From the first contact I had with Neville Johnson(NJ) I was impressed with the professionalism encountered, this was further endorsed by visits from Mr. John Hammond and later by Mr. Mark Allen the surveyor. Mr.Allen’s report stated that I had to clear the area I needed replacing, this involved extra expense and delayed the installation for 3 weeks as I had to find a glazier and joiner. The refurbished staircase was installed 17weeks after my first contact with NJ which considering 2020 was not a normal year for having home improvements,I do thank all Involved I am delighted with the quality of the finished staircase and for this I give 5 stars, but I do feel that when you are purchasing a bespoke product that the firm involved who appear to employ a workforce with many levels of experience could complete the whole refurbishment without involving anyone else.