“Cutomer service has always been good when visiting the branches, though these days, like a lot of banks they've closed a lot. Talking online can be stressful, I had a possible fraud for a decent amount so of course you're stressed when you call, they ask you all these 'security questions', most of which you answer but you can't remember exact numbers of stuff off the top of your head, what was the point of sending me an sms to check about a fraudulent transaction when the security questions stopped me from actually chatting to someone about it?”
“I was not pleased that less than 1 year into the policy they wrote to say they were transferring my policy to another company as they were no longer dealing in motor insurance,”
