Nespresso Reviews

1.8 Rating 380 Reviews

17 %

of reviewers recommend Nespresso

Company Reviews

Questions

Metrics

1.8

Based on 380 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Nespresso deliver? How long does Nespresso take to deliver? Does Nespresso deliver on time? How is accuracy and good condition of items delivered by Nespresso?

Returns

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Customer Service

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How does Nespresso deliver?

Helpful Report

(1 day ago)

Nespresso delivers items by Courier.

Helpful Report

(1 day ago)

45.00%

Industry Average

“ Delivery is questionable (I received my neighbour’s order last week so his pods were not collected). ”

- Anonymous

“ The only reason I've kept my account active with an auto delivery each month is I have this expensive machine that only accepts genuine Nespresso cartridges. ”

- Anonymous

“ Horrible low end delivery service keeps making the same mistake over again. Cannot deliver to the right address and then hours of dealing with customer service. The service deliver company is as bad as Nespresso. I feel like they do not care. Done with them even though I love the coffee. They make make it too hard to get to preserve their margin. I will find a better and more accessible option ”

- Anonymous

Nespresso Reviews

Delivery - Slow