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Nicholls Online Reviews

4.9 Rating 3,854 Reviews
97 %
of reviewers recommend Nicholls Online
4.9
Based on 3,854 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Nicholls Online Reviews
Visit Website

Phone:

01873 810571

Email:

nichollsonline@wmnicholls.co.uk

Location:

19 High Street
Crickhowell
NP8 1BD

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Nicholls Online 5 star review on 17th January 2024
PAULA EMERY
Nicholls Online 5 star review on 3rd January 2024
Anonymous
Nicholls Online 5 star review on 10th October 2023
Kevin Taylor
Nicholls Online 5 star review on 17th March 2023
Rhoda Bramley
Nicholls Online 5 star review on 16th January 2023
Valerie M Rothwell
Nicholls Online 5 star review on 16th December 2022
Anonymous
Nicholls Online 5 star review on 11th December 2022
Anonymous
26
Anonymous
Anonymous  // 01/01/2019
Always loved Nicholls from the first time it opened in Lion Street. But delivery took far to long. Nearly a week for first class delivery. Only had to order online because I am a disabled person.
Helpful Report
Posted 5 years ago
The print of the bag was not similar to that displayed
Helpful Report
Posted 5 years ago
Expected to receive a Daniel Wellington watch with its original case and box with gadgets to change the band of the watch but not the showbox that has no purpose.
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Posted 5 years ago
The order took awhile to come
Helpful Report
Posted 6 years ago
I ordered a dress from Nicholls recently. I am returning it as it does not suit me. Only 3 stars as I would expect the returns label and slip to be completed would be enclosed with the package. It is not. This has meant having to ring their customer service and wait for them to send me the label and returns slip. My printer is not working. This would have saved a lot of hassle.
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Posted 6 years ago
Good customer service. Package arrived in good time though it has to be returned.
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Posted 6 years ago
I ordered product, but I got a different one, the product code does not match the picture. It's not good. But costumer service working good.
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Posted 6 years ago
Purchased Ewe Moo online. Used 10% discount coupon. 👍 When he arrived ..... there was a reduced shop tag with £30 off original price and a electronic security tag attached !? In fairness, Nicholls refunded me the difference against the reduced tag.
Helpful Report
Posted 6 years ago
I bought blue swaroski earrings from Nicholls online. Unfortunately the hook was small and I have thick ear lobes so I had to return them. They promised that they will inspect it and refund the money. So far I have not heard from them since I returned the earrings. Instead they wanted me to write a review. What can I say customer service is good but so far not refunded the money which is £40.50.
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Posted 7 years ago
I had been unable to find the item I wanted in my size but found it on Nicholls on line.
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Posted 7 years ago
Very prompt delivery but the item ordered was a gift and the box it came in was in poor condition. Also it was £16 more than an identical item I had received but sadly was out of stock with the first merchant. Ok but paid more and damaged box.
Helpful Report
Posted 7 years ago
Item delivered next working day in store as promised. However no email confirmation regarding purchase received. Ladies in store we’re incredibly helpful!
Helpful Report
Posted 7 years ago
Bracelet packaging was crumpled when arrived. Wasn’t happy as this was part of a gift
Helpful Report
Posted 7 years ago
Unfortunately my parcel went missing, however, the prompt response from your team have organised another one for delivery tomorrow. Let's wait and see
Helpful Report
Posted 7 years ago
Delivery time excellent. Very disappointed it cost me £8.55 to return a lightweight down jacket. there could be a maximum charge for this weight of item if returned within 24 hrs which I did. Deters me from ordering again. Disappointing as your business is Mail order!
Helpful Report
Posted 8 years ago
I bought some lovely soft bamboo and cotton leggings, and they arrived on time. I was disappointed though that no-one thinks to mention the distance from crotch to waist as part of the size description. These have a very low waist, which I thought would not be a problem if I ordered a size 18 - even though I am normally a size 14-16. I ordered them large to use as pyjama bottoms, and they sit very low, well below my waist. I probably need to buy this sort of thing from a shop where I can see what I am getting.
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Posted 8 years ago
I have shopped in Nicholls for forty years, having spent quite a few quid in there over the years. The best thing about the online store is that one doesn't have to interact with the more pompous employees.
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Posted 8 years ago
The service is good, only down fall was when I tried to purchase my coat with the free scarf it wouldn't put it through and the scarf was still in stock. Ended up just having the coat as it was a birthday present so needed to order it that day
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Posted 8 years ago
As always Nicholls supplied an excellent product, but was let down by a mess up with delivering to wrong address which meant I was unable to give the items as a birthday present on time. Can't fault the Bears though.
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Posted 8 years ago
Sadly received wrong size but they gave me discount as didn't have the size in stock that I ordered.
Helpful Report
Posted 8 years ago
Nicholls Online is rated 4.9 based on 3,854 reviews