“The service was good. We started in the showroom with very helpful staff. A few days later we had an initial visit from the designer and a follow up with him to discuss and finalise the design about a week later. The order took a few months to be completed, so the final survey came much later. Again, he helped us out with a couple of minor changes.
The fitter was great. He was prompt, friendly, kept us informed on little details and helped us on tiny, final decisions: where cables could be hidden and so on. He was done in a day and a half. One top piece wasn't finished properly, but that was replaced the next day.
The quality of the furniture is excellent: we can't find fault. The price is relatively high but we had good service and are really happy with the finish. If only the production could be a little quicker.”
“We had great service from Neville Johnson mr John Hammond designer/Sales was very polite,helpful and professional
Mr Mark Allen surveyor again very professional
Mr Gary Rigby did installation and did an excellent job in two days
Mr Mike Cane installed cupboard and drawer under stairs again an excellent job
We are very pleased with the work from start to finish would recommend and use this company again.Ann from Durham”
“We had a staircase fitted and we are absolutely delighted. From ordering up to the actual fitting we have been kept in touch/updated with everything.
The craftsmanship is unbelievable. Expensive but as far as we are concerned it is worth it”
“Absolutely delighted with the final fitting. The workmen were excellent and did the whole job in one day. No mess or finishing touches needed. We can now order our new carpet to complete the hall, landing and stairs.”
“From start to finish a wonderfully professional experience. From the planning and survey stage to completion, everything went to plan and was organised beautifully.
Once the surveyor had been completed, a few days later plans for my completed design arrived. For me it was wonderful not having to chase for anything; Neville Johnson made sure everything went to plan.
The fitting by Gary was fantastic, nothing was too much trouble . It was lovely to have someone in the house completing work who was professional and sociable and the workmanship is fantastic .
If you are looking for a smooth implementation from start to finish, I highly recommend Neville Johnson.
Tracy Evans”
“First class company easy to deal with most helpful Mark sales Richard surveyor Neal the fitter first class never stopped from time got to me till job completed also James installation manager installation went well materials delivered on time cannot fault the workman ship value for money any worries I had were soon dismissed highly recommend this company also thank Jo in office we are another satisfied customer Mr&Mrs Potter”
“Absolutely a first class job fitting my staircase from Gareth the sales man who was very professional and delivered what he promised. Jo in the office who kept me informed every step of the way the fitters were outstanding there attention to detail was excellent, so pleased I chose Neville Johnson if any one is reading this review do not hesitate and go with this company from Mr mrs Tyson two highly satisfied customers we thank you .”
“Fitted Study/Bedroom great design works so well
Fitters were so pleasant great to have around cleaned up leaving room ready to use
2nd time I've used this company and will do so again”
“From the first contact I had with Neville Johnson(NJ) I was impressed with the professionalism encountered, this was further endorsed by visits from Mr. John Hammond and later by Mr. Mark Allen the surveyor.
Mr.Allen’s report stated that I had to clear the area I needed replacing, this involved extra expense and delayed the installation for 3 weeks as I had to find a glazier and joiner.
The refurbished staircase was installed 17weeks after my first contact with NJ which considering 2020 was not a normal year for having home improvements,I do thank all Involved
I am delighted with the quality of the finished staircase and for this I give 5 stars, but I do feel that when you are purchasing a bespoke product that the firm involved who appear to employ a workforce with many levels of experience could complete the whole refurbishment without involving anyone else.”
“From first contacting Neville Johnson right through to completion we were kept fully informed about what was happening and what would happen next.
The survey was very comprehensive and completed again keeping us informed at every step.
When the day of install came the fitter turned up on time and worked tirelessly all day even setting up a gazebo outside so all cutting was done there and not in the house. He was sitting in his van ready to start work on the second day at 7:30 in the morning really keen to get on and give us an excellent job.
We are more than pleased with the work and standard of the materials really top quality.
Well done Neville Johnson.”
“Neville Johnson had been on our radar for many years through their magazine advertisements, so when we decided to invest in both a new staircase and new bookcase, they were the "go to company". Two completely separate teams worked with us from the first design phase and helped us select what we considered to be the best solutions for our living space. Sale Contracts are self-explanatory and supported by excellent technical drawings of the proposed products to be installed and the services required to undertake the work. Special mention must go to the designers and the installation teams themselves. All were first class, thorough and professional and a pleasure to invite into our home. Neville Johnson is never going to be a cheap proposition but based on our experience they are certainly one of the best around and worth every penny. Oh, and they're British.”
“Neville Johnson transformed my hallway with a fantastic oak and glass staircase. Everything went like a dream, from visit by designer to the finished installation”
“All of the workmen that we had any contact with, were very friendly, and professional in their care of our property, the 2 finished staircases we are very pleased with. No problem with the design process either.”
“Our Neville Johnson glass staircase is a major transformation to our house. From our first encounter with the salesman who listened to our requirements and guided us to the best solution to the expert fitter who did a fantastic job. I would have given 5 stars had the communication been better from when the deposit was paid. I had to chase for dates for installation when I could have earned interest in my account.
All in all a good job. You definitely get what you pay for. I would definitely recommend.”
“The only thing good about Neville Johnson was the designer who visited us in the first place. He produced exactly what we were looking for. Fitter arrived and in the course of conversation he told us his last job was pulling out student kitchens and how disgusting they were. Did make me wonder and I was right. He chipped the top corner of the top and marked the door. Whole thing was not square. After I complained a manager came and ordered up a whole lot of new parts and we started over. I emptied the unit and waited in all day for the appointment and he didnt show. I then had an appointment for a polisher following that. I phoned customer services and lady said she would get a supervisor to phone. She was very apologetic and almost immediately offered to wipe out the balance I was due which was £1000. I did think it was generous but she said I had not had the proper Neville Johnson experience. Polisher then phoned to say he was coming - they had failed to inform him. Eventually fitter completed the job followed by the polisher and I had the completed product - which was fine. Got an email the next day asking me for the £1000 I was due and I told them that their customer services had said that I had no further payment to make. Several days later I had an aggressive call from Joseph O'Loughlin asking for the balance and said that nobody but him had the authority to make discretionary gesture of goodwill and none of his staff would have done that. He first offered £250 and said if I didnt pay I would be put on the bad debtors list. In the course of conversation he increased this to £500 and then to £600. He followed this up with an email saying I would be on the bad debtors list if I did not pay within 5 days.
I have dealt with Sharps four times to have wardrobes fitted and they have been in and out in one day with no problems whatsoever. I thought I was getting the best of the best. Instead I get back workmanship, called a liar and threatened with the bad debtors list. Would I recommend Neville Johnson - not a chance!”
“Staircase is lovely BUT the "decorating" I was left to do was not what I assumed decorating meant! Had to call a DIY expert to resolve after Neville Johnson staff showed no interest in my complaint.”
“Over priced and poor quality. Does not match up to their statement of ‘luxury’. Oak posts arrived damaged and unvarnished and I was left with damaged skirting boards and a number of unnecessary gaps and holes. I then had to take time off work for the two days remedial work. The time allocated for the job was grossly underestimated. I would NOT recommend this company.”
“There is this particular designer Samuel who once I could not discuss arranging an appointment as I was quite busy at the time he called refused to call back; I chased him for weeks!when he eventually got back to me he was very arrogant and warned me the wardrobes cost a “6-figure sum” and if I really wanted to go ahead with the appointment;he is most likely unhappy with what he is doing and is definitely damaging the reputation of the company;I decided to go ahead with Sharps bedrooms who have always treated myself and my family with unrivalled professionalism and respect and provided me with first class services.
A colleague had asked me to give Neville Johnson a trial.What a massive disappointment and nightmare!”
