“It is likely that this seller operates as follows:
- publish false comments on sites and forums dedicated to sport and mainly targets posts and topics concerning people looking for reliable and cheap suppliers.
- when placing the order (02/24), the process is quite responsive with rather rapid confirmation of receipt of payment. Then as stipulated, in less than a week, a tracking number is requested from the carrier and sent to you (04/03).
The problem is that at this level nothing will ever evolve. The tracking of the package will never be updated because no package will be delivered by the seller. It is therefore only a fictitious sending. Kind of like ordering a pizza but never picking it up.
- in the meantime, for my part, the exchanges with the seller to explain the situation are fluid but formatted. We remind you that as stipulated in their processes, no request or complaint can be processed within a period of less than one month from dispatch. Package which I remind you was never delivered to the carrier!
I will update my comment here and on other sites where I can inform as many people as possible to inform you of the evolution of things, whether favorable or not! To be continued…”
“It is likely that this seller operates as follows:
- publish false comments on sites and forums dedicated to sport and mainly targets posts and topics concerning people looking for reliable and cheap suppliers.
- when placing the order (02/24), the process is quite responsive with rather rapid confirmation of receipt of payment. Then as stipulated, in less than a week, a tracking number is requested from the carrier and sent to you (04/03).
The problem is that at this level nothing will ever evolve. The tracking of the package will never be updated because no package will be delivered by the seller. It is therefore only a fictitious sending. Kind of like ordering a pizza but never picking it up.
- in the meantime, for my part, the exchanges with the seller to explain the situation are fluid but formatted. We remind you that as stipulated in their processes, no request or complaint can be processed within a period of less than one month from dispatch. Package which I remind you was never delivered to the carrier!
I will update my comment here and on other sites where I can inform as many people as possible to inform you of the evolution of things, whether favorable or not! To be continued…”
“Most of the time, are good in regard to accurate orders and shipping, but I had to say that 50 of what you order you have some kind of problems. Items that not arrived, or never sent, or something on those lines. Every two order I got issues at least 1 time. I am moving to a different supplier now.”
“They robbed me and disappeared with the payment without providing me with theproducts that I ordered from them. Avoid these scammers. Instead, contact JonathanWilliam.Us if you are looking for a trustworthy seller.”
“TL;DR - I never received my package and NAPSgear will not re-ship. Save your money and go somewhere else. I'm out $150.
I bought US domestic gear. Tracking said it was delivered to the mailbox on June 16. I have the only key to this mailbox and I checked and it wasn't there.
I've checked everyday for the last 7 days and it sill isn't there. The apartment complex office did not have the package either (I received two other packages during this time, not from napsgear).
I spoke with the mail man, gave him the tracking number, and he repeated what I already knew: the package was marked "delivered to mailbox". His advice was to make a claim with the post office.
Here is the problem, in order to file a claim you have to have proof of insurance and proof of value. I can't provide either of these things because (1) napsgear doesn't offer insured shipping, and (2) it's gear. I can't show a receipt for gear.
So, if you're going to buy from napsgear you need to know a couple things. First, ask for insured shipping. If they won't offer it, I'd look elsewhere for gear. Second, know that if you're buying US domestic gear, delivery is always weird. Either tracking will say it was delivered but it won't show up for a few days after, or you won't receive your stuff at all.
I've been happy with the quality of the gear I've received from naps. But I can't afford to lose $150.
**UPDATE**
I created a ticket with NAPS and uploaded proof of my delivery address. They looked at it and said that since the zip codes matched, that was proof the package was delivered to my door. I responded:
"Having the same zip code does not prove it was delivered to my door. It just indicates that the package was within a couple mile radius of my apartment. Also, the tracking says the product was delivered into my mailbox. I have the only key to this mailbox. I checked the mailbox every day once I received a delivery notification on June 16th. The mail man checked all the surrounding mailboxes and did not find the package. The apartment personnel checked the closet where UPS, FEDEX and Amazon deliver their packages and it wasn't there.
If you're not going to re-ship my package and continue to use faulty logic to justify it, please save me the time and just say so."
As yet I haven't received a reply, but it doesn't look hopeful. I'm afraid I've made my last naps purchase and suggest that if you're going to try out naps, make small orders at first and don't risk losing a lot of money on poor customer experience.”
