Netcetera Reviews

Name: Netcetera
Address: The Dataport, Ballasalla
Rating: 3.84

3.8 Rating 67 Reviews

70 %

of reviewers recommend Netcetera

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Ballasalla
IM9 2AP

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Netcetera 2 star review on 11th August 2023

Adam Jones

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think you know where to improve. think about”

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Posted 7 years ago

“The buying process was easy and the new platform works great with access to everything in one place.”

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Posted 7 years ago

Thank you so much for your kind words Rutendo! Glad you are happy with your upgrade and great to see you expanding your business. We are proud to help you.

Posted 7 years ago

“the offers are insane”

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Posted 7 years ago

Great to hear Ahmed - thank you for your feedback!

Posted 7 years ago

“I recently purchased CMS hosting from Netcetera with WordPress pre-installed to see how easy it would be to build a website. It was really easy - there was a problem at the start due to my IP address but this was very quickly addressed through the online support and I am very happy with the service.”

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Posted 7 years ago

“Although I ordered hosting and then used the 30 day cancellation, which worked successfully, I have to say that the help desk support was quick and efficient. less than 1 hour for chat help and less than 12 hours for billing help. However, although I wasn't fully ready to go ahead with hosting, there were a few things out of date on the website that gave a little cause for concern. Knowledgebase also needs to be updated. In terms of support on a Friday evening, they were very good.”

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Posted 8 years ago

Many thanks for your review Michael! Would be interested to hear what you found was out of date so we could update? Look forward to being of service to you again in the future

Posted 8 years ago

“The overall process is quick and simple”

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Posted 8 years ago

Thank you so much for your feedback Rutendo - great to hear all is going well :)

Posted 8 years ago

“just started the account and my team will be dealing with the service on my behalf , however things look very good mr errol neufville recommended me to you”

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Posted 8 years ago

Thank you so much for leaving Netcetera a review Frederick! Great to hear that things are looking good & that you're happy with our service. Please let us know if we can be of further assistance in the future. Kind Regards, Davide

Posted 8 years ago

“Netcetera could have made me happier if I hadn't needed about 6 attempts at making payment for my domain renewal. There seem to be continual issues with your payment system that need addressing.”

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Posted 6 years ago

Hi Stephen we're sorry to hear that you have experienced some issues making the payment for your domain and we wish to apologise for the frustration caused. I am going to reach out to you directly to make sure that this is resolved. Thank you for taking the time to write a review as we do listen to what our clients have to say as it helps us improve the service we provide. We will be directly in touch shortly.

Posted 6 years ago

“i have checked the free hosting but i didn't found good and also there are so many confusing section on the website. while i was planning to buy re-seller plan but didn't get such things to check in the demo one. also it's was too slow when i was trying to check every things are taking time to load.”

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Posted 7 years ago

Thanks for your review Tilak. We always try and establish at the very start exactly what our clients want to do but unfortunately it's not always easy to provide a FREE trial that matches your exact needs. I'm sure you'll appreciate that the FREE trial offer is intended to give individuals the chance to familiarise themselves with the hosting, make use of our support and get used to the control panel and even have a go at building a website or hosting an existing site to see how it functions on an entry level hosting package. We have looked at what you had originally enquired about, Reseller Package, but unfortunately this is not available as a FREE trial, however if you had of decided to take it out as a package and you found it was not suitable we would have offered you a full 30 day money back guarantee. We always take on board any feedback we receive and we would love you to give us another try and see some of the improvements we have made even to our entry level hosting packages.

Posted 7 years ago

“Hosting package not apt to my requirements. Refund took time.”

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Posted 7 years ago

“Great until last week, when my two shared hosting sites have been down for over 5 days in a row. No status updates from support. They refer to this as a "minor outage".”

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Posted 9 months ago

“We have been trying to transfer our domain name to a new site for months. Netcetera keeps failing us. theindiancollectionltd.com”

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Posted 6 years ago

Hi Chris, and thank you for taking some time to provide us with some feedback. I'm sorry to hear about some of the problems you have faced migrating your domain away. I can honestly say that this is normally a very smooth process and can be done through your client area without too much hassle. Obviously we are sorry to hear about your frustration with this and we will investigate further to find out how we can improve upon this. Thank you for your feedback

Posted 6 years ago

“After raising concerns with imminent reboot of server to apply changed SSL3 settings the issue with booting server was found to be due to "degraded raid" - I had payed support to resolve and now the server will not boot at all and I'll need to migrate to a new server but also URGENTLY need to recover live data from the disk of the dead one.”

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Posted 6 years ago

Hi Dave, thank you for taking the time to provide us with some feedback. We can understand your frustration with what has happened and I'm sure you'll appreciate that things can go wrong from time to time although we do all we can to avoid this type of scenario from happening. Let me assure you we will do our very best to deal with this issue on your behalf and resolve any problems that have arisen as a result of the problems you have experienced with degraded RAID. I will personally investigate what has occurred and ensure a quick resolution is found that you will be satisfied with. We will also implement any other suggestions you may wish to share with us to avoid a reoccurrence of the same happening at some point in the future, to you, or any of our other valued clients. I will raise a ticket with our customer service team to deal with this as a matter of urgency.

Posted 6 years ago

“We have been able to set up the hosting simply enough but had requested a migration service. This was quite some time ago and we still seem to be having to do a lot of the work ourselves to get the migration to happen. I am not really sure what we have paid for considering the amount of work we have done ourselves. I have also escalated the situation to a manager but nothing happened.”

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Posted 7 years ago

Hi David, I'm sorry to hear that you feel as if you have had to do much of the work yourself. We do our best to work closely with our clients at all times to ensure that the migration process is done professionally without the loss of any important files or data. Perhaps you were expecting a little more than the migration process offered and I apologise if this wasn't made clear at the time and we will certainly take on board your feedback and improve the way we inform our clients what they may have to do during the process.With any migration process especially Umbraco we do require your assistance through the process which does involve some work. On a positive note we are sure that once the process is completed that your hosting experience will be an enjoyable one, with guaranteed reliability as well as excellent support from our tech team that are available 24/7 to assist and we look forward to providing you with a cost effective solution for your sites over the coming months.

Posted 7 years ago

“When one logs a support call the staff do not always look deeply into the issue thus generating replies and then another message and then another reply. A little more in depth at the start would help a lot. thanks”

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Posted 7 years ago

Hi Chris, thanks for your review. We do appreciate feedback positive and negative as it helps us improve the service we offer. I have looked into the problems you experienced and from time to time issues do arise that are out of our control, especially when other hosting providers have been involved. As always if the issue has been caused by a problem at our end you will be entitled to compensation under the SLA we have in place. I have checked through the conversation you had with our technician and I can see that we were waiting for a reply to confirm that the issue has been resolved? In order to ensure all technical problems are resolved efficiently we do monitor our ticket response time but sometimes we can't do much more until we get a reply from the client which I believe was the case here. I have emailed you directly to ensure everything has now been resolved to your satisfaction. I look forward to your reply.

Posted 7 years ago

“Ordered domain transfer. Still not completed five days later. No obvious way to hurry it up.”

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Posted 8 years ago

Unfortunately when you are transferring a domain to us you need to arrange this with the host you are moving from - which in this instance caused the delay. Glad to see your domain has now be transferred successfully.

Posted 8 years ago

“I've had a non-business site hosted with Netcetera for over 10 years. Chosen because they were inexpensive and had solid reviews at the time. I run our works website and would never use Netcetera, though. I've only stuck with them because my package is so cheap. However there have been lots of problems. Webmail was always shonky and is now utterly broken. DB management is terrible. They've literally lost my site about 3 or 4 times. This year was the last straw - my entire site lost along with any recovery data held on their side. No apologies from them and now even when they got a database working again it's grindingly slow. Helpdesk sort of fix things but new problems always appear. They've gotten far less helpful, too. Not rude, but there's no sense of customer care. Dreading trying to transfer my domain away...”

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Posted 6 months ago

“Finally escaped from Netcetera and horrible service throughout. Even leaving them was made difficult and has taken years. Everything is too much trouble, their systems don't work and support is the most unhelpful I have come across. Don't touch with a very long pole. Have finally escaped to Krystal Hosting who have been superb”

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Posted 2 years ago

“Can't even answer their support chat... been waiting a few days now for prices alone...”

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Posted 3 years ago

“I fully agree with other reviews, this hoster is awful and their 'customer service' seems to be run by a competitor that want to put them out of business. I've been a customer for over 5 years and they simply demanded that I remove important digitally signed files that have been there all these years. I had to move my business on the spot. I would NOT recommend these 5 persons (according to LinkedIN) running the show for anything else then a hello-world site. They do provide some humor in their payoff "Passionate about hosting, committed to service". Yea right!”

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Posted 3 years ago

Netcetera is rated 3.8 based on 67 reviews