Nolae Reviews

Name: Nolae
Address: Lise-Meitner-Stra, Berlin
Rating: 4.74

4.7 Rating 1,558 Reviews

94 %

of reviewers recommend Nolae

4.7

Based on 1,558 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

About Nolae:

Nolae is Europe´s #1, with the mission to make K-Pop products easily accessible for European fans. We offer a huge range of products including albums, lightsticks, season's greetings, plushies and many more.

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Nolae 5 star review on 24th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I preordered the album in october and it came out in november. But received it only in december.”

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Posted 2 weeks ago

“My album had arrived but the poster didn’t contain 🙁 So disappointing Now haven’t the poster as you can see at the pictures”

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Posted 2 weeks ago

“Still dont have my package after over a month, while i got the delivery mail a month ago”

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Posted 2 weeks ago

“Ho ricevuto il pacco dopo più di 6 mesi di attesa. Per questo ho dato una valutazione bassa. Da poco mi e’ stato annullato un altro ordine che attendevo da mesi, difficile ora da trovare senza preorder.”

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Posted 1 month ago

“Normally I’m super satisfied but this time I was dissapointed. I carefully chose 3 albums with POB’s and wished for Bangchan but did not receive 1 of him. Plus I ordered 4 random Karma Accordion versions and naively thought they would be mixed. Ended up getting 4 with I.N with the exact same photocards in. So this time I was not as satisfied as I normally am with Nolae.”

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Posted 2 months ago

“Ich kann leider nur 2 Sterne geben, weil ich finde es nicht gut dass Alben verkauft werden die garnicht auf Lager sind obwohl es klar steht das die auf Lager sind.. einen dann 3 Wochen warten lassen ist hart. Man hätte vorher anmerken sollen das der Laden noch auf Lieferungen wartet! hätte ich das gewusst hätte ich nichts bestellt!!! Sehr schade das Ware verkauft wird, die nicht auf Lager sind. Die 2 Sterne sind für die Mitarbeiterin die meine Bestellung storniert hat und sehr freundlich war”

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Posted 3 months ago

“There were problems with our order and the communication about it was very poor. I was the one who had to email both times to get a little heads up about what was going on. We placed the order on May 1st and received it August 27th. We were also promised freebies but they were very disappointing, seeing as to how long we’ve waited for the package. Lastly, the package came in with all 4 corners opened so it had to go through a lot while being shipped.”

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Posted 4 months ago

“I'm happy with my purchase which I just received. But I cancelled the other order ... but I still have not received any information about the cancellation??”

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Posted 5 months ago

“all 3 of my purchases took ages to arrive, but without asking the support I wouldn't have gotten any information on why that is. It's not the first time that pre order items need more than a month after release to be packed and I just don't think I'll be pre-ordering on your site anymore. Also one of my albums had minor damage, whether that was from the delivery or before that I cannot tell”

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Posted 5 months ago

Hi~ Thank you for your honest review. We are really sorry that you were not satisfied with our service. We will keep doing our best to improve our service. Please keep in mind that the release date is not the shipping date. We stated on the product page that the estimated delivery time is mid-July/ end of July. We shipped your order on the 14th of July, which is within the time frame stated in the product description. If you still have any questions, please contact our customer support at info@nolae.de. Best regards, Nolae

Posted 5 months ago

“Took almost 2 weeks to be shipped despite the website saying the album would be shipped the day after the album was released.”

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Posted 5 months ago

Hi~ Thank you for your honest review. We are really sorry for the negative experience. Due to the current high workload, slight delays can happen. We will do our best to improve our service. Please keep in mind that the release date is not the shipping date. The estimated delivery time is always stated in the product description. If you still have any questions, please contact our customer support info@nolae.de. Best regards, Nolae

Posted 5 months ago

“Usually Nolae is amazing but this time around I had some issues with one of the albums. There was some visible damage and I wasn’t super happy with it.”

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Posted 5 months ago

Hi~ Thank you for your honest feedback. We are really sorry for the damage. :( Please contact us at info@nolae.de, and maybe we can find a solution together. :) Best regards, Nolae

Posted 5 months ago

“I ordered the Stray Kids lightstick and an album (I am Not), and the album arrived completely detached and damaged around the edges, and the IN bebe photocard was bent. Everything else was fine, but I'm left with a very bad taste in my mouth with this store.”

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Posted 6 months ago

Hi~ Thank you for your honest review. We are really sorry for the damaged album. Unfortunately, that is a production error because we ship all our albums still sealed and unopened. :( We received your inquiry and hope we were able to solve your problem. :) If you still have any questions, please contact us again at info@nolae.de. Best regards, Nolae

Posted 6 months ago

“Sended out way too late! Took them almost 4 Weeks to send out.”

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Posted 7 months ago

“Hi, i’ve made past orders with no problems but, this time, the package arrived kinda messed up. The Order in question is Baekhyun: Essence of Reverie Photobook set (which has both ver of the photobook) but the Albums have been shipped in only one sleeve, so it was open and not sealed. I’m fairly disappointed by that, cause there’s no reason to actually put both albums in one sleeve cover since they have their own pack and by doing that the albums come with damages.”

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Posted 7 months ago

“There were scratches on one of the three albums. It was not the box in which the albums were transported, but the product itself (the one under the transparent film). The film itself looked undamaged, so it seemed to me that the album was originally made with a defect or damaged at the place of manufacture and wrapped in film by the manufacturer. Unpleasant.”

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Posted 1 year ago

Hi!~ Thank you for your honest review and we apologize for this issue. Please feel free to reach out to info@nolae.de and we will surely find a solution. We will try our best to improve our service for the future. Best regards Nolae Team

Posted 10 months ago

“Hi, I am really disappointed with the lack of choice of BTS discs ,vinyls and other merch”

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Posted 1 year ago

Hi!~ Thank you for your honest review and we are sorry that you are not satisfied with our selection. We always try our best to offer as much as possible. Best regards Nolae Team

Posted 10 months ago

“Two months ago I ordered two Stray Kids albums and they never arrived. I'm still waiting. It's a shame because I had already ordered and everything was perfect, but I don't think I'll reorder again.”

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Posted 1 year ago

Hi!~ Thank you for your honest review and we apologize for the longer wait. Unfortunately, processing and shipping Stray Kids pre-orders take longer than other items since the demand is especially high. That is the reason why we always advice a much later shipping time in our product description despite the release date. We will try to improve our service for the future. Best regards Nolae Team

Posted 10 months ago

“Bestellung immernoch nicht angekommen. War sonst früher da”

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Posted 1 year ago

Hi!~ Vielen Dank für deine ehrliche Bewertung und wir entschuldigen uns für die längere Wartezeit. Ein Artikel war ein Restock Artikel, weshalb es länger gedauert hat. Diese Information findest du auf der jeweiligen Produktseite. Falls du Fragen hast, kannst du dich immer an info@nolae.de wenden. Beste Grüße Nolae Team

Posted 10 months ago

Nolae is rated 4.7 based on 1,558 reviews