“To start with, this organisation advertises itself as not having to look after shareholders. It doesn't need to make a profit, just a surplus (it makes a HUGE surplus). It claims to be here for its members. Why, then, did it close the Cookham branch, which had been open for many years and was the only 'bank' in the area? How did that serve its members?
It offers puny interest rates whilst pretending to look after those who are long standing members (in my case +35 years) and there are a number of building societies who offer considerably more on sign up. To transfer money to new payers involves using a little plastic machine, which stops working after a few years. When applying for a new machine, one is told by this gracious organisation that it will be given free (expect it in 3 days) but future machines may be charged for. 8 days later, I'm still waiting.
Thank you, Nationwide, for a lovely 30+ years, but there are other institutions which offer far more. Most of my money is now going to STARLING.”
“I have been a nationwide customer for a long time and utilize a variety of their services and have never had an issue with their staff in branch but the over the phone service is absolutely pathetic by the Visa Disputes Team.
If a customer is contacting the back for a query, the last thing they want to hear is "you are obviously doing something wrong" and "call back tomorrow to check if we have received it". I had CC'd myself into the email evidence sent and as soon as the email was sent, I had received it.
When asking for evidence, they need to specify:
What type of attachments your server will reject as there are security measures in place for all companies.
What should the customers expect after sending the evidence to ensure it has been receipted. I have just been made aware that I should have received an automated response following my email.
This will avoid customer's having to contact the call center repeatedly and having to restart the whole process again as it is quite time consuming”
