Net World Sports have a Customer Happiness Grade of C-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Good quality tennis balls for coaching / club sessions at a really competitive price.
Customer service team were very responsive when I contacted them with a delivery related query.
”
- Anonymous
“
Great price, reasonably quick delivery. We got enough net to wrap around three sides of a carport to keep hockey pucks in. It works great!!
”
- Anonymous
“
Excellent product. Razonable price. Delivery take a little bit long but is ok.
”
- Giuliano zuin
“
Website easily navigated and great communication from ordering until delivery.
Slight issue with a faulty target sheet.... I sent an email late on a Monday evening and the very polite Ellie from customer care had responded before ten and on Tuesday with a very satisfactory solution
Great customer service
”
- Chris
“
Good quality tennis balls for coaching / club sessions at a really competitive price.
Customer service team were very responsive when I contacted them with a delivery related query.
”
- Anonymous
“
Really good delivery. Products good and helpful customer service when needed
”
- Catherine
“
Also see their returns email below (worth a read as unusual, they knock of 25% "handling fee" on some items, and 40% restocking fee if your item is "dirty")
Customer service by far the worst i've experienced.
”
- D Williams
“
I purchased a new net from them right then because I couldn’t wait for the original netting to get back to their warehouse for inspection of net for the refund to be issued.
”
- Anonymous
“
Frustrated, I wanted to return the product and receive a refund, but they started making excuses, claiming that I had installed it incorrectly or that my kids were responsible for the damage.
”
- Anonymous
“
Really poor customer services. Have sent my parcel back via post office for a refund and have proof of this. Net world is refusing to give me a refund or a item in exchange. Been chasing for months now and there blaming me! When they have lost my return and still refusing to refund my order or let me speak to a manager
”
- Anonymous
“
Perfect service from Alex who went above and beyond most companies. A credit to your company, thank you
”
- Lisa Moore
“
Excellent service.
”
- Anonymous
“
Had a slight issue with one of my products which I ordered, emailed them the issue and their team (Dan) dealt with it on the same day. Very impressed with their customer service, and products
”
- Anonymous
