Nicholls Online Reviews

Name: Nicholls Online
Address: 19 High Street, Crickhowell
Rating: 4.87

4.9 Rating 3,854 Reviews

97 %

of reviewers recommend Nicholls Online

4.9

Based on 3,854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01873 810571

Email:

nichollsonline@wmnicholls.co.uk

Location:

19 High Street
Crickhowell
NP8 1BD

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Nicholls Online 5 star review on 17th January 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve given my feedback via email and it was to do with poor delivery. I have returned the items because it’s very creased- I don’t know whether the material creases quickly or whether it’s to do with the very very poor delivery and transit conditions. The shoes were also too big and a size 5 would have been better suited however I will stick to purchasing in store of directly via Holland cooper due to delivery issues. I only gave it 2 stars because the service was lovely when I called up and explained the issue. Once I returned my items I called just to let them know and they were sympathetic. It’s a shame the delivery lets you down!”

Helpful Report

Posted 1 year ago

“I’m a size 12 and bought a wellies my size which is too tight on my feet. I try it on dog walk but couldn’t bare the pain. If you’re buying wellies make sure to go a size up.”

Helpful Report

Posted 1 year ago

“Always found this store very good. Not at all happy with my daughters birthday gift. Box all damaged and l payed for gift wrap but had to wrap it myself as it was badly delivered.”

Helpful Report

Posted 1 year ago

“Not received my order as has been lost in the post but no replacement sent as yet no communication unforeseen for a few days after promising to get back to me”

Helpful Report

Posted 1 year ago

“Ordered some Holland & cooper slides. They arrived scuffed on the logo, they were clearly off the shop floor as packaging was also damaged and ripped as well as tags not attached. One shoe was loose in the box and crinkled where it had been tried on and bent. Emailed and the response received was “I’m very sorry to hear this”. Customer service very very shoddy.I feel as though they didn’t care. Website will not let me add pics.”

Helpful Report

Posted 2 years ago

“I ordered a Barbour coat in size 10 but when it arrived it was a size 12 and I’ve had to send it back.”

Helpful Report

Posted 2 years ago

“The online order was swift but I’m still awaiting my lovely Holland Cooper biker trousers over a week now😓 and need them for a party on Monday 5th so I popped into Crickhowell and Abergavenny to find out if I could get them through the shop but to no avail, must admit I’m a bit disappointed as I’m a regular customer and live local.”

Helpful Report

Posted 2 years ago

“Order not received yet”

Helpful Report

Posted 2 years ago

“One of my items was perfect. The other was not what I ordered. I was told that it was “listed wrongly” when I rang to query. I don’t feel I should need to return an item I didn’t order for a refund -due to it being incorrect from your end. I asked your staff to make sure this ‘wrong listing’ was corrected so that it didn’t happen to anyone else.”

Helpful Report

Posted 4 years ago

“Initially I was quite disappointed with not having the option of paying for a quicker delivery option as the gift I was buying was for a particularly important anniversary (which I explained in my emails) However due to the current circumstances it was understandable so I ordered anyway and knew the gift would be a little late. When it arrived it was the wrong bracelet, not only the wrong item but also cheaper than what I had paid which was very disappointing. I emailed and left a voicemail, and after calling a few times further I managed to speak to someone who I really don’t feel had great customer service skills, as when I was disappointed to hear it could take a week to receive a replacement I was then just told it was fine to go buy the item at another place I had found. I would have done this however I would have then had to wait until I could return the incorrect item before I could get my refund, as well as paying for the item elsewhere. I decided to wait for the replacement which did arrive very quickly and I was very appreciative of this and emailled my thanks. However I still have to inconvenience of having to return the wrong bracelet, when I’d rather avoid having to visit a post office at the moment, so I will have to return when able, within the extended returns period.”

Helpful Report

Posted 4 years ago

“Ordering went well and delivery was fine but the incorrect product arrived, chose not to return this item as it was very similar to the one ordered and didn’t want the hassle of returning. When something is ordered you should at least expect to get the correct item, not a good advert for Nichols online”

Helpful Report

Posted 5 years ago

“Ordered coat in XL and was sent XXL. When I spoke to customer services I was told they don’t stock XXL so they couldn’t have sent me that one. When I assured them they had, I was asked if was much too big for me and implied I should keep it. Won’t be using again!”

Helpful Report

Posted 5 years ago

“Purchased a joma bracelet at £17.99 with free delivery. When item arrived it had a price sticker if £15.99 so obviously there was no free delivery as it had just been added to the standard selling price. Surely misrepresentation”

Helpful Report

Posted 5 years ago

“Bought some Barbour boots. Not the same colour as the photos online. Much more tan than brown. Also, lots of marks and scratches on the boots. However, delivery was quick and returning was simple.”

Helpful Report

Posted 5 years ago

“Whilst the dispatch was quick, unfortunately, Nicholls Online is not so fast to reply to an email sent to them on 17/5/19 querying the guarantee on a Radley watch. I'm still awaiting a response and therefore the star rating is poor.”

Helpful Report

Posted 5 years ago

“Ordered an Olivia burton watch for over £90 and paid extra for gift wrap. Item arrived in a plastic bag and a Nichols bag within that. The plastic bag clearly provided very little protection during transit and the bag is very bashed and damaged. Disappointed as I now have to rewrap the watch”

Helpful Report

Posted 5 years ago

“Store is great ,i frequently visit both Crickhowell and Abergavenny. I usually go to your restaurant, food is good and presented nicely. However the service is very slow. Twice in recent weeks i have had to chase up my order,1st time i had to wait 40 mins for breskfast items. Yesterday 4th May i was with my mam,we ordered coffees, cake and a chicken wrap.30 mins later i had to ask a member of staff where my food was, only to be told that there was a problem with the system and my order didnt go through. I couldn't wait any longer so left and paid for the coffee and cake. I told our server this wasnt the 1st time this had happened and i was advised if i wasnt happy to try some where else. Not the type of customer service i expected.”

Helpful Report

Posted 5 years ago

“Your store is great Your cafes food is good and the staff are friendly But the service i.e. getting served and getting the food once you have ordered is extremely slow I generally have to go to a member of staff to ask them how long the order will be On average it’s between 20 - 30 mins even when you are not busy”

Helpful Report

Posted 6 years ago

“I ordered a tube of hand cream on the 15th and paid £4.99p for 24 hour delivery. Item finally arrived on the 24th. Not very good but they did refund the £4.99p”

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Posted 6 years ago

“my Experience the description of the boots I purchased ended up being totally different. I ordered dark brown boots and ended up with tan ones. Obviously sent them back”

Helpful Report

Posted 6 years ago

Nicholls Online is rated 4.9 based on 3,854 reviews