Nolae Reviews

Name: Nolae
Address: Lise-Meitner-Stra, Berlin
Rating: 4.74

4.7 Rating 1,558 Reviews

94 %

of reviewers recommend Nolae

4.7

Based on 1,558 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

About Nolae:

Nolae is Europe´s #1, with the mission to make K-Pop products easily accessible for European fans. We offer a huge range of products including albums, lightsticks, season's greetings, plushies and many more.

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Nolae 5 star review on 24th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Im happy with the availability of product but the pricing sometimes gets a little outrageous even if i’m willing to pay it. I’ve tried reaching customer service a few times and never got a response and the tracking/order overview is annoying at best. I’ve been satisfied with my orders most of the times but besides that the app is hard or annoying to use. Even with this order its not possible for me to see where it supposedly arrived or didn’t (?) arrive. It’s slightly frustrating especially since i’ve spent a lot of money on this site and even lost my voucher for 50€, bought with points, because i never got a response from customer service.”

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Posted 5 months ago

“Good app, shipping is very slow though”

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Posted 5 months ago

“My order arrived in perfect condition, but it took more than 2 months to arrive and it wasn't very nice to me. I hope you will improve this fact. Thank you.”

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Posted 5 months ago

“Im allgemeinen bin ich mit den Produkten zufrieden. Aber leider dauert der Versand oft zu lang und Nolae ist verhältnismäßig zu anderen KPop Merch Seiten recht teuer. Und das wirklich deutlich teuer. Ich wollte zum Beispiel ein Aniteez Plushie bestellen. Bei Nolae hat er 70€ gekostet. Auf einer anderen KPop Seite hab ich ihn dann für 51€ bestellt. Da die Preise wiegesagt nicht um 2-3 Euro abweichen sondern oft um 10-15€ werde ich in Zukunft weniger oder garnicht mehr bei Nolae bestellen.”

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Posted 5 months ago

“Checking out is easy , shipping takes a little while but its alright , albums and cds well protected in the box”

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Posted 5 months ago

“the album came dented but otherwise all good.”

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Posted 6 months ago

Hi~ Thank you for your honest review. We are really sorry for the damage of your album. :( You are welcome to contact us at info@nolae.de. Maybe we can find a solution together. :) Best Regards, Nolae

Posted 6 months ago

“They took a long time to ship and I haven't even received updates on where the order is.”

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Posted 6 months ago

Hi~ Thank you for your honest feedback. We are really sorry for the disappointing experience. Due to current customs issues, we have unforeseen slight delays. We did our best to ship out your order immediately after finally receiving the products of your order, but we understand that the experience was far from perfect. We always strive to improve our service and appreciate your honest review. If you ever give us another chance, we hope to convince you next time! If you still have any problems or questions, please contact us at info@nolae.de. Best regards, Noale

Posted 6 months ago

“I was pretty happy with nolae until the loyalty scheme changed. I didn’t hear anything about this until it changed. Thankfully I was still able to convert my points to an €80 voucher but I was saving up for the €120 voucher and I was quite close to that so the rest of my points were wasted. The prices are also way higher than if I order from Korean sites and pay their shipping and customs fees. I understand you have to make a profit but it seems excessively high compared to other sites which puts me off. Shipping also takes quite a long time. My stray kids albums took 2 months to arrive which is a pretty long time compared to other sites (even within the EU). I will probably not shop as much with nolae in the future for those reasons.”

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Posted 6 months ago

Hi~ Thank you for your honest review. We are really sorry that you are not satisfied. We sent out a round mail in time, informing all our customers before the change. Of course, we understand the opinion that it wasn't enough time. We will take the feedback to heart and improve our communication with our customers in the future. We tried our best to improve our reward system that will give our loyal customers a better reward experience. Despite the change, we think that our current reward system Nolae Coin is the perfect solution. If you ever give us another chance, we hope to convince you with our new reward system. :) If you have any questions or problems, please contact our customer support at info@nolae.de. Best regards, Nolae

Posted 6 months ago

“The service of Nolae was itself good, great packaging and communication, however the delivery company did not give any update or estimated delivery times and they could not be reached either to check”

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Posted 6 months ago

Hey~ Thank you for your review. We are glad that you were able to receive your order even though the delivery service seems to have caused some difficulties. We apologize on behalf of the delivery service. Your Nolae-Team

Posted 5 months ago

“I like all the items very much but sadly it takes very long to recieve. I ordered somethng and got it 3 months later”

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Posted 8 months ago

Hey~ Thank you for your review! We apologize that the delivery period did not meet your expectations and was at a later period. As you have ordered a restock item, the delivery period happens at a later time, which is listed in the product's description. Best regards, Your Nolae-Team

Posted 8 months ago

“I have bought here before. The first time it was horrible. The order was lost and i waited a los of time. After that i bought more times and everything was perfect. But i have made another order (inorder on 15 of november) in preorder and there has been more than 2 months and im still waiting to you to sendnit. It was supposed to be a christmas gift, but i think it will be arrives in march…”

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Posted 11 months ago

Hi!~ Thank you for your honest review and we apologize for the longer wait. Unfortunately, processing and shipping Stray Kids pre-orders take longer than other items since the demand is especially high. That is the reason why we always advice a much later shipping time in our product description despite the release date. We will try to improve our service for the future. Best regards Nolae Team

Posted 10 months ago

“I got a very comfortable conversation but unfortunately when I received my order today, I found only 3 items on 4 in total. I hope you can answer me as soon as possible. Thank you.”

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Posted 1 year ago

Hey~ Thank you for your review. We sincerely apologize for this issue! Please email us at info@nolae.de with your order number and an unboxing video. We will for sure find a suiting solution and compensate you accordingly.

Posted 10 months ago

“The products are all really good and love eveuthing abt the shop except the prices... 35 for a album wich normally is 30 and then 8 euros shipping along with it”

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Posted 1 year ago

Hi!~ Thank you for your honest review and we are sorry that you were not satisfied with our prices. There are many factors involving the final price of the product such as warehouse,electricity,labor,export etc. We will try our best to offer you the best prices. Best regards Nolae Team

Posted 10 months ago

“Nothing special about it, I could just purchase my albums wherever and there would be no difference. I hoped that at least some gift photocards or anything else would come with the purchase.. but nothing was special. Quite sad tbh”

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Posted 1 year ago

Hi!~ Thank you for your honest review and we are sorry that you were not satisfied with our service. Usually, you will receive some stickers and depending on the value of your order, we will add freebies. Best regards Nolae Team

Posted 10 months ago

“Long wait”

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Posted 1 year ago

Hi!~ Thank you for your honest review and we apologize for the longer wait. We will try to improve our service for the future. Best regards Nolae Team

Posted 10 months ago

“Super good products! They're also really kind but the order takes ages to arrive- like my poor skz album 😭.”

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Posted 1 year ago

Hi!~ Thank you for your honest review. Unfortunately, Stray Kids pre-orders take longer than others since the demand is especially high. This is the reason why we always announce a much later shipping date despite the release. We will try to improve our service for the future. Best regards Nolae Team

Posted 10 months ago

“Didn't let me choose the pod that I paid for”

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Posted 1 year ago

Hi!~ Thank you for your honest review. For some albums, we have no direct control over which versions are sent to us. If you are not able to choose a specific version, that's why. You can leave a message in the notes field of your order indicating which version you would like, and we will do our best to accommodate your request. If you would like only a specific version and would prefer to receive a refund of your order if we are unable to fulfill your request, please indicate this in the note. Please keep in mind that processing your order may take a little longer as we try to fulfill your wish Best regards Nolae Team

Posted 10 months ago

Nolae is rated 4.7 based on 1,558 reviews