“They advertised an item they didn't have in stock. After two weeks, they sent an email saying they were working with the suppliers to get it. It still hadn't arrived after four weeks. I asked for a refund and they have taken over ten days - I haven't had it yet.”
“Don't use them - it's a fraud!!
Will be seeking legal advice to recover my money for goods that never arrived - avoid at all costs unless you want to throw money down the drain.”
“Ordered supposedly in stock cuff links. Didn't arrive, apparently they were non stock and being sourced. Eventually cancelled the order, took 2 weeks for a refund which I have eventually received. Would never order from this company again. Amazing that the refund took so long to go back into my account when the initial payment was taken within 24 hours!”
“Ordered a Tv from these people BEFORE i read the reviews, 7 days after later no sign of any order being placed I requested some info 4 times on what was wrong , they don't reply to the "ticket" nor do they answer the phone number Luckily ? i used a buy now pay later so I only have to get my deposit back not £800 ! so ordered cancelled
Please DO NOT USE COMPANY if you do well I hope you get a better outcome than me”
“Ordered a Minky Iron board online on 26th July 2015
No order number or confirmation email received
No communication until 1st of August 2015
Raised a ticket in their "live system". No tele customer support.
Ticket response from staff (Barry) promised followup and communication.
No order number or confirmation email yet on 5th of August
Raised a ticket to cancel the order - prompt response on cancellation - as if waiting to cancel the order with the intention to no fulfill the order.
Poor service and communication
Do not bother ordering from them and wasting your time”
“1st order: Didn't turn up, then sent and email saying they no longer had item in stock, after many weeks of discussion with their customer services department was told I would receive a £20 discount and refund for the inconvenience. I was then sent a £10 discount code!! Then complained and was eventually sent a £20 discount code, I then tried to use said discount code to be told I would to spend over a certain amount (much more than my original order). Quite p****ed off by this point but decided that nothing was worth this much hassle, so gave up pretty happy I had come off fairly unscathed.
2nd order: I have no idea why I thought it would be a good idea!!? Long story short, item out of stock again, offered a replacement at a higher price, ended up costing more than other online stores, but couldn't be bothered with waiting for a refund etc, took replacement and turned up many days later. I had no problems with the item.
I would not normally bother writing reviews but I thought this would save others many hours of wasted time. Don't waste your time.... this company must have a policy of taking orders on anything and everything in the hope they can get it somewhere for less than the price they advertise. When they can't find it from any supplier for less than the ridiculous price they have it on their site they just make up an excuse about stock management issues.
Terrible company.... they should be stopped until they sort things out.”
“Ordered a Computer Monitor on 1 July 2015 from Nigel Ohara
Received email on 10 July 2015 telling me of pricing error and needed to pay another £48 to complete order or have a refund, chose refund because it worked out cheaper elsewhere.
Now 4 August 2015 and still no refund.
Why this company is still trading is a mystery to me.Please avoid them.”
“Ordered Samsung 65 inch tv June 6th 2015 still not here 3rd August 2015 that's nearly 2 months of fob off emails. Cancelled order and got no explanation why my tv never came or apology.
Shocking way to do business and it really wasn't worth the alleged savings on there products as they don't arrive and getting your money back is not easy either.
Buyers beware! nigel o hara are poor!
Stick with UK known shops like curry's or John Lewis.”
“I recently tried to buy a laptop from Nigel O'Hara but received an email a week after paying to inform me that it was out of stock. As I was expecting to receive the item the next day I was unhappy with the amount of time they had taken to notify me but accepted this unfortunate but blameless occurence (although the exact same laptop is still advertised on the website as being in stock!)
I contacted customer services about a refund and was told that it would be coming. After a few days I contacted customer services again and was told that this may take up to 14 days to process. I also received a formulaic e-mail regarding returns and the need to include all documentation. (Despite the fact that they had cancelled my order and there was no laptop to return!)
15 days after being told that it MAY take UPTO 14 days to process a refund, I am still out of pocket by around £700 and therefore unable to buy another laptop until I receive my refund.
For this reason I give 1 star but for the unappologetic way they have made me feel fobbed off and sent me messages which have absolutely no baring on my case, I would have given 0 starts if it were possible.”
“Ordered a Gund Bear for my niece last week and it arrived today- just in time for her birthday tomorrow.
The bear looks well and the service itself was actually much better than I was expecting considering some of the negative comments. I think they're worth the risk if you buy an in-stock item. Which items were in-stock was also made quite clear in my opinion.”
“I always believe in "if it's too good to be true....". Right away I was suspicious - the price was just 35% of the normal retail price - or 65% discount. After I'd ordered, I received an email telling me the item had been dispatched but there were no tracking details as it was being sent by Royal Mail. Convenient. The login they gave me was invalid. I did 'forgot my password' and received a completely different type of password - random generated rather than recognisable words as the first had been. My suspicions deepened and I felt glad I'd paid by Paypal. THEN I read the reviews... and immediately felt foolish and looked on Paypal how to get a refund.
I was completely ready to start a battle and cursed myself for being gullible... and this morning at 9am, just 4 days after placing my order, the postman was outside with a cheery smile - and - my parcel! Even after opening it I inspected it cautiously, expecting it to be missing parts, faulty or second hand.. But no! Tonight my new electric mattress cover is heating the bed beautifully!
To those reviewers with bad experiences who wonder if this company is crooked or just disorganised, I'd say definitely the latter. My goods - at the most shockingly low price - arrived quickly, following two emails from them to keep me updated. I couldn't log in and my goods weren't tracked, but they were genuine, and they arrived, and I have the most unbelievable bargain. Admittedly, it's only an electric blanket, not a watch or jewellery, but it arrived, and on that basis, I can't complain one bit about them.”
“Ordered some plug sockets that took while for delivery. If I was to review the service solely, I would give three stars if I am honest but their range of products wins it for them. The plug sockets they supplied me with also have USB ports in them for charging smart devices which is brilliant.
The website needs a bit of work- some pages look like everything has been thrown on their at once and their PayPal compatibility is not top notch, it actually makes it difficult to track your order.”
“AVOID THEM. They cancelled my order saying the price was an error. Then it took 2 weeks to get my cash back (only with the help of paypal) by which time the Amazon price had increased. Very bad service and broken promises.”
“Bought a item on the 4th, not emails until I chased up and received a email on the 16th stating there was a 'error' and that i could pay more or get a refund. So either they only found out about the 'error' at the EXACT same time i emailed them, which would be a strange coincidence.... or even more likely they were sitting on my money earning interest.
Once i asked for a refund it still did not arrive by the 28th, but then within a hour of me going through Paypal dispute claim the money was posted back to Paypal.
So there you have it, there is only 2 possibilities
1) They found their problems the EXACT time i sent them a message
or
2) They never intended to pay me back and simply just enjoyed sitting on my money waiting for people to chase them.
Either way i would not trust this company”
“Waste of time
Ordered a perfume for £102 in the beginning of June, with the estimated delivery being somewhere in the 20s. After not receiving it and enquiring a few times about, what was going on, was answered a silly bunch of nonsense each time. My questions have never been answered directly. it seemed, they had never even contacted the supplier to find out, what was causing the delay. All I was told was to wait, and then to wait some more. After five weeks of waiting I requested a refund. It's been 16 days now, and no refund has gone through. Thinking about opening a case with PayPal now to get my money back. Very unreliable and untrustworthy company, will never order again.”
“I ordered a gtx970 from nigel only to find that by week 2 I got a email saying it hadn't arrived yet. Then I read some reviews and got worried. Luckily I got my refund very speedily after I contacted PayPal. Next day actually. I think just looking at reviews here its more than evident that something isn't quite right with this company be it dodgy or just plain disorganised I really cant say. Some people have success but there's too many people with the same old stories, do yourself a favor don't just look at the overall star count just have a quick read at the first 3 negative reviews, I guarantee they'll ring familiar. Order item-don't get item-wait -ask for refund wait ask for refund-wait. Luckly I just by past that by contacting paypal. What I read a large portion of buyers go through with this company I wasn't gona do and got some quick action from just a paypal escalation.. Be weary about the great deals they seem to offer cause you could be waiting a very long time. I don't know what sort of company they are but selling products they don't have seems to be the big issue here. I honestly don't see how they got a 4 star rating under reviews with all the negative and similar feedback I'm seeing.
It really is about time this company was investigated.”
“Abysmal company, avoid like the plague
Ordered a monitor from this company, really wish I hadn't.
Before ordering I checked the online reviews and they seemed legit and they took PayPal (though only after I brought it to the attention of their Customer Service team that the option to pay via PayPal was missing from their site).
I ordered the monitor on the 1st of July. On the 5th I queried the status of the order as it was 'Dropshipped', a status that wasn't listed on their site. If I hadn't noticed this, who knows how long I would've waited before they would've contacted me.
They initially claimed the monitor had been discontinued, however they had re-listed it on their site using the part number instead of the model number, at a price more than 50% higher than I had paid.
When I queried the fact that the monitor clearly wasn't discontinued and that they had simply put it on their site under a different name, I was told that it was due to an issue with their supplier but they would chase the matter up for me the next day the supplier was open.
Many days later, I had to prompt them to find out what was happening to eventually be told that 'the best price they could offer' was 25% higher than I had paid.
I'm now awaiting a refund, a process that is taking far longer than is acceptable - they were able to receive my money instantly via PayPal but cannot refund it for 5-7 working days.
TL;DR - liars, cheats, swindlers - can't trust the prices they advertise - DO NOT BUY FROM”
