Naturo Natural Pet Food Reviews

Name: Naturo Natural Pet Food
Address: 40 CORRIGAN HILL, , DUNGANNON, DUNGANNON
Rating: 4.84

4.8 Rating 11,122 Reviews

97 %

of reviewers recommend Naturo Natural Pet Food

4.8

Based on 11,122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 433 4522

Email:

mpf.marketing@macklepetfoods.com

Location:

40 CORRIGAN HILL, , DUNGANNON
DUNGANNON
BT71 6SL

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Naturo Natural Pet Food 5 star review on 1st October 2024

272

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a customer for maybe coming up to 2 years but when placing my Xmas order - seemingly my card didn't work but although they have said they emailed me they didn't as I work on emails all day. My dog missed out on his Xmas treats and I've wasted time trying to sort this out They are suposed to be sending me something but of course that's not arrived Shambolic I would say”

Helpful Report

Posted 1 year ago

“We were big fans of Naturo but unfortunately we received faulty products that were not safe for our dog to consume.”

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Posted 1 year ago

“Unfortunately this gave my dog serious diarrhea”

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Posted 1 year ago

“Unfortunately my puppy is not keen on the wet food if you had different flavours maybe”

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Posted 1 year ago

Hi Debra, thank you for your review. We are sorry to hear your pup is not so keen on our wet food. If you would like to contact our customer care team via email customercare@naturopetfoods.com they will be able to pass on a link to our dry food :) Kind regards Naturo

Posted 1 year ago

“you dont deserve the single star... wasters...”

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Posted 1 year ago

“Can't write a review as gave been waiting for delivery for over a week, seems to have fallen into a black hole between Naturo and DPD, and I am not getting any updates...”

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Posted 1 year ago

Hi Bernadette, we understand this matter was incredibly frustrating for you! The team have been in touch and this matter has now been rectified :) Regards Naturo

Posted 1 year ago

“We have had Naturo wet tinned meat for up to 2 years now. Our dog absolutley loves his meals. We orginal had a kibble only food but at approx 1 year old he refused it. So we went to a mix of wet and kibble. 2 years on he still does a happy dance at every meal time. However we have noted that more and more cans are significantly dented and damaged. The order before last we didnt count how many were damaged. We did however complain when we noted that one can was so spoiled it was leaking. We were given a small discount of our next order.We order 48 cans at a time. This time we counted the cans. Out of 48 cans only 12 had no visible dents. Some of the 36 cans were crushed and would be considered unfit for consumption. We have been assured that new delivery packaging is in progress. We shall wait and see what the next order looks like. If it is still poor we will have to reconsider switching brands.”

Helpful Report

Posted 1 year ago

“Cost to return my order is completely unreasonable The food did not suit my dog and I’m now out of pocket and stuck with food I can’t use”

Helpful Report

Posted 1 year ago

“In the past 144 cans that i have ordered over the space of 2 months every single one of them have been badly dinged/damaged. (All outer packaging was intact, no damage to delivery box plastic etc) it seems minor but it means that the pet food does not cleanly come out of the tin creating a mess. Clearly they send all the damaged tins out on the online orders and the non damaged ones to the shop which is disappointing Will be cancelling my subscription.”

Helpful Report

Posted 1 year ago

“My order has not arrived, it’s been 7 days, emailed 2 days ago chasing up No Response , phoned this morning to chase up , left a message, had a call back to advise should be delivered tomorrow and told it’s a problem with the delivery company, doesn’t really help me or my dogs .”

Helpful Report

Posted 1 year ago

“At the time I was asked to write a review, I still hadn’t received my order! Took 12 days to arrive. This is the second time this happened. My dog has allergies and the food suits her well , delivery is estimated 3/4 working days , I ordered food with time to spare but ran out with the long delay and the food is not readily available in a store. Having to replace food was not good for any dog let alone one with allergies. Needless to say I’m not using this company again .”

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Posted 1 year ago

“The petfood is fantastic sadly the delivery experience is appalling. I am still awaiting delivery or refund”

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Posted 1 year ago

“I am apoplectic that Naturo has changed the recipe of the Chicken with Herbs and Vegetables without warning. The tinned version was the only grain free food I had found that did not contain peas and I therefore order by the month. I had recently noticed my dog, who has a number of allergies including many grains and peas, was having the occasional tummy upset again. These have got progressively worse and I have now realised the reason as the current batch of tins contain peas. It is UTTERLY IRRESPONSIBLE to change the recipe without warning. I now have a month's worth of food costing over £100 that is making my dog ill.”

Helpful Report

Posted 1 year ago

“Product is good, shame about the marketing and customer service. (Customer service all very polite, and respond quickly, but lacking in delivering any actual customer satisfaction.) Don't expect any of the advertised discounts to work unless you have read and absorbed *every* line on *every* screen, and make no assumptions. And don't expect any corrections or goodwill if you get charged more than you'd expected and report your concerns to them - even if they agree that your concerns are valid and thank you for the screenshots and notes which they are passing to the relevant department for action. 😞”

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Posted 1 year ago

“Told the company a couple of days ago that my dog is dead and I am getting bomb barded wae emails and being asked to rite reviews. HELLO”

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Posted 2 years ago

“Not received”

Helpful Report

Posted 2 years ago

“The quality of their food is excellent however I've ordered from them twice now. Both times an entire tray has been so badly dented that they've been unusable. This time the contents had leaked. Both times customer service has been poor and it's been a fight to get answers or get refunded for the damaged items. Will not be ordering directly again.”

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Posted 2 years ago

“Sadly I have not received this order due to DPD not delivering, not contacting me. I have tried to contact them to no avail. So I will please an order with someone else. 😞”

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Posted 2 years ago

Hi Vicki, Thank you for letting us know you have had issues with DPD. Please send us your order number to customercare@naturopetfoods.com and we will investigate this ASAP for you!

Posted 2 years ago

“I never received my order . Customer service was poor . No refund given.”

Helpful Report

Posted 2 years ago

Hi Julie, We can see your last order was marked as delivered however if you have not received this please send us your order number to customercare@naturopetfoods.com and we will investigate this ASAP.

Posted 2 years ago

“Second order has not turned up. Told I would get one shipped overnight. Nothing has arrived. I now have to try and find grain free food at the mayhem of Christmas shops”

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Posted 2 years ago

Naturo Natural Pet Food is rated 4.8 based on 11,122 reviews