Nastygal Reviews

Name: Nastygal
Rating: 1.46

1.5 Rating 464 Reviews

9 %

of reviewers recommend Nastygal

Company Reviews

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Metrics

1.5

Based on 464 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

855-627-8942

Email:

hello@nastygal.com

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Nastygal 1 star review on 17th December 2024

Vital Dimension

Nastygal 1 star review on 24th April 2022

Suzi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really bad. I haven't experienced a bad online order in a long time! These are literally children's clothes. Like baby size. I am a small girl and I bought a size 4 and 6 (these sizes usually work, I live in the US). Nope. The size 6 literally was for maybe, just maybe, an elementary school girl - no way literally any college girl could fit into it. If it cannot fit me and I am super skinny, I am not sure who it can fit! Who are they making these baby clothes for?? lol It is actually so weird. Maybe saving on fabric lol. NastyGal filed for bankruptcy in 2016 - not surprised. Oh, and when you try to return your baby item, they will not return the shipping costs you paid and they will also make you pay for the return shipping label to return.”

Helpful Report

Posted 4 years ago

“Woahhhh! Literally the worst things I’ve ever ordered online. The oversized crop I ordered doesn’t cover my boobs. I got a size ten, and even if I messed up and it’s uk sizing, this has literally 4 inches of fabric under the neckline. Oof! And the tanks straps are like a foot and a half long and it ripped off the shirt. I shoulda looked up reviews. So awful. So cheap.”

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Posted 4 years ago

“Nothing fits - return process extremely difficult. If you are petite, do not shop here.”

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Posted 4 years ago

“so different than my previous experience ordering from nasty gal ! under new ownership and obviously cutting corners on quality. I had to send every single piece I ordered back and paid for shipping. Total loss. Won’t order from here again.”

Helpful Report

Posted 4 years ago

“I ordered 2 tracksuit pants. absolutely horrible quality, they are see-through and a single thin layer of material. pockets are visible under the pants. on the website, it looks like a draw string waistband....its literally a flimsy matching piece of material sown onto the front. wouldn't recommend buying from nasty gal.”

Helpful Report

Posted 4 years ago

“Scumbags and unethical. RETURNS ARE NOT FREE despite what it says everywhere. If you Google return policy, it takes you to the UK page where it says free. Clothes are terrible quality and look nothing like they do online”

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Posted 4 years ago

“I ordered a lounge set (crop top and pants) from nasty gal and will NEVER order from them again. 1. Shipping cost was $10 2. One of the pant legs was longer than the other; and noticeable! I couldn’t believe it. It looked like I was flooding on one side 3. Customer service is awful!!! This is the main reason for my bad review. They have no telephone number, and do not respond right away (or even same day) to your emails. I emailed the company immediately upon receiving my package and noticing the faulty pants. They asked me to send them a picture of the pants, which I did. Then they said my information doesn’t match the account holder...what? When I placed the order, I did not create an account; I checked out as a guest. Also my name and address was listed as the recipient, and the same email address used to place the order was the same email address that I used to reach out to them! But because my boyfriend used his card to pay for my lounge set, they refused to resolve the issue with me, even though I verified everything they asked me to verify. So my boyfriend had to email them from his personal email address that was not associated to the order at all! Now does that make sense? I’m still waiting on them to resolve this issue. It’s been 4 days. I’ll never do business with them again”

Nastygal 1 star review on 20th July 2020

Helpful Report

Posted 4 years ago

“Honestly, I hardly ever write reviews but it is crazy how they've handled my order. I really liked a white dress they had and ordered it not even once, but twice. Both times, they sent my a different dress. First time, of course I just thought it is a mistake and I gave them another try, little did I know they'd send the wrong dress, again! Truly disappointed. I also ordered other stuff, the quality is very terrible and won't last long. I'd suggest to spend your money elsewhere.”

Helpful Report

Posted 4 years ago

“Terrible quality and to return it costs more than the product itself (From USA). Ridiculous waste of money.”

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Posted 4 years ago

“Customer service is TERRIBLE!! Why don’t they have a phone number to call? The only way to get in contact with them is through social media. I placed my order on June 28th. I received an email saying my package had been shipped on July 1st. My package has been stuck in customs in Memphis since July 5th. I requested a refund because I didn’t pay for my clothing to be stuck in customs. They refused to give me a refund. Six different people told me I had to wait until July 29th to see if my package would make it out of customs. How did they come up with July 29th?? Seems like they just pulled that date out of thin air. Don’t order anything from Nasty Gal. If I could give them 0 stars, I would! 0/5 I wouldn’t recommend”

Helpful Report

Posted 4 years ago

“Terrible quality. Everything is beautiful but I can’t believe the majority is so horribly made. Everything is incredibly see through”

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Posted 4 years ago

“The clothes received were clearly very cheaply made. The fabrics were thin and see-through, stitches had hanging threads and weren’t finished properly and sizing was all over the place. Very disappointed and wouldn’t purchase again.”

Helpful Report

Posted 4 years ago

“i ordered a dress and my order was confirmed, said it was out for delivery TODAY. i just got an email saying my refund was confirmed cuz apparently this item went out of stock?! how does that happen when i previously today received an email saying it was out for shipment today. what the hell. not happy at all. and i will not be buying from this website again.”

Helpful Report

Posted 4 years ago

“I ordered several things from nastygal and all were garbage. Items are listed below. - A dainty gold necklace pictured that was actually turning black and was rusty!!!!! GROSS! I have 20 year old necklaces in better condition!!! - Some boots and I kid you not, they were worn!!! I opened the box and the boots looked as if they were thrown in. When I looked at the bottom of the left shoe it had a freaking piece of GUM on the corner!!!! DISGUSTING!!!!!!! - A black skirt that showed stars all over it, but came in purple and had little skulls all over it. I am not an ATHEIST!!! - A dress that came in the wrong size! I have ant bite boobs and i ordered a low cut dress but it is too big and I have no boobs to fill in the chest area!!! Sorry nasty gal not everyone is a double d!!!!! - Last but not least, a t-shirt that read "Buck you" on it in the pictures. When it came in it actually SAID THE F WORD!!!!!!!!! I could not believe my eyes!! Even my own child saw it!!! He is 3 and said "mommy what does f%$# you mean?/???" I did not even know he could read so that is my first experience of hearing my son read!!! How dare you Nasty Gal!!! Not Everyeone is nasty like you nasty gal!!! Go smoke a cigarette and get cancer but live so you suffer for what you have done. God bless you all, God is wonderful and will pay me back for my suffering from nasty gal since they won't return my calls....just like my ex.”

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Posted 4 years ago

“I received a bias-cut satin dress and one side is bigger than the other. This is my first and last order from nasty gal.”

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Posted 4 years ago

“Even at 60% off I don’t think my items are worth what I paid. Very cheap material, poorly done seams. The bag I bought was not listed as a mini bag but it is and I’m not a fan of mini bags. All unusable items! They use a separate company to process returns that won’t accept my payment method so I’m stuck with these”

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Posted 4 years ago

“nasty gal “lost” my order. i ordered on june 4. gave me no information about this until I messaged them SEVERAL times just to be told they will give me my money back! I wanted the $200 worth of clothes i order but i guess there was no way that could happen!! sucks to wait 30 days for you order just to be told they lost it! don’t don’t recommend ordering from them. i’ve never experienced anything like this with any other clothing store”

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Posted 4 years ago

“Everything I ordered was extremely cheap looking. Satin wrap dress (originally priced at 60 USD) looks like a dollar-store bathrobe. The cotton dress I ordered doesn't have enough fabric to even cover my body (US size 6, 150 pounds, slim athletic build). The last dress I ordered looks so fake that it belongs in a costume wardrobe, not to be worn off the stage because it's so cheaply made. I paid 50 USD in total. I'm sorry to say that every cent was a waste.”

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Posted 4 years ago

“Horrible shipping. I ordered my package a month ago and still have not received it or even gotten an estimated delivery date. It has been in Memphis for over a week and has not moved. My friend and I ordered at the same time and she got her package 2 weeks ago.”

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Posted 4 years ago

“I ordered an item from NastyGal back on June 6th. I was sent an email saying my order was on the way and would be delivered on June 15th. Okay, no problem right? Well, it is now going on June 21st and my order is currently still sitting in the same spot and the estimated delivery day is completely gone now. If I do not receive my order by Friday I will be contacting my card company to address that I ordered from a scam site and plan to get my money back. I should have looked at reviews before ordering from here because this is a joke. Do not shop here unless you want to be ripped off.”

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Posted 4 years ago

Nastygal is rated 1.5 based on 464 reviews