“Please do not buy anything from this awful company. I have never been dealt with so bad from any other company, Avoid at all costs.
I gave them the benefit of my doubts after dealing with them before and experiencing problems and having to cancel my order.
I put in a order for a TV on July 1st and financed it through pay4later. I had confirmation that my order was successful and that pay4later had instructed Nigel O'Hara to release my goods. After a few days I contacted Nigel O'Hara about my order as it wasn't showing on my account. They told me that they had not received any instructions for the finance company. They promised to following this up and then decided not to respond to any of my inquiries. After a week of frustration with this awful company I decided to contact pay4later who responded excellently. They contacted Nigel O'Hara and e-mailed me straight away to say that someone would contact me from Nigel O'Hara. A few minutes later I had an e-mail to say that the retailer had cancelled my credit agreement. I e-mailed pay4less who were very apologetic and said there was nothing they could do.
So please before you press buy or enter into any agreement with this awful company. Look elsewhere. It may be more expensive. But it will be a lot less painful. How this company can trade like they do is beyond me.
STAY AWAY.. THEY ARE A AWFUL COMPANY!!!!”
“Decided to buy myself a watch for my birthday- just as a little treat.
Managed to get one that would normally be waaayyy beyond my budget and it arrived today. I'm happy.”
“I've never written a review on an online company before, probably because most of them do a reasonable job, but when you come across one as bad as N O'H it is very obvious. I ordered a television a month ago having read a number of reviews it seemed worth taking the risk. The original estimate of delivery was within 2 weeks. Since then they have contacted me to say that they cannot get my original order and would I change it to something else, which I agreed to, but then nothing in response to my 5 queries as to when I might expect to see the replacement product, save one note saying that it was a weekend and that they couldn't contact their supplier but would do so immediately and update me - that was 5 days ago and nothing - I've now asked for a refund and guess what - no response.”
“Having read the reviews on here, I was slightly skeptical of ordering from here. However, there were 3 handbags I liked at amazing prices, which were 4 times the price everywhere else. So, I decided to go for it and very glad I did.
It arrived very quickly. I ordered on Sunday evening and it came on Wednesday morning. It was very well packaged and the bags were brand new and of exceptional quality.
I still can't believe the price I got all 3 bags for. Basically, if an item is showing up as in stock on the website, do not hesitate. The service is great and you will get all your items.”
“Is a bit limited in terms of what is in-stock but what they do have in stock is a phenomenal price. I have a collection myself and may actually by a few and put them on Ebay.”
“Almost 300 quid cheaper than most other places. A bit of a wait but I couldn't have afforded it if I had of went somewhere else. Item ordered GEFORCE GTX 980 from EVGA.”
“Do not use this company if you have any sense!! I purchased a laptop for £1100 from them using their 0% finance option, paying a large deposit of £330. I heard nothing from them for 5 days following signing the credit agreement. Worryingly I tried to contact them and it got worse. You cant call them or email them directly, the only form of communication you can have is via their website. They told me they had priced the product wrong and unfortunately they could not dispatch the item unless I paid them an extra £187 - which of course I refused and asked to lodge a formal complaint. Then nothing, they stopped contacting me.
They credit searched me and I have signed a credit agreement, which will affect me applying for further credit. Their customer service is non existent and they made no effort what so ever to contact me and tell me they aren't sending me the laptop.
As it stands currently, I have a finance agreement for a product they havent supplied to me and they have avoided all my requests to speak to management.
I fear they are advertising products at low prices to entice customers, only to up the price once purchased. This is false advertising.
Be very very wary of this company!!!”
“This company is abysmal and the customer service may as well be non existent for what use they are. I ordered a product that was showing as in stock on 8th May. After numerous emails and raising a support ticket, i still haven't received my refund over two months later. I was promised that the item i ordered would be coming in stock and left hanging for four weeks before i was told that they wouldn't be getting it in stock after all. Then the refund fiasco ensued. I was told that their transaction provider had changed, after i waited over a week for my refund to show and i would have to await a call from their finance team to take my details before it could be handed to their finance team. Every step of the way i have been left waiting days upon days and have always had to chase up my refund with them. I am now in the process of taking steps to take my claim further with them.
Beware of this company, you are not guaranteed anything from them and should there be any problems with your order, don't hold your breath in the hope you will get anywhere with the customer service team. Truly awful service, they need closing down.”
“I received a set of Denby Cups where the paint wasnt up to scratch (it was scratched). Contacted the customer service team who advised me to keep the set I had and sent out a replacement set.
Now I have twice as many as I paid for. Success!”
“Had nothing but false promises from this company. Luckily I had payed with PayPal so I just escalated it with them. Spooky thing I had my money back in no time at all. Word to the wise. Do not use this company there is a reason they are so cheap its. Stick with a reputable company ok you may pay more but you do get your goods. Also use PayPal reporting system and it does work. DO NOT USE THIS COMPANY IF YOU WANT YOUR GOODS THIS CENTURY.”
“They cancelled my order after I had to chase them about it. They said it would take 14 days to get the refund processed and I've still not received it yet.
Unless you want to spend your time contacting trading standards then I would not recommend using them.”
“Wow! All this negative feed back. I was searching for a particular Citizen watch which was nearley £400 on a lot of sites and other sites would match any price i found, but hard to get them to beat a good price.
I bought the same watch fron Nigel O'hara's for...£269.00, plus a little silver broach as a free gift. Didn't even notice that on the website. My mother was so delighted with it, looked like £30 worth easy. And i recieved it ever so quick. So don't understand a lot of the complaints.
And no i don't work for the man, not a relative, no connection what so ever, other than a customer.
Thanks Mr. O'hara i will shop with you again soon.”
“Item not delivered after two weeks, no costumer service phone number provided, all email communication ignored (despite the website bragging about 1h30 response times). Avoid.”
“I agree with all posts, avoid this company, use them at your peril, I ordered a PC bit on 27th May 2015 I'm still waiting, asked for refund on 20th June 2015, now they are ignoring me completely, and they don't have a phone no' that you can call to speak to anyone, total rip-off merchants, they should be stopped from trading on-line
Seaside Sam 24/06/15.”
“Avoid this company at all costs! Worst company I have ever had the misfortune of dealing with.. Ordered several computer components; only one of which arrived. Ended up cancelling the other items as they were taking so long and requested a refund.. Sometime later received an e-mail advising the money would be in my account within the next 48 hours; it's now over a week later and still no sign of my refund! Have tried requests on the status of the refund on their 'Live Support System' but they now seem to be ignoring me.. Extremely frustrating experience, terrible customer service, the company is a complete sham and I am suprised they are even allowed to operate after reading some of the many negative reviews, what a joke!”
“I wish I had read the reviews on here prior. Delivery times are not realistic. They take your money and then don't respond to your request. A month after the quoted maximum delivery time and i've received no goods, no response from the "live" support, yet they have my money.”
“Terrible customer service and rogue traders. Placed my order 3 weeks ago. Status still says "dropshipped". Wrote to ask for update three different times, no response. There is no way you can speak to them on the phone as they deliberately make this impossible referring you instead to their "live" chat on their website which isnt "live" at all as nobody is there to chat with you. I have read many complaints from their customers on twitter https://twitter.com/search?q=%40nigeloharacom&src=typd and they dont bother to respond to them or issue them with their refund. I am relieved I used a credit card to pay for my order so I will definitely get my refund back. Never again!”
“The very worst internet company there is. Don't be conned by cheap prices. I can get no response from their customer services department to a failure to delivery my order placed over a month ago. They ignore my requests to update me or refund me. There is no phone number you can ring to speak to anyone. Stupidly I didn't order on Paypal or a credit card and am left nearly £400 out of pocket. Be very very careful indeed and my advice is to avoid at all costs. I think my only option will be to resort to legal action to recover my money and this is complicated as the company is in Ireland.”
