“I received a bottle of water instead of a bottle of Safflower Oil. I contacted Naturally Thinking on four different occasions and no one helped me nor did they respond back. While looking at the other reviews I am starting to think this company is a scam. SAVE YOUR MONEY do not do business with this establishment.”
“I am very disappointed the customer service is very poor specially if you are doing online buisness I suppose this is the primary thing to have in place. I have written and called but nobody seems to answer :( I want to have update on my order status with invoice number Naturallythinking Invoice No. : 102324
Order Date: 2022-10-04 19:36:06 I have not got any tracking info nor any email received for the same. I would really appreciate if you could just provide me with this info please! Anyways last time i am going to order here had my experience I suppose.”
“I went to their warehouse earlier in the year to buy some lavender room spray, which is the nicest I’ve ever smelt. Due to covid I didn’t realise their warehouse was closed. However, they did let me buy what I wanted, so I didn’t have a wasted journey.”
“I´m a massage therapist with more than 10 years experience and I make handmade skincare, so working with oils and aromatherapy is pretty familiar to me. One of the oils I received was clearly rancid. The color and smell of arnica and rosehip oils showed that they are very bad quality. I sent them an email explaining the reasons why I wanted a refund for some of the products. I sent pics that showed the color of the oils..etc and asking how I could send the products back, because obviously I won´t use them. Their reply didn´t show any intention to help and of course they won´t give me a refund or any other solution. So 28 pounds directly to the rubbish. I don´t recommend this company to anybody, either for personal use or skin formulations”
“Received my 60% alcohol gel with the postman at 6:30 this morning. I only ordered yesterday afternoon. Quick service and nicely packaged. Only my second order with Naturallythinking but impressed with quality last time and speed of delivery this time”
“I use Naturallythinking for my carrier oils and essential oils for my massage business.
My clients are always happy with the oils, as am I of course. I use primarily Grapeseed and I bought the ITEC Kit at the start, which I have kept topped up.
I have purchased a few other oils from Naturallythinking, namely Buckthorn, Jojoba and Rosehip which I have found excellent.
Quick deliveries and I have also visited the store in Croydon, where Karen is always quick, friendly and happy to serve me.”
“I've been enjoying Naturallythinking products for 6 years. I've been using their Shower Gel, Shampoo and Conditioner and it has kept my dandruff at bay and my skin itch free.
Never had a problem with delivery”
“This is 2nd order placed with this company. Won’t buy from them again. I liked the products, especially face mask. However delivery was awful. Still awaiting my order, even though they e mailed me to say it had been sent, when I checked with Royal Mail was only sent today. Not very professionally run company”
“Using the information provided by the website, I went to the place they claim to be their farm and it doesn't exist.
People from the area new about this fake information.
So, unless you explain to us what this is about, I think you have created an online business using fake information. This is not ethical. Luckily we didn't waste our time in Wallington area and found some lovely lavender fields.”
“Wide range of products with very good prices. Regarding quality I have some mixed impressions. The three essential oils that I ordered from them have an extremely weak scent, to the extent that I won't order more essential oils from them. I also ordered some cosmetic bases that seem to be ok and mostly do their job. Their apricot kernel oil is a bit thinner than the (good) brand I've used before.
I've ordered from them two times, both online. So I haven't dealt with them personally in any way. Online ordering worked well, the second time the order actually came the next day although was scheduled to come in 3-7 days.”
“I applaud this company, I think they are doing a fantastic job but have fallen victim of the 21st Century malaise of NEVER answering the phone and NEVER responding to messages. They may be promoting an organic more natural world but what is more organic than two humans talking on the phone. I know having a human dealing with customer queries costs money but demonstrating that you care is vital especially for a company whose mission statements demonstrate caring in all other aspects. This should not be taken as a negative review rather a constructive criticism”
“The products are good, but on the 10th June 2018, I paid for the CPSR Certificate. Its February 2019 now, no money returned or no Certificate recieved. in November last year i got an email from Tom, saying that the money will be transferred next day. 8 months now.... NO NOTHING!!!!
Ive attached the gmails correspondence in facebook. This is the only way that thesepeople will take me serious, is to make noise.
I'VE HAD ENOUGH.”
