Nespresso Reviews

1.8 Rating 353 Reviews

18 %

of reviewers recommend Nespresso

Company Reviews

Questions

Metrics

1.8

Based on 353 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Nespresso deliver?

Helpful Report

(2 weeks ago)

Nespresso delivers items by Courier.

Helpful Report

(2 weeks ago)

50.00%

Industry Average

“ It was it was a skit from Fawlty Towers!! I was supposed to have far delivery & still waiting - it was due earlier on the day & the driver *thinks* he’ll be able to deliver at 8. ”

- Anonymous

“ Called three times after a delivery came with half the order I made… been put in a queue for 1.5 hours.. no one answered. Called next day 1.2 hours… nothing. Used the WhatsApp- nothing. The only way to buy the capsules (been doing it for the last 5 years) is through the website… Just putting my Nespresso machine on eBay and never again falling on this trap! ”

- George Gimenez

“ Now it’s wait till Monday which is 9 days after irdering! I’m not waiting 9 days for a coffee delivery! It says in tracking it was in the area on Monday now it’s Friday clearly there’s a problem but, not 1 customer service rep will help. ”

- Anonymous

Nespresso Reviews

Delivery - Average