Next Reviews

3.6 Rating 1,272 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.6

Based on 1,272 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Next deliver? How long does Next take to deliver? Does Next deliver on time? How is accuracy and good condition of items delivered by Next?

Returns

How is Next returns process?

Customer Service

How can I contact Next? How quickly does Next resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Next.

Email:

info@next.co.uk

How do I contact Next?

Helpful Report

(1 month ago)

You can contact Next by Telephone, Email and Live Chat.

Helpful Report

(1 month ago)

73.68%

Industry Average

“ Glynn who delivers for Next is brilliant always on time lovely and pleasant. By far the best delivery service Next has ever had. ☆☆☆☆☆ ”

- Grove Avenue South Kirkby wf9 3ph

“ Excellent customer service . Lauren and Charlie ( Kingswood store ), patiently and professionally sorted out a difficult return and exchange for me .Many thanks . ”

- Anonymous

“ Very good shopping experience. Saman efficiently processed my returns and helped me find the bottoms to a a pyjama set I purchased. The sets had been mixed up being in the sale. Thanks for the customer service. ”

- Lynn Burns

Next Reviews

Customer Service - Good