“My wife and I were in your Enfield store on Sunday, May 7 and were promptly greeted by Ed Antonmarchi. From the moment we walked into the store, Ed was friendly, personable and patient with my wife and me as we asked several questions about a new roof for our gazebo we bought from Namco many years ago. He checked his inventory to find the exact model we had, called other stores to check and see if replacement roofs were available and gave us options for potential new roof retailers as Namco does not have replacement roofs in their inventory. The whole experience was quite amazing thanks to Ed. He truly knows what great customer service is and he is a credit to your company.”
“Namco Pools provides excellent customer service. The staff is friendly, knowledgeable, and always ready to answer any questions customers may have. They take the time to help customers find what they need and make sure they feel informed and supported. It’s clear they value great service and creating a positive experience for every customer.”
“Nothing wrong with, I think by mistake push the wrong button. Andrew Fortin helped me excellent. Being a pleasure to be serviced by him. Thank you Andrew👍”
“I went to Salem NH Namco, Andrew greeted me at the door. From the beginning he was very professional, patient (which is greatly appreciated, as I had more questions than a 2 yr old. And have No idea what I'm doing with this spa and he answered all of them and more (he must cringe when he's sees my email address ) Everything went smoothly, I did purchased a Spa & pool. And even after delivery, I still lots of questions and he still reaches back with answers. I appreciate him and the team at Namco.”
“My pool was old and the winter weather finally did it in. Andrew helped me in picking out a new pool. He was very knowledgeable and personable. I had a great experience! Thanks, Andrew!!”
“Andrew was on point right from the start. He is extremely knowledgeable about the product, open and honest, patient, and does not try to upsell their products. He truly looks out for the customers best interests. Andrew ordered our pool and got us scheduled for an install quickly. He follows up in a timely manner and answers any follow up questions immediately. First impressions are key and Andrew nailed it. He's the best!”
“I needed a replacement pool after this rough winter, and Andrew Fortin got in touch with me promptly. He walked me through the entire process, gave me all the options, and answered all my questions quickly, thoroughly and professionally. I would highly recommend Namco Pools. The price was great as well.”
“i just want to let you know what fantastic service i receive from Andrew Fortin this week. i unfortunately lost my liner over the winter. i called your store and was informed by a very nice women who answered the phone that the store was going to be closed for two days and someone would probably not get back to me until than. But within 2 hours Andrew emailed me. Andrew answered all my questions and then some. So after a couple of days i ordered my new liner. Andrew is an amazing employee with the best customers skills i have come across in a very long time! i would recommend your store to anyone and i will.”
“My name is Karen Fasulo and I was greeted by an employee named Andrew. He was very helpful and I think he was very informed about the products. I ended up getting a new pool thanks to Andrew, however my husband is going to have to install it as your installation cost is ridiculous!! i would give Andrew a ten for his experience and patience with my husband and I arguing!! LOl Thank you, Karen Fasulo 978-376-8166”
“Andrew Fortin ,was great at the salem store, Knowledgeable about everything i asked about helped me pick out the right pool for my needs. Thank you again”
“Andrew Fortin . Was an amazing salesperson! He was very informative and was able to answer all of our questions. And help us pick the best pool for us.”
“Andrew from the Salem NH store was great to deal with. Very informative and helped us make our decision on a pool. Always returned our calls and emails quickly. Would recommend him to anyone. Thank you Andrew.”
“I’ve been dealing with her Howard in the Springfield Massachusetts Namco facility for years. I have never met an amazing man as Howard the knowledge he has with chemicals in the advice. He’s given us over the years made my life with the Pool for over 25 years wonderful there should be more Howards at Namco. He can solve a problem in a second. His advice is always good. His personality is wonderful. I can’t say enough about him. Thank you for all you do.”
“Andrew at the Salem location was great! Efficient, friendly, helpful and didn’t try to oversell us anything we didn’t need or want. This made the experience timely and perfect. We will definitely go back to purchase supplies first our new pool that Andrew helped us with!!”
“I had a fantastic experience working with Steve! From the very first consultation, he was knowledgeable, honest, and truly listened to what we were looking for in a pool. Steve made the whole process smooth and stress-free, answering all our questions and guiding us every step of the way. His professionalism and genuine care for his customers really stood out. Thanks to Steve, we're now enjoying the perfect backyard pool. Highly recommend him to anyone looking for great service and expertise!”
