“I wanted to go to the store in Albany, NY. Called them and no answer.I didn't want to used my credit card, I wanted to pay by cash. On your web page the number was listed. I wish the company would upgrade your web site.”
Hi Paula! Unfortunately we were recently in the process of closing this location. We would like to apologize for the inconvenience and thank you for your patients and ordering from our online website! Our online sales team is always available to help you with your online shopping experience on live chat or over the phone at 860-950-9547.
“I went to the Poughkeepsie location to get a pool cover. They didn't have one in my size but ordered it and had it shipped to me with no shipping cost.”
“Delivery was two weeks late and the hot tub arrived with a defective motor. The salesman who sold the hot tub refused to take ownership of the situation and it was nearly three weeks before a technician arrived to repair the motor. The jacuzzi leaked up to 6 inches per day and it took another two weeks before a technical was sent to fix the leak. Very disappointed with the purchase of the jacuzzi from Namco and cannot recommend Namco Orange. The sales and service arms do not seem to communicate and nobody would own the issue.”
“The experience of buying the pool was fine, but they left out important information regarding what we would need to hook up a heater, and the additional expense of everything was unexpected.
The people who came to deliver the pool, did damage to my private property and my landscaping and I called to report it, and the person who I spoke to said they were going to open a claim, but I never heard anything about it.
The people who came to install the pool were very unprofessional. They were smoking on my property and threw their cigarette butts in my yard. And they left behind eight empty drink bottles. They also were arguing and swearing at each other often on throughout the day.
I call to report this as an issue, and I was told that I was gonna hear back from someone and I never did.
It was clear to me that Namco cares about making the sale, but not about its customer satisfaction regarding delivery or install.
I wish I went to seasonal specialty stores.”
“My Namco experience was the best I had in a long time. It was primarily due to Kira Peters who is a superb salesperson. Prior to retirement I was in sales and can easily notice potential in a person who is in a sales position. Kira is a star and I hope Namco recognizes that and uses her to her full potential.”
“The services I purchased haven't been performed yet, but the five-star rating is for the Assistant Manager Greg who helped me with my decisions and purchases. He was excellent. He was patient and courteous and I really appreciated his help.”
“The purchasing part of it was a good experience. However the pool was delivered to my driveway awaiting installation and we all the rain we have gotten I hope none of the items are damaged. Hopefully the installation will go ahead on 10/5”
“Sean was the best part of this experience. He was knowledgeable and delivered what he promised, but did not give us information on the pool heater that we purchased. He did not tell us it needed to be plumbed in and have an electrician do the work to wire it leading to exorbitant costs.
I was told I was going to be contacted by the corporate office because I called to complain that the delivery person did some damage on my property. I witnessed him doing it and yelled for him to stop but he kept trying to drive down my driveway with a huge truck and my driveway didn’t accommodate the truck, but he kept doing it anyway And hit some landscaping on the side of the driveway and ruined it. He tore up the grass, broke some of my solar lights, and as he was trying to get by some large boulders, he actually moved two of them at least 6 inches and we can’t move them back because they’re too heavy .
That brings me to the installers. They did work very hard. It was an 87° that day and I felt bad for them but they were a husband and wife and all they did was argue and fight and swear and smoke cigarettes. They left about eight or nine drink bottles behind.
If I was asked a question of what I referred Namco, the answer would be no. I would tell them to go to seasonal specialty stores.”
Hi Matthew, thank you for reaching out and sharing your concerns. We apologize for the delay in addressing your order status inquiry. I have informed Customer Service of your concerns and they will reach out to you as soon as they can. Thank you for your patience.
Posted 1 year ago
Hi again! Just checked in with the Customer Service team and it looks like your order is out for delivery and should arrive today. Please reach out if you have any questions or concerns. Thank you!
Hi Anna! Thank you so much for your kind words and positive feedback. We're thrilled to hear that Steve provided excellent customer service and assisted you with your order. If you have any more questions or need further assistance, please don't hesitate to reach out. Have a great day!
“This is our 2nd Nampo Pool, 1st in 2007, high quality Pools, very knowledgeable Sale Reps.(Stephen Pulaski). We are customers for life. Steve worked with us, was patient with me, we now have a Morada 21' round Pool being delivered.
Thanks
Bill & Kathie Wilson”
Thanks so much for your 5 star rating of Namco Pools! We really appreciate your positive feedback and the trust you have placed in us. We're so glad that Stephen was able to help you with finding a Morada 21' round Pool and we hope you will be happy and enjoy it for many years to come. It's an honor to have you as a customer for life. Thank you again for your kind words and support.
“Jamari D helped me at the Hanover MA store on 8/24/23. He was very helpful and knowledgeable in diagnosing what was needed to improve my pool water. He was curteous and friendly and a pleasure to do business with. He was invested in solving my pool issues. Please reach out to Jamari as he is an employee worth keeping at your stores!!! I have been a Namco customer for decades.”
“Jamari D helped me at the Hanover MA store on 8/24/23. He was very helpful and knowledgeable in diagnosing what was needed to improve my pool water. He was curteous and friendly and a pleasure to do business with. He was invested in solving my pool issues. Please reach out to Jamari as he is an employee worth keeping at your stores!!! I have been a Namco customer for decades.”
