“I applaud this company, I think they are doing a fantastic job but have fallen victim of the 21st Century malaise of NEVER answering the phone and NEVER responding to messages. They may be promoting an organic more natural world but what is more organic than two humans talking on the phone. I know having a human dealing with customer queries costs money but demonstrating that you care is vital especially for a company whose mission statements demonstrate caring in all other aspects. This should not be taken as a negative review rather a constructive criticism”
“The products are good, but on the 10th June 2018, I paid for the CPSR Certificate. Its February 2019 now, no money returned or no Certificate recieved. in November last year i got an email from Tom, saying that the money will be transferred next day. 8 months now.... NO NOTHING!!!!
Ive attached the gmails correspondence in facebook. This is the only way that thesepeople will take me serious, is to make noise.
I'VE HAD ENOUGH.”
“I´m a massage therapist with more than 10 years experience and I make handmade skincare, so working with oils and aromatherapy is pretty familiar to me. One of the oils I received was clearly rancid. The color and smell of arnica and rosehip oils showed that they are very bad quality. I sent them an email explaining the reasons why I wanted a refund for some of the products. I sent pics that showed the color of the oils..etc and asking how I could send the products back, because obviously I won´t use them. Their reply didn´t show any intention to help and of course they won´t give me a refund or any other solution. So 28 pounds directly to the rubbish. I don´t recommend this company to anybody, either for personal use or skin formulations”
“This is 2nd order placed with this company. Won’t buy from them again. I liked the products, especially face mask. However delivery was awful. Still awaiting my order, even though they e mailed me to say it had been sent, when I checked with Royal Mail was only sent today. Not very professionally run company”
“Using the information provided by the website, I went to the place they claim to be their farm and it doesn't exist.
People from the area new about this fake information.
So, unless you explain to us what this is about, I think you have created an online business using fake information. This is not ethical. Luckily we didn't waste our time in Wallington area and found some lovely lavender fields.”
“I am very disappointed the customer service is very poor specially if you are doing online buisness I suppose this is the primary thing to have in place. I have written and called but nobody seems to answer :( I want to have update on my order status with invoice number Naturallythinking Invoice No. : 102324
Order Date: 2022-10-04 19:36:06 I have not got any tracking info nor any email received for the same. I would really appreciate if you could just provide me with this info please! Anyways last time i am going to order here had my experience I suppose.”
