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Naked Cannabis Reviews

4.5 Rating 434 Reviews

88 %

of reviewers recommend Naked Cannabis

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Phone:

6046002345

Email:

jpatterson@nakedcannabis.co

Location:

530 16th Street, ,
New Westminister
V3M 4R3

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Naked Cannabis 1 star review on 13th November 2024

Sabrina Martineau

Naked Cannabis 1 star review on 13th November 2024

Sabrina Martineau

Naked Cannabis 1 star review on 23rd June 2024

Naked Cannabis 1 star review on 23rd June 2024

Naked Cannabis 1 star review on 23rd June 2024

Naked Cannabis 1 star review on 23rd June 2024

Naked Cannabis 1 star review on 23rd June 2024

38

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They're service and weed is garbage, scammers.”

Helpful Report

Posted 2 months ago

“They stole me and charge my order 2 times Becafull am not they only one !!! And i try send the confirmation of both order and they say call the bank they refund you but the problème is they accepte my credit card and after the trensfert And they answer is we never take the trensfert. They shuld be close this compagny. Were we can call too bug them???? And make them close?”

Naked Cannabis 1 star review on 13th November 2024

Naked Cannabis 1 star review on 13th November 2024

Helpful Report

Posted 6 months ago

“I've had both good and bad. Highly professional and absolutely dishonest or maybe just lazy SOB's who treat custmers like idiots, as well as the possible hacking issues mentioned by others, like their business is under constant surveillance by thieves and info poachers, maybe internally. Buyer beware as the saying goes. Usually rot starts at the top and like is attracted to like.”

Helpful Report

Posted 7 months ago

“attempted to order on sept 4 2024. their computer problems caused a double order which crashed my card amount. then my card was hacked. they must have a hacker watching their online purchasers. BEWARE. no prompt service as advertised. 24 hr later brought a denial of my purchase while i was still out $190.00 while attempting a purchase from them. little effort on their behalf. their bud quality is rather low.”

Helpful Report

Posted 8 months ago

“They keep on changing their etrans address I have 3 different addresses on my bank app , I sent two transfers both were not excepted they changed again . I’m an older gent and sending etransfer is difficult . Too unstable to use I found someone closer”

Helpful Report

Posted 10 months ago

“I had created an account with them and referred a friend. He got $40 off and my account was credited $40 for doing so. I went to go spend my money hear and my $40 credit and my account no longer exists. I have been going back and forth with their so called customer service for 6 hours. They aren’t very helpful. I have asked for the owner. That is ignored. I have found the items I am interested in at other places for significantly less. This company is a joke! Spend your money elsewhere if”

Naked Cannabis 1 star review on 23rd June 2024

Naked Cannabis 1 star review on 23rd June 2024

Naked Cannabis 1 star review on 23rd June 2024

Naked Cannabis 1 star review on 23rd June 2024

Naked Cannabis 1 star review on 23rd June 2024

Naked Cannabis 1 star review on 23rd June 2024

Naked Cannabis 1 star review on 23rd June 2024

Naked Cannabis 1 star review on 23rd June 2024

Naked Cannabis 1 star review on 23rd June 2024

Naked Cannabis 1 star review on 23rd June 2024

Naked Cannabis 1 star review on 23rd June 2024

Helpful Report

Posted 11 months ago

“Scammers I saw at the beginning we send you beautiful flowers after several purchases the quality is so bad it looks like smoking leaves they don't even respond to the message they like to sell the micro buds if I want the micro buds I I'll buy it myself”

Helpful Report

Posted 11 months ago

“Quality of weed, mediocre and lacking crystal or scent. (sh_tty effects) Second purchase, bought near $400 (all my available money) for 4.5oz while on assistance and in severe need of it to control conditions I won't get into, on the 12th of March 2024. I got confirmation of the order at 5:15pm Atlantic time making them receiving it at 1:15pm ON THE 12TH!!!. It is now the 15th and my package is coming on MONDAY THE 18TH!!! NEVER AGAIN!! Last night at 11pm Atlantic, it was still not showing Canada Post to have received anything but the confirmation of the package. I wake today on the 15TH now, and it says Monday the 18th by end of day. WTF???? There are several addresses listed for this questionable operation, not a business in my eyes. One on Hastings in Van, and one at 530 16th street New Westminister. DO NOT TRUST YOUR CASH WITH THESE HACKS!!!!”

Helpful Report

Posted 1 year ago

“steer clear of this game”

Helpful Report

Posted 1 year ago

“When products went on sale a few days after i placed my order, the company wouldn't refund me the difference in price - even though my order hadn't even shipped yet. Really poor customer service, and I will not be ordering again.”

Helpful Report

Posted 1 year ago

“Ordered on a Tuesday and its Saturday and still waiting, I should never have tried a new spot. Ruining my thanksgiving weekend. I won’t purchase from them ever again.”

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Posted 1 year ago

“Au debut tout etait bon et de semaine en semaine je me suis mis a recevoir du weed avec des seed ou tellement de branches et sec pas fumable je leurs ai dit ok ont vas t arranger de quoi il m ont renvoyer la meme merde donc depuis ce jour je n achete plus sut ce site moi qui acheter genre minimum 8 onces par mois je sait je fume beaucoup”

Helpful Report

Posted 1 year ago

“I placed order on June 16th, 4 days later still not processed although they sure took the payment right away. This is not my first issue with them but was willing to give it another shot. I cancel order when I learn that they didn't even notice it hadn't processed unit I emailed them. I cancel order as so frustrated that there is no one to speak to, you just have to hope they will email back. Here I am June 29th, still no refund. Over $100.00 --shop elsewhere!”

Helpful Report

Posted 1 year ago

“Close to 2 weeks late again. $20 discount offered but no refund offered. Canada Post guarantees 3 day service yet it is always way over a week. I'm done! No more for me. Go to your local dispensary that way NO disappointments.”

Helpful Report

Posted 2 years ago

“Yesterday, i made a payment by e-transfer as required but i did not receive an email to confirm my order. I wrote to customer service but they say the order has been sent and provided a tracking number. The order is still in my cart as if i had not paid it. The tracking number indicates that the sender has created a shipping label for the item, does this mean the item was received by the post office? Why don’t i receive a email to confirm the transaction? I would just like to know if the order has in fact been sent. It’s been more than 24 hours since the payment was made.”

Helpful Report

Posted 2 years ago

“I ordered and received a message from naked on may.16 they said it was shipped. The email with the tracking number said may 17. Today is may 18. There was no movement when I checked the tracking number this morning. Then when I checked the tracking at around 4pm it said the item was delivered. To my surprise when I checked nothing was there. I contacted Canada Post and they created a ticket and said to contact the seller which I did and all they can tell me is wait. This will be the last time I ever order from this place. So now I'm out of $60. No product and being told to wait. I will never order from naked again. I lost my money and no product. Do not order from here unless u have money to throw away”

Helpful Report

Posted 3 years ago

Hi Natasha, Unfortunately, Canada Post loses packages sometimes. This is why we offer guaranteed shipping - if it doesn't arrive or it gets lost or stolen, we will refund or reship your package. I can see that we refunded you after the package was confirmed lost and you placed another order again 16 hours ago. James

Posted 3 years ago

“Would not order from Naked Cannabis again. Still waiting with no ETA on a package that was originally due a week ago. I do not live in a remote area... Canada post has confirmed this was due to not receiving from the shipper in time (or at all?). I asked for clarification to Naked and did not receive a clear answer... On top of this, I was double charged by the order (which I still haven't received) - thankfully the secondary charge was caught by my bank and later refunded. All in all, fairly disappointed with their lack of customer service given I'm a repeat customer and have now had multiple issues with this order between the double charge and seemingly lost or unshipped package.”

Helpful Report

Posted 3 years ago

Hi Mitch, I just reached out to you through our email thread. Your package was dropped off and scanned in Richmond, BC on May 2nd (the day you ordered). This scan proves that Canada Post received the package and left our hands. As for the double charge; sometimes there is an authorization charge that stays pending for a few days and is on your bank to clear it in a timely manner. I apologize if you think our customer service was lacking. Our team replied to you the same day that you reached out (May 4th) asking for more information on the double charge and you didn't reply to our request until May 11th. Our team replied on May 11th that your package had an update (which you can also see in the online tracking via Canada Posts website). All packages are insured and we will happily replace them if they are deemed lost. We also have thousands of packages going out each month, it would take a lot of resources to monitor each package and their shipping status - which is why we reply on both Canada Posts tracking history and the customer. Again, our sincerest apologies for the experience you received and we hope that your next order is with us.

Posted 3 years ago

“ordered a whole bunch of hindu kush that left me w/ a lingering headache after smoking it”

Helpful Report

Posted 3 years ago

Hi Darryl, Sorry to hear this. Strains affect people in different ways. We do have a lot of positive reviews from that specific strain & batch and haven't had any complaints about headaches or taste. All tests came back clean. We are pretty easy going, so I wish you would have reached out to us first before leaving a review. Regardless, a member of our support team will reach out to you with a refund in points so you can try something else. I apologize again for any inconvenience this may have caused you. James

Posted 3 years ago

“What went wrong you ask? Where do I start?! Back on Jan 20, 2022 I ordered 2 ounces of Grease monkey! First 2 got 'lost' via Canada post.....I reached out and asked what was going on and how I wanted a refund! Just to be told, 'we can send another 2 out to you or be given a online credit for the store!' I took the option to have another 2 sent out to me, just to receive 1 ounch instead of the 2! I was told about this sight by a fellow cannabis user who never had a issue with ordering!!! I will be finding another website that I can order my ounces at a reasonable price and with a creditable back ground. If you like to loose product or to be told no this is what we will offer you, then please order from naked!”

Helpful Report

Posted 3 years ago

Hi Khristina, I reached out to you by email with a solution to hopefully mend our relationship. What happened with the lost package is irregular however it happens, as once we ship the package, it is in Canada Post's hands. Our staff did take the appropriate steps which are to replace or refund. Unfortunately, our staff made a mistake (as do all humans), and entered in 1x ounce replacement instead of 2x ounce replacement. James

Posted 3 years ago

“Ordered a week in advance to make sure I had it for my birthday as someone recommended the site to me and today its my birthday still nothing and no replys from naked canada other than check the tracking again I just want a refund I don't want the weed anymore have it sent back and give me my money im just disappointed never again”

Helpful Report

Posted 3 years ago

Hi Quinlan, First off Happy Belated birthday. I apologize for the experience you received. Unfortunately, it looks like Canada Post lost your order, which we have zero control over. We package your order and drop it off at Canada Post and it is in their hands after that. All of our orders are guaranteed and we reship them if they get lost. Your refund was processed this morning and our support team replied to all of your tickets promptly. I understand your frustration that you expected the order before your birthday, however, this circumstance was out of our control and we used all of the tools at our disposal. James General Manager @ Naked Canada

Posted 3 years ago

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Naked Cannabis is rated 4.5 based on 434 reviews