Next Reviews

3.5 Rating 1,329 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,329 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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info@next.co.uk

How do I contact Next?

Helpful Report

(5 days ago)

You can contact Next by Telephone, Email and Live Chat.

Helpful Report

(5 days ago)

59.38%

Industry Average

“ Terrible customer service, terrible everything. ”

- Sam

“ Terrible delivery service, push back deliveries, saying should be delivered in a few days - I wanted Next day, no chance. ”

- S Thompson

“ Absolutely appalling service ! I’ve placed an order 12 days ago and was counting on it as it had items I was going to use at an important event . ”

- Anonymous

Next Reviews

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Customer Service - Average