Neo Brothers Ltd Reviews

Name: Neo Brothers Ltd
Rating: 3.46

3.5 Rating 13 Reviews

54 %

of reviewers recommend Neo Brothers Ltd

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3.5

Based on 13 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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01992719280

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Neo Brothers Ltd 5 star review on 16th July 2024

Monica

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day before 12 but they have a cut off, not clear on the website, so the order missed that so was not received in time. There was an error on the order ( my mistake) and an email sent to customer service within 1 minute to amend. This is not closely monitored (!) however and by the the time they read it to late to amend, even though it was also too late for the next day delivery! THE CUSTOMER IS ALWAYS WRONG. After the last bad experience with them I had vowed never again but thought I should have one last go. All three of my 9-5s will be getting parts from other suppliers going forward.”

Helpful Report

Posted 2 years ago

“Neo brothers are a nice family but sadly money drives this company..you are led to believe the parts are genuine or from a very low mileage vehicle but in fact the parts are aftermarket and some poor quality that fail ..there customer service is not to pay you or refund in part for the part nothing for your labour costs because the part failed ..I had the work re undertaken at a main Vauxhall dealer as most saab 93 parts are from the vectra model and never a problem since .. So beware you pay top original costs for aftermarket parts My advice go to your local guy it will be cheaper in the long run Sadly neo brothers have lost me as a customer now !!!”

Helpful Report

Posted 6 years ago

Neo Brothers Ltd is rated 3.5 based on 13 reviews