“I ordered a pair of shoes with Nike.com and the experience has been really 'meh'.
1. The order tracking was unreliable: information on the order page was not updated, the email notification "order shipped"
𝐍𝐈𝐊𝐄 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 +𝟏 𝟖𝐎𝟓 𝟒𝟏𝟎 𝟓𝟎𝟒𝟎
𝐍𝐈𝐊𝐄 𝐩𝐡𝐨𝐧𝐞 𝐧𝐮𝐦𝐛𝐞𝐫 +𝟏 𝟖𝐎𝟓 𝟒𝟏𝐎 𝟓𝐎𝟒𝟎
𝐍𝐈𝐊𝐄 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 +𝟏 𝟖𝐎𝟓 𝟒𝟏𝟎 𝟓𝟎𝟒𝟎
𝐍𝐈𝐊𝐄 𝐩𝐡𝐨𝐧𝐞 𝐧𝐮𝐦𝐛𝐞𝐫 +𝟏 𝟖𝐎𝟓 𝟒𝟏𝐎 𝟓𝐎𝟒𝟎
was sent after the order was delivered, and I did not receive "delivered order" notification in time to ensure I could pick up the package so it wouldn't be stolen.
2. The support team was not able to provide more details on the order than the non-fuctional order page; I would not blame this on a support specialist as I think they might not have the needed information. However, overall it was a disappointing experience.
3. Support chat is bugged: I was in the middle of the chat with a customer support specialist; they told me something like "please wait a minute, I'll get back to you" and the chat was closed due to me being inactive.
4. Shipping is very slow - I was expected much speedier delive”
“I ordered a pair of shoes with Nike.com and the experience has been really 'meh'.
1. The order tracking was unreliable: information on the order page was not updated, the email notification "order shipped" was sent after the order was delivered, and I did not receive "delivered order" notification in time to ensure I could pick up the package so it wouldn't be stolen.
2. The support team was not able to provide more details on the order than the non-fuctional order page; I would not blame this on a support specialist as I think they might not have the needed information. However, overall it was a disappointing experience.
3. Support chat is bugged: I was in the middle of the chat with a customer support specialist; they told me something like "please wait a minute, I'll get back to you" and the chat was closed due to me being inactive.
4. Shipping is very slow - I was expected much speedier delivery from Nike; in the future, I'd prefer to order from a reseller instead or choose another brand.”
“I ordered three pairs of expensive trainers for my relatives birthdays. After waiting almost 2 weeks for the delivery, and making numerous telephone calls, Nike cancelled my order. I complained to customer service who apologised and offered me an extra 10% discount, however when I came to order they would not fulfil their promise and accused me of cancelling the original order… 😳 the audacity beggars belief 😤 I feel so let down”
“Il servizio clienti non è secondo a nessuno! Cercare di ottenere qualcosa che sembri giusto a volte è difficile. La dedizione del negozio ci ha permesso di ottenere un prodotto che siamo molto felici di indossare.”
“La meilleure sélection, le meilleur service et la meilleure qualité qui soient. J'achète mes vêtements brodés ici depuis de nombreuses années et je vais continuer. Je pense que la qualité, la sélection et le service sont bien supérieurs à la moyenne. Vos prix sont tout à fait raisonnables pour la qualité du produit. Merci !”
“Bra service och snabb leverans. Jag lade till beställningen 3x och denna butik var mycket enkel och trevlig att arbeta med. Alla beställningar kom in mycket snabbt. Bra service.”
“Facile à commander ! L'une des meilleures entreprises avec lesquelles traiter ! Ils ont de grandes sélections et ont certaines des personnes les plus amicales au téléphone.”
“C'est un plaisir de travailler et de commander avec cette entreprise ! Je commande ici depuis plus d'un an. Je n'ai jamais eu de problème avec eux et j'adore leur service clientèle ! Il suffit de les appeler si vous avez des problèmes et ils trouveront une solution. C'est un vrai service client !”
“Honestly I was very sceptical and with the bad reviews I took a chance and I'm not disappointed at all very happy with the purchase I made I ordered it on a Saturday and it took them 5 business days to deliver so I'm very satisfied the product itself looks as amazing as the Pic looks”
“Wir würden dieses Unternehmen sehr empfehlen. Wir haben in der Vergangenheit schon viele Male bei diesem Unternehmen gekauft. Die Qualität der Produkte ist großartig und die Beständigkeit des Kundendienstes ist fantastisch. Wir planen, in Zukunft noch viele weitere Geschäfte zu machen.”
“Wunderbarer Service mit angenehmen Managern. Ich war sehr zufrieden mit der Einstellung des Kunden und schnelle Lieferung meiner Bestellung. Ich danke Ihnen! Ich werde dieses Geschäft empfehlen.”
“Helt sikkert et af de bedste fællesskaber derude! Alle er altid villige til at hjælpe, alle gør altid deres bedste for at hjælpe hinanden med at vokse, og der er ikke noget som et dårligt spørgsmål, selv om svaret er lige foran dig.”
