“Workers did a nice installation. I was confused by billing thought I pre paid for water and sidewall as it was asked of me at Namco. But I was suprised by a $900 bill at end.whatever”
“Robert T. In Rocky Hill,CT was extremely helpful getting us set up for our new pool. We've got everything we need for the season, including all the how-to's. Thanks Robert!”
“Lynne Cillo and Karen, customer service representatives from Manchester CT. Are great representatives for Namco! They both go above and beyond to help with situations.”
Hi Randy! Thank you for taking the time to acknowledge the excellent customer service provided by Lynne and Karen at Namco in Manchester, CT. We are thrilled to hear that they exceeded your expectations and went above and beyond to assist you. We truly appreciate your feedback!
“So far I have been very impressed with Namco. They have been quick to respond and to make an appointment. Steve came out right away and was so kind and really listened to what we wanted. He has answered every email and phone call and has supplied answers to our questions or needs in regard to monroe town hall for permits.”
Hi Lauren, thank you for sharing your positive experience with Namco! We are glad to hear that Steve provided excellent service and was attentive to your needs. Our team always strives to be responsive and helpful, and we appreciate your feedback. Let us know if you need any further assistance.
“I had an exceptional purchase experience with Steve Palaski! He took the time to answer all of my questions and guide me through the process so that I could choose the best pool to suit my needs. He was incredibly patient and helpful and I recommend contacting him if you are looking to get an above ground pool.”
Gabrielle, thank you for sharing your positive experience with Steve Palaski! We're thrilled to hear that he provided exceptional service and helped you find the perfect pool. We appreciate your recommendation and look forward to assisting you with any future needs. Enjoy your new above ground pool!
“My experience with Namco was wonderful and stress free thanks to Steve Palaski. He helped me finish my purchase that I was having trouble with, gave me the sale price on the pool a week early and was very friendly and patient. Would definitely buy from Namco again. Thanks”
Pamela, thank you for sharing your positive experience with us! We're thrilled to hear that Steve provided you with excellent service and made your purchase stress-free. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Namco!
“My family's been a long standing customer of Namco, we've bought 3 pools so when I had to replace my pool there wasn't a question I was using Namco to purchase and install. I dealt with Steve Palaski, he was very easy to talk to and communicate with either phone or email. Steve made the process extremely easy, he sent me pictures of the pool in the showroom which helped a lot since there's no showrooms anymore in RI. We connected on the phone to discuss install timeline, put together a package that worked for me and done deal! A+ experience. Thanks to again Steve. I'll call you when we're looking to get our jacuzzi!”
“Steve has been absolutely Amazing. He truly has been hands on through this whole process and has always been in constant contact with me about everything. Steve has made this very easy to but a pool and I am very thankful for all oh Steve’s hard work.”
Thank you so much for your 5-star rating, Mindy! We're glad to hear that the ease of choosing a pool was amazing and that our staff was extremely helpful. We appreciate your kind words and your time!
“Hot tub arrived with broken motor and a leak. The sales manager who sold us the tub wouldn’t take ownership and tried to blame delivery. It took over a month for the issues to be resolved to my satisfaction. Very poor experience…”
Thank you so much, Carol for the 5 star rating! We're glad to hear that the package arrived within a reasonable timeframe and that the delivery people kept you well informed. It's always a pleasure to get feedback like yours - thank you!
Thanks so much, Richard, for the 4 star rating of Namco Pools. We're glad you were pleased with our service, especially that your items were delivered promptly. Thank you for your feedback and we hope to give you a 5-star experience next time!
Thank you for your 4-star rating Paula. We appreciate you taking the time to give us feedback and we apologize that you weren't able to purchase at Albany, New York. We look forward to your feedback this winter and if you have any questions, comments or concerns in the meantime, please give us a call at 860-590-9702 or chat with us on our website!
“Received my cover and after putting it on I found that the cable winch hole was not drilled all the way through . I had to go buy another one from a local pool company 20 miles away.”
