Nespresso Reviews

1.8 Rating 380 Reviews

17 %

of reviewers recommend Nespresso

Company Reviews

Questions

Metrics

1.8

Based on 380 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Nespresso deliver? How long does Nespresso take to deliver? Does Nespresso deliver on time? How is accuracy and good condition of items delivered by Nespresso?

Returns

How is Nespresso returns process?

Customer Service

How can I contact Nespresso? How quickly does Nespresso resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Nespresso.

How do I contact Nespresso?

Helpful Report

(1 day ago)

You can contact Nespresso by Email, Telephone and Live Chat.

Helpful Report

(1 day ago)

76.74%

Industry Average

“ Tried to order online then order Descale kit I ordered 100 Capsules to no avail Tried to call waited 50 minutes listening to some inane “ music”. Sad to experience such dreadful non existent service. Having been a customer since the Company started! ”

- Anonymous

“ Picked up my Vertuo Pop+ machine this afternoon at Markville Mall. Great service from Kayla. Informative and very helpful. ”

- Matthew Chiang

“ Customer service in Nespresso Trafford Centre was excellent. We were served by Bilal Sheikh who was very helpful and has a lovely cheerful manner. ”

- Anonymous

Nespresso Reviews

Customer Service - Good