Netcetera Reviews

Name: Netcetera
Address: The Dataport, Ballasalla
Rating: 3.84

3.8 Rating 67 Reviews

70 %

of reviewers recommend Netcetera

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03330 439780

Email:

sales@netcetera.co.uk

Location:

The Dataport
Ballasalla
IM9 2AP

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Netcetera 2 star review on 11th August 2023

Adam Jones

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STAY AWAY. The customer service with this company is awful. I've been with them for the past 7 years and they've been nothing but hassle. My IP address consistently gets blocked, meaning I can neither send nor receive emails without contacting them to ask them to manually 'unblock it'. After which they NEVER give me a straight answer when I ask what the reasons for the IP address block are. They also never answer their phones. Save yourself a lot of stress and go with another hosting company.”

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Posted 3 years ago

“Stay away from these guys. I was affiliated with them and they figured out a scammy way to NOT pay up my commissions. Basically, as soon as I filed a request to withdraw my commissions, I start receiving emails stating that the sales generated by me (as an affiliated) were fraudulent. More specifically I received 34 emails that were saying that my commission was removed due to a fraudulent transaction. I contacted them and they said that these transactions were marked as fraud by their system. So convenient. When an affiliate requests for withdrawal, we mark his/her commissions as fraudulent so he/she will not be eligible for a payment request. What this has to do with you, as a consumer you might think? Well, if they are scamming their affiliates what is stopping them to not treat you the same as a customer?”

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Posted 3 years ago

“We've been ordering a .ngo domain in January, it is still not working. Dozens of support tickets did not help. Support always tells us to "be patient" and promises the problem would magically disappear in about 10 days. Still no progress. Never again!”

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Posted 5 years ago

“My site is hosted with netcetera on the designer package (£5.99 per month) and it is down with an internal 500 server error more than it is live. I have asked for the issues to looked into on several occasions and the response never addresses the root problem. The site goes live again for a few minutes and then it's down again. No one seems to listen!!! Very bad!!!”

Helpful Report

Posted 6 years ago

“1) Had to buy a spam filter (included in a lot of other hosting platforms) 2) Couldn't control spam with the filter. No matter how strict the settings were, they didn't have an effect. Was receiving 2+ spam emails per minute. Over 200 every hour. 3) netcetera support was non-existent. Too many emails went to them asking for help. Out of several replies, all were 'canned' replies that didn't address my question except one, which indicated the problem was finally understood and they would look into it.... no further replies from them. I had switched one of my many resold accounts from Hostgator to 'test the waters' at netcetera. I was very pleased with all aspects except it was impossible to conduct business with so much spam coming in. So I had to switch back to Hostgator which offers free Spam-Assassin which is extremely effective and easy to set up. So long netcetera.”

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Posted 6 years ago

“Recently I couldn't access my website for 2 days due to DOS attach issue but it was never communicated. I have forwarded my website details to someone for a demo purpose during this time. Ended up explaining the reasons who doesn't understand the technicality of DOS attach”

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Posted 8 years ago

“If you can't be bothered to tell me what it was I purchased with Netcetera then you are not a company that has respect for your customers. I have no idea what it was ( I use the Internet to buy many things) and to just send me a message that I recently made a purchase from you, and expect me to search and find out what it was, is very bad. So basically on what you sent me - don't rate you at all !!”

Helpful Report

Posted 8 years ago

Netcetera is rated 3.8 based on 67 reviews