Naturo Natural Pet Food Reviews

Name: Naturo Natural Pet Food
Address: 40 CORRIGAN HILL, , DUNGANNON, DUNGANNON
Rating: 4.84

4.8 Rating 11,122 Reviews

97 %

of reviewers recommend Naturo Natural Pet Food

4.8

Based on 11,122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 433 4522

Email:

mpf.marketing@macklepetfoods.com

Location:

40 CORRIGAN HILL, , DUNGANNON
DUNGANNON
BT71 6SL

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Naturo Natural Pet Food 5 star review on 1st October 2024

272

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry, even with careful changeover from existing food to Naturo, my dog refused to eat it 😞”

Helpful Report

Posted 1 year ago

“Good food but 90% of the tins arrived damaged”

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Posted 1 year ago

“More dented tins !!”

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Posted 1 year ago

“I have cancelled my order due to the constant damage”

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Posted 1 year ago

“Food brilliant packaging is not sufficient. We had a meat pack delivered but all cans were damaged several the lids had opened and spilled meat and gravy all over the box”

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Posted 1 year ago

“After feeding Naturo for many years we are now unfortunately cancelling our subscription as the recent changes just seem to have made the quality quite poor, one of my dogs won’t eat all the blueberries that the food contains so unfortunately we’re having to find a different food.”

Helpful Report

Posted 2 years ago

“Incorrect food delivered. Called to let them know, no response, left a message and no return call”

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Posted 2 years ago

“I have been using the wet Naturo dog food in the trays and my dogs have been fine, so I decided to use the dry food and it upset all my dogs tummies, so I have abandoned the dried, haven't even used 1 bag up, I will drop the bags into Pets at Home for the rescue dogs.”

Helpful Report

Posted 2 years ago

“Our dog loves the food. BUT we have our subscription every month and there is always issue with delivering our parcels. Last week we ordered 4 boxes and received only 3 and when we will call they lie to us and next day try to send it as quickly as possible which is ok but why lie?”

Helpful Report

Posted 2 years ago

Hi Sona, I can see that your order was packed by our team on the same day, with your parcels unfortunately being delivered to you 24 hours apart. I can assure you that none of our team lied to you and this can happen with couriers and deliveries. We have since moved couriers and we hope to see a smoother delivery experience for you soon.

Posted 2 years ago

“Wasnt happy with my last order both boxes came on different days and the second box was badly damaged and dalling apart . 😥”

Helpful Report

Posted 2 years ago

Hi Charlotte, We are so sorry that you had issues with your order as this is not what we want for our customers! If you haven't already please get in touch with us via email and we will look into this for you asap!

Posted 2 years ago

“Although I'm pleased with Naturo as a product, I'm very disappointed by the customer service Naturo provided. I've ordered from them twice now. On the first occassion my order went missing (although in all honesty I think it was more of a case of it being forgotten about) and I had to send multiple emails to get it sorted out. On the second occassion, several trays were damaged on arrival. They'd burst open so they went in the bin. Unfortunately, as this wasn't a one off experience, I'll be shopping elsewhere in future.”

Helpful Report

Posted 2 years ago

Hi Angie, We are so sorry to hear there were issues with your order - I have searched our inbox and I unfortunately cannot find any previous correspondence. Are you able to get in touch with us via phone or email as we can see your last 2 orders have been marked as delivered to you as we would love to make sure this is sorted for you!

Posted 2 years ago

“Delivery’s are often late forcing me have to go out and buy trays from Tesco. This makes the delivery’s pointless.”

Helpful Report

Posted 2 years ago

“Delays on receiving shipments 2 months in a row”

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Posted 2 years ago

“The food is fine and my dog enjoys it however the delivery schedule is very poor. You order food and it can come anywhere between 5 - 7 days. Last delivery was late and when I try and get through to their customer services they could not give a toss. Disappointing and looking at other dog food companies.”

Helpful Report

Posted 2 years ago

“Settled on naturo because my dog was fussy for a while and this is what he decided he liked. But, up until a few months ago, a 6 pack of tins was around £5.50. Now they're £7.50 and no longer stocked in my local pet shop (presumably to force people to use the subscription service on the naturo website). The price increase is ridiculous. I would switch if I could be sure my dog would eat another brand.”

Helpful Report

Posted 2 years ago

“After two problematic deliveries I do not think now is a good time to ask for a review. Your choice of courier is in my opinion what you should be reviewing. I have spent 3 wasted days waiting for my incomplete second delivery and two for my first. Not what I call a good start and not something I want to repeat. No one wants to spend their days wasted like this”

Helpful Report

Posted 2 years ago

“It’s more expensive on your site than it is to go to the shops”

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Posted 2 years ago

“My dog's absolutely love this pet food which I normally bought in my local supermarket, so I thought I'd buy it directly from the supplier but unfortunately I had my order declined due to the fact my son had recently moved back home due to unforseen circumstances, so I was very disappointed to learn that even though we are two very separate people because he now shares the same address as me I couldn't have my own account which I feel was wrong, because in this day in age many people are living in house shares and want there own account, so for that fact, I'm totally disappointed with customer service and I will make sure I will let all of my friends and family know of your policy. 😔”

Helpful Report

Posted 2 years ago

“I think there is definitely room for improvement. The order is currently taking 3-5 days to arrive after dispatch. Also it’s not very clear how I can use my points I’ve collected online.”

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Posted 2 years ago

“Usually a good purchase but found some blue plastic in one of the senior food trays. Packaging had been disposed of so company unable to investigate further.”

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Posted 2 years ago

Naturo Natural Pet Food is rated 4.8 based on 11,122 reviews