“1st - When I am told something is in stock I expect to bring it home with me not be told it will be shipped to me from the warehouse.
2nd I was told if I cancelled the order before the item shipped that I would receive full refund. Store dragged there feet canceling my order and by the time they did, days later the item had shipped. Store refused to refund the shipping cost. Not going to starve over $30 but its the point that they dragged there feet and dont stand behind there word!”
Hi Kurt. Thank you for your review and letting us know about your situation. We have spoken with our hot tub service department and they have let us know that they have scheduled a date to come out and resolve your hot tub issue. Please let us know if there is anything else we can help with!
“Be very careful when purchasing from this company. They do NOT stand by what they sell.
I ordered a Zodiac Nature2 Vision Pro system. My system did NOT contain a mineral cartridge.
The box clearly states that a mineral cartridge is included. I have spoken to other owners of the system who have confirmed that new units come with the mineral cartridge. I have seen other retailers who state that new units come with a mineral cartridge.
I contacted Namco Pools and they stated that it does not come with the system (though they make no mention on their website that that is not the case, and as I said, the box clearly states otherwise). They state that the website clearly states that it is only a system and that there is no cartridge (I disagree) and that they are not responsible for the failure to include a cartridge.
I could agree to disagree on the clarity of the website if they would simply provide a shipping label and a full refund (a very standard practice for online sales), but they refuse to provide a shipping label and cover the cost of the return shipping.
What a disappointing experience. I will not do business with them again AND I DO NOT RECOMMEND that others do so either.”
“Hot tub arrived with broken motor and a leak. The sales manager who sold us the tub wouldn’t take ownership and tried to blame delivery. It took over a month for the issues to be resolved to my satisfaction. Very poor experience…”
“Delivery was two weeks late and the hot tub arrived with a defective motor. The salesman who sold the hot tub refused to take ownership of the situation and it was nearly three weeks before a technician arrived to repair the motor. The jacuzzi leaked up to 6 inches per day and it took another two weeks before a technical was sent to fix the leak. Very disappointed with the purchase of the jacuzzi from Namco and cannot recommend Namco Orange. The sales and service arms do not seem to communicate and nobody would own the issue.”
