“Good communication, and was pleased my refund was attended to promptly, thank you. Just disappointed the website did not detail the item I wanted was no longer available. Perhaps the website could be updated when this occurs to avoid disappointment?”
Posted 7 months ago
Sorry about the hassles Karen, we will ensure to keep up the stock level accuracy in the future.
“Very poor service. Huge delay as rug that was in stock when I ordered and paid was suddenly only available on back order. After waiting weeks was advised that rug not available at all. Very disappointing”
Posted 8 months ago
Hi Kristen I am so sorry about the hassles caused, the problem happened since the miscommunication between purchasing staff and our salesperson, I am happy to offer your larger size jute same price if you are still interested, feel free to email us attn to me, thanks Ryan, Owner of Cloud9 Rugs
Hi Pru, sorry to see you still haven't received the rug, we have checked the tracking system showing that the rug was signed by your NZ Post driver on the 4th Feb, we hope you like your rug by the time you got it!
“Wow! couldn't believe when my rug arrived! It was soooo Quick! thanks guys, but I still have to open the rug, cleaning my deck first, will let you know, but I bought a bigger one earlier for my front deck, looks AMAZING!!! excellent quality out door rug!!”