NordLayer Reviews

Name: NordLayer
Rating: 4.72

4.7 Rating 152 Reviews

93 %

of reviewers recommend NordLayer

Company Reviews

Questions

Metrics

4.7

Based on 152 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat

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Email:

support@nordlayer.com

Location:

16192 Coastal HWY
19958

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Anonymous

Anonymous // 01/01/2019

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“Great service and customer service”

Helpful Report

Posted 4 years ago

“Fred was able to help me a lot with my connection issue. I really appreciate that he stayed with me patiently until I was able to use my NordLayer connection. VPN is very reliable and support is very helpful indeed!”

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Posted 4 years ago

“Excellent support, Tom rocks, great help from him!”

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Posted 4 years ago

“Just got off a quick request for NordLayer. Key thing was quick. immediate answer, action done. Happy.”

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Posted 4 years ago

“Straightforward customer service. Fast and responsive”

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Posted 4 years ago

“We had been using NordLayer (Previously NordVPN Team) for 2 years now and NordVPN for 4 years. Their service is reliable and the connection is safe. We have a security test team that had been trying to find fault and unfortunately not able to do so. NordLayer's Customer Service is good too and they are very patience in guiding you. Totally recommended their service.”

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Posted 4 years ago

“Wonderful customer service, very attentive and very competent”

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Posted 4 years ago

“The solution works fine and the helpdesk is very competent, and have a fast service ! Many thanks to Benedict and Alfie !”

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Posted 4 years ago

“Very fast and great support.”

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Posted 4 years ago

“thanks for your great service and great support continues to make your David cisco”

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Posted 4 years ago

“Very good customer service and we never had a service disruption.”

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Posted 4 years ago

“Customer support "Tom" was very fast to respond and solved my issues.”

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Posted 4 years ago

“Their support was what made me happy using their service, I had a software problem with their company and the support was very patient with me as I was reading through the steps to install on a linux based machine.”

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Posted 4 years ago

“Customer support was very fast to respond and help us with our payment issues.”

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Posted 4 years ago

“Fred was very instrumental in assisting us in getting connected to the Nordlayer system. My goal was to connect 2-locations via Nordlayer's network to establish a secured connection and using RDP to access the remote server. The most impressive was the fact that he was totally helpful and patient during the whole process. Again, thank you Fred.”

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Posted 4 years ago

“Customer service is exceptional and the fastest of any company I've interacted with”

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Posted 4 years ago

“Issues and annoyances, one after an other. First, NordLayer commonly fails to connect, while thinking connection was successful. However, no application can use connections until NordLayer is shutdown OR disconnected, then reconnected. Second, you must re-login after NordLayer update. Why, oh why? Considering updates are a weekly, sometimes a daily thing, this is a major gripe. Each re-login takes minutes with having to access a password manager AND retrieve an OTP. Third, when using NordLayer, Google often requires you to do a Captcha when doing searches. Again, very annoying in a situation where you always start with a fresh browser for each search and have to do the Captcha LITERALLY for every single Google search.”

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Posted 4 years ago

“Fair pricing, fast and stable connections and great customer service.”

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Posted 4 years ago

“Fast and secure, with great service. So far so good!”

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Posted 4 years ago

“Great support, but kind of expensive, or at least for me”

Helpful Report

Posted 4 years ago

NordLayer is rated 4.7 based on 152 reviews