Hi Kurt. Thank you for your review and letting us know about your situation. We have spoken with our hot tub service department and they have let us know that they have scheduled a date to come out and resolve your hot tub issue. Please let us know if there is anything else we can help with!
“The manager matt and assistant manager Pedro were awesome the first day we went in the next day I went in to pay for pool the asst manager Pedro was all by himself the other person never showed up to work store was super busy and he handled himself very well I felt bad because the system they use when buying a pool is not user friendly and the line of customers kept growing for water tests I told him to take care of customers and I would wait around luckily I wasn’t in a rush however once back to me the computer was not cooperating so I agreed to leave and come back later in day which I did later in day after he called me back to store and he had every allset for me to pay and be allset store definitely needs more help especially on weekends”
“Be very careful when purchasing from this company. They do NOT stand by what they sell.
I ordered a Zodiac Nature2 Vision Pro system. My system did NOT contain a mineral cartridge.
The box clearly states that a mineral cartridge is included. I have spoken to other owners of the system who have confirmed that new units come with the mineral cartridge. I have seen other retailers who state that new units come with a mineral cartridge.
I contacted Namco Pools and they stated that it does not come with the system (though they make no mention on their website that that is not the case, and as I said, the box clearly states otherwise). They state that the website clearly states that it is only a system and that there is no cartridge (I disagree) and that they are not responsible for the failure to include a cartridge.
I could agree to disagree on the clarity of the website if they would simply provide a shipping label and a full refund (a very standard practice for online sales), but they refuse to provide a shipping label and cover the cost of the return shipping.
What a disappointing experience. I will not do business with them again AND I DO NOT RECOMMEND that others do so either.”
“This is my SECOND Jacuzzi purchase from Namco! I have been waiting a week for the technician to get back to me about the Jacuzzi remote app. I was told he would call Monday, then Wednesday. It is now Friday and I have not heard a word.
This is the second time I have had an issue with the remote system and getting it to work with WiFi. I was told the WiFi device would be installed prior to delivery; of course it was not. Then the device was I stalled but not tested. Now I am told I need a different device than the one they installed (a newer model). What is the problem with the technical support at Namco and why is it so POOR and people are unresponsive?”
“Our experience with Namco in Auburn MA was outstanding. Joe and Mike were fantastic - knowledgeable, supportive and patient. When our liner failed upon installation they worked to have it replaced in a timely manner. The installer was able to replace the liner in time for our July 4th vacation. I would highly recommend Namco of Auburn.”
“Steve was our sales person and honestly we could not have been more satisfied.. he followed through from the sale to the installation and water delivery”
“Steve was our sales person and honestly we could not have been more satisfied.. he followed through from the sale to the installation and water delivery”
“dealing with namco in salem nh was fine, the install part was brutal. i wouldn’t recommend an install thru namco. a pool yes, an install NO. justine cain and his crew were awful. not professional. they left all the cardboard and
there lunch trash for us to discard the days they were here, i understand working out of a small honda accord is hard to take the trash but still, we paid for the install and not a headache. justin installed the skimmer wrong we had to have another namco guy fix. leaky valves and leaky connections from justin. they set the filter and pump base on dirt NOT leveled. i fixed it myself bought a precast pad and leveled everything myself. namco the store was fine they install crew is AWFUL. justin’ cains company Poseidon has TERRIBLE google reviews. everything people complain about on google we went thru…he sucks definitely not professional”
“i purchased this pump with the pool last fall and only completely installed in the last week or so and the pump already has a crack in the bottom
and leaking lots of water. This thing has barely been used so i don't understand why it's not covered under warranty”
We are very sorry to hear about the issue you're experiencing with your pump. While the crack and leakage are not covered under the warranty, we genuinely want to help resolve this for you. One of our district managers will be giving you a call shortly to find a solution to the issue.
We appreciate your understanding and patience.
Dear Nicole, Thank you so much for your wonderful 5-star rating and review of Namco Pools! We appreciate your kind words and are thrilled to hear that you had an excellent customer service experience with us. Our team strives to be helpful and friendly to ensure our customers have a great experience.
Thank you again for your support and for choosing Namco Pools. We look forward to serving you again in the future!
“Jim, Greg and Tyrell associated with the Danbury CT location have been great to deal with and went above and beyond in resolving issues and ensuring I was treated fairly.”
Dear Michael,Thank you so much for your amazing 5-star rating of Namco Pools! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us.
It's wonderful to know that Jim, Greg, and Tyrell associated with our Danbury CT location have been exceptional in their service to you. Resolving issues and ensuring fairness are values we hold dear, and we're glad to hear they went above and beyond to provide you with a top-notch experience.
Once again, we are grateful for your review and for choosing Namco Pools. If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again in the future!
Dear Mike,Thank you so much for your outstanding 5-star rating of Namco Pools! We truly appreciate your support and are thrilled to hear that you had a great experience with us.
We're glad you had the opportunity to work with our fantastic sales team, particularly Matt. We'll make sure to pass on your kind words to him. It's fantastic to know that your pool was installed ahead of schedule and you're already enjoying it for the summer!
We also appreciate your mention of our exceptional contractor, Lot-2. Their dedication and skill are crucial in delivering high-quality service and ensuring customer satisfaction.
Once again, thank you for choosing Namco Pools. We're grateful for your positive feedback and look forward to serving you in the future.
“This morning I was faced with an unrepairable leak in the filter housing. I called Namco sales and reached Steve Palaski. I explained to him the situation and he was able to walk me through my options. We decided to purchase the complete filter assembly and replace it. He was able to give me the sku# and inventory at both the Hanover and Swansea stores. I decided to go to the Swansea store. When I arrived I was greeted by Lisa (sorry didn't get the last name). She directed me to where the filter assemblies were and provided me with a dolly. I got back home, completed the swap out and the pool is up and running! Thanks to Lisa at the Swansea store and most importantly Steve Palaski who made this happen! Thanks fpor saving the holiday weekend Steve!!”
Dear Michael,Thank you so much for your outstanding 5-star rating of Namco Pools! We greatly appreciate your support and are thrilled to hear that you had a positive experience with us.
We want to express our gratitude for your kind words about our team members, Steve Palaski and Lisa. We are glad that Steve was able to assist you in resolving the situation with the unrepairable leak in your filter housing. It's wonderful to hear that he provided you with the necessary information and guidance to make an informed decision, leading you to purchase the complete filter assembly and successfully replace it.
We will be sure to pass along your heartfelt thanks to Lisa from the Swansea store for her exceptional customer service. It's fantastic to hear that she greeted you warmly and provided the assistance you needed during your visit.
We are thrilled that your pool is now up and running, thanks to the dedication and support of both Steve and Lisa. Your kind words mean a lot to us, and we are grateful for the opportunity to serve you.
Once again, thank you for your trust in Namco Pools. Should you need any further assistance or have any questions in the future, please do not hesitate to reach out to us.
“Namco was a dream to work with, from start to finish. Steve Pulaski in web sales made this a simple and streamlined process. Helping find exactly what we needed to fit our needs. He was kind, courteous, patient and accommodating. We did a lot of shopping around and nowhere else gave us the kind of attention and service that we received through Steve and Namco. I will suggest Namco to anyone with pool needs in the future. We cannot thank Steve enough for his great service. 10/10 recommend!”
“Initially we were happy with the service. Unfortunately we are still waiting for installer information such as license # and HIC registration to complete the building permit after multiple calls. We are also missing a receipt that is supposed to show a credit to us from the initial pool order.”
