Nolae Reviews

Name: Nolae
Address: Lise-Meitner-Stra, Berlin
Rating: 4.74

4.7 Rating 1,558 Reviews

94 %

of reviewers recommend Nolae

4.7

Based on 1,558 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

About Nolae:

Nolae is Europe´s #1, with the mission to make K-Pop products easily accessible for European fans. We offer a huge range of products including albums, lightsticks, season's greetings, plushies and many more.

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Nolae 5 star review on 24th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order #486569 didn't arrive”

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Posted 2 weeks ago

“Mo fate pagare le cose che sembrano disponibili e non sono mai puntuali. Sempre pre ordine, però i soldi li prendete. Dovevo fare un regalo!!!;”

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Posted 1 month ago

Ciao~ Grazie per la tua recensione sincera. Ti ricordiamo che gli ordini internazionali richiedono dai 7 ai 14 giorni per essere elaborati. Abbiamo evaso il tuo ordine entro i tempi previsti. :) Per i prodotti in preordine, puoi sempre trovare i tempi di consegna stimati nelle informazioni sul prodotto. Se hai ancora domande, contatta il nostro servizio clienti all'indirizzo info@nolae.de. Cordiali saluti, Nolae

Posted 4 weeks ago

“Very expensive. Half of the Preorder POB got cancelled and the other items were delayed for ages and POB were missing and got sent weeks later. Customer service is the worst. Copy past reply without any information on your products and delivery. Took me massive amount of emails to even get half of my things weeks after the delivery deadline. Packaging was mid. Would not recommend at all.”

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Posted 1 month ago

Hi~ Thank you for your honest review. We are really sorry for the disappointing experience. We explained our situation and offered solutions. Unfortunately, without any cooperation from your side, we were not able to help you at all. It seems we are not the right shop for you, and we hope that you find a shop that is able to fulfill your need. :) Best regards, Nolae

Posted 1 month ago

“We are not satisfied. Your company should have tracking from the first day. We got notice 1 week later that the product is ready to go The album we bought is in weverse and there is NO MUSIC : no CD inside, and the QRs are not recognized by weverse app We only bought some pure small fotos.”

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Posted 1 month ago

Hi~ Thank you for your honest review. Please keep in mind that everything is stated in the product information. We suggest always reading them as digital albums are a standard now for K-Pop albums. If you followed online tutorials on how to use the QR-Code and it still doesn't work, feel free to contact our customer support at info@nolae.de We will do our best to help you. :) Best regards,

Posted 1 month ago

“I buy a very limited edition (for 118 euros) and i received a damaged box, out side perfect but the objet they gave was damaged from the original. I complain and they gave to me only 10% discount. I dont know if ill buy again limited item, why sent damaged things?”

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Posted 1 month ago

Hi~ Thank you for your honest review. We are really sorry for the disappointing solution. Since this is a limited edition, we are not able to order a replacement for the product. We offered you a partial refund or a full refund after you shipped us the full product back, and you chose the partial refund. If you changed your mind, you can still contact us at info@nolae.de, and we will do our best to help you. :) Best regards, Nolae

Posted 1 month ago

“Did mt receved the pack”

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Posted 1 month ago

Hi~ Thank you for your honest review. According to the tracking status, the package is still on the way. Please follow the tracking number we sent you via email. :) If you still have any issues, please contact our customer service at info@nolae.de. Best regards, Nolae

Posted 1 month ago

“3x bestellt – und 2x komplett enttäuscht. Meine erste Bestellung lief noch problemlos. War echt super happy! Doch ab der zweiten ging es bergab. Ich hatte Alben vorbestellt, die laut Shop gut zwei Wochen nach release im Lager ankamen (was auf Instagram auch stolz präsentiert wurde). Eine Versandbestätigung erhielt ich allerdings nach einigen Tagen trotzdem nicht. Erst nach etwa 1,5 - 2 Wochen fragte ich nach – man entschuldigte sich damit, es sei gerade „sehr viel los“. Dieses Gefühl kommt jedoch weniger rüber, wenn man sieht, dass wöchentlich gefühlt 100 Videos auf TikTok & Co. gepostet werden. Keine Stunde nach der Antwort bekam ich dann plötzlich die Versandbestätigung. Der Eindruck, dass meine Bestellung einfach vergessen wurde, war damit ziemlich eindeutig. Eigentlich hatte ich beschlossen, dort nicht mehr zu bestellen – allerdings hatte ich vor diesem Vorfall bereits ein drittes Mal etwas vorbestellt. Als der angegebene Versandzeitraum überschritten war, habe ich erneut nachfragen. Dieses Mal hieß es, die Ware habe Lieferschwierigkeiten. Merkwürdig nur, dass ich zwar ständig belanglose E-Mails bekomme, aber keine Info darüber, dass sich meine Bestellung verspätet. Wieder das gleiche Gefühl: Ich werde einfach vergessen. Offenbar ist man dort nur "A-Kunde", wenn man etwas von sehr bekannten Gruppen bestellt. Ansonsten ist man eher so "B oder C-Kunde". Mir wurde gesagt, es würde noch zwei Wochen dauern und ich bekäme ein Freebie als Entschädigung. Glücklicherweise kam der Artikel dann doch früher – aber das „unglaubliche tolle“ Freebie war eine zufällige SKZ photocard, mit der ich absolut nichts anfangen kann. Meine Bestellung hatte rein gar nichts mit SKZ zu tun. Nach dem ganzen Hin und Her wirkte das eher wie ein schlechter Witz. Dann doch bitte etwas, das wenigstens ansatzweise zu meiner Bestellung passt. Freebies (aussortierte photocards die wahrscheinlich keiner wollte) als Entschädigung sind ohnehin ein seltsames Konzept. Insgesamt wirkt es, als würde dort mehr Zeit in TikToks investiert als in tatsächliche Arbeit. Ganz ehrlich: Der angegebene Versandzeitraum wurde bei 2/3 Bestellungen überschritten... schwach. Der Kundenservice ist ein Witz, man fühlt sich als Kunde überhaupt nicht ernst genommen, Beschwerden werden ignoriert und obendrein ist alles ziemlich teuer – für die gleichen Preise gibt es deutlich bessere deutsche Anbieter. Bei den hohen Preisen könnte man eigentlich schnellen Versand und guten Service erwarten. Für mich steht fest: nie wieder. Sehr enttäuscht.”

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Posted 1 month ago

“Very poor How come I was the last to receive my order while even pre-order all other companies shipped faster. Amazon shopps quicker, eBay does and hey a month later than published? Forget it Never again. I rather walk to Korea than order here again”

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Posted 2 months ago

“did not receive this package. nolae told me to be patient, DHL doesn’t answer.”

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Posted 3 months ago

“Ich habe mein Paket nicht bekommen!!”

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Posted 4 months ago

“10 weeks to deliver? to bad”

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Posted 4 months ago

“Musste Ewigkeiten auf den Versand warten (da ist eine Bestellung aus Korea direkt definitiv schneller) Dazu sehr hohe Preise der Artikel. Andere Deutsche Shops sind günstiger”

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Posted 5 months ago

“i still don’t have it”

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Posted 5 months ago

Hi~ Thank you for your honest feedback. After we hand the package over to the delivery company, we sadly have no control over how they will handle the delivery. According to the tracking status, it has already reached your country, and there was a failed delivery attempt. The delivery company contacted you. Please follow the tracking status for more information. If you can't find the information, please contact our customer support via email info@nolae.de and we will help you. :) Best regards, Nolae

Posted 5 months ago

“I haven't received anything yet . My order was 15 June 2025.”

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Posted 6 months ago

Hi~ Thank you for your honest feedback. We are really sorry for the long wait. We shipped your order on the 5th of July, and according to the tracking status, it has been delivered. Unfortunately, after handing the package over to the delivery company, we have zero control over the handling of the delivery. If you still have any problems, please contact us at info@nolae.de. :) Best Regards, Nolae

Posted 5 months ago

“Terrible. Waited 2 months for something that was allegedly in stock. Then had to seek out an update regarding my order. 0/10 will not be buying from again.”

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Posted 6 months ago

Hi~ Thank you for your honest feedback. We are really sorry for the disappointing experience. Due to current customs issues, we have unforeseen slight delays. We did our best to ship out your order immediately after finally receiving the products of your order, but we understand that the experience was far from perfect. We always strive to improve our service and appreciate your honest review. If you ever give us another chance, we hope to convince you next time! If you still have any problems or questions, please contact us at info@nolae.de. Best regards, Noale

Posted 6 months ago

“My order never arrived. Courier said they couldn’t find my address and that never happened to me, they didn’t even bother to call me for any information. I tried to contact both DHL and Nolae and got no answer. I have my Stray Kids concert next week and I don’t have a lighstick because it never arrived. I can’t believe I wasted almost 95€….”

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Posted 6 months ago

Hi~ Thank you for your honest review. We are really sorry for the negative experience. Unfortunately, after handing the package over to the delivery company, we have zero control over how they will handle the shipment. After contacting us, we replied within 2 business days and have provided you with solutions. According to the tracking status, you have received your package by now. We are really sorry again for the delivery problems. We will do our best to improve our service and hope to provide you with a better experience next time. If you still have any questions, please contact us at info@nolae.de. Best regards, Nolae

Posted 6 months ago

“No puedo escribir una buena reseña porque jamás me llegó, pone que supuestamente lo he recibido cuando no tengo el Lighstick, lo compré expresamente para el concierto del 22 de julio en Madrid, pero resulta que el paquete se perdió. He escrito a DHL y a Nolae y nadie me responde porque nadie se quiere hacer responsable, yo solo pido que me devuelvan el dinero para comprarlo en otro sitio. Gracias”

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Posted 6 months ago

“Only bought from you now to use up my UwU points, since you guys didn't bother to do a point to coin conversion, screwing up MANY customers who didn't have the exact amount needed for a voucher. Nolae used to be my go to kpop store even though I'm from abroad and have a kpop store from my country as well. But now that you've randomly thrown so many customers under the bus who have consistently saved up points (aka consistently bought from you) I no longer will be buying from you unless no other kpop store in Europe has the item I want. A simple 1 uwu point to 5 coins conversion (since that what you'd get for €1 in each respective system) would have saved you a lot of angry customers.”

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Posted 6 months ago

Hi~ Thank you for your honest review. We are really sorry that you are not satisfied. We sent out a round mail in time, informing all our customers before the change. Of course, we understand the opinion that it wasn't enough time. We will take the feedback to heart and improve our communication with our customers in the future. We tried our best to improve our reward system that will give our loyal customers a better reward experience. Unfortunately, due to technical issues, we are not able to convert points. Despite the change, we think that our current reward system Nolae Coin is the perfect solution and will give a better experience. If you ever give us another chance, we hope to convince you with our new reward system. :) If you have any questions or problems, please contact our customer support at info@nolae.de. Best regards, Nolae

Posted 6 months ago

“Item was damaged and bend”

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Posted 6 months ago

Hey~ Thank you for your review. We apologize for this issue. Please contact us through mail at info@nolae.de, so we can solve this issue and compensate you accordingly. :) Your Nolae-Team

Posted 6 months ago

“Hey there, actually, I'm absolutely disappointed. I ordered back in November, and I know there were pre-order articles on my order, so I kept an eye on release dates, but for Nolae to ask me about the quality of my order, when I haven't even received information about when it will arrive or that it has even been packed is, at best, elusive and at worst, disappointing to the point, I will not order anything again.”

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Posted 11 months ago

Hi!~ Thank you for your honest review and we apologize for the longer wait. Unfortunately, processing and shipping Stray Kids pre-orders take longer than other items since the demand is especially high. That is the reason why we always advice a much later shipping time in our product description despite the release date. We will try to improve our service for the future. Best regards Nolae Team

Posted 10 months ago

Nolae is rated 4.7 based on 1,558 reviews