NordLayer Reviews

Name: NordLayer
Rating: 4.73

4.7 Rating 173 Reviews

94 %

of reviewers recommend NordLayer

Company Reviews

Questions

Metrics

4.7

Based on 173 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat

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Email:

support@nordlayer.com

Location:

16192 Coastal HWY
19958

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NordLayer 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good experience with you”

Helpful Report

Posted 1 year ago

“For some reason, Nord don't provide access to receipts or invoices for payments made. Not even for teams of business people. I don't know if Nord know this, but having document like receipts are necessary for businesses to keep records, especially for financial matters like audits. If you can just change that part of your company, I think you could qualify yourself as a 21st century technology. Until then, Nord is about as advanced as Yahoo.”

Helpful Report

Posted 3 years ago

Hi, David. Sorry for the inconvenience. All invoices are currently provided on demand by contacting our Customer Support via live chat, or by email at support@nordvpnteams.com. Soon, all invoices will be generated and sent automatically. Our developers are working on it! We appreciate your patience.

Posted 3 years ago

“My credit card was being rejected at first. Contacted support via Chat. They suggest I try Incognito, which worked like a champ. Support was great, buy issues with the website to activate my account.”

Helpful Report

Posted 4 years ago

“Our engineers using Linux often struggle with the connection and speed of internet.”

Helpful Report

Posted 4 years ago

Hello, Melanie, thank you for reaching out. We're sorry to hear that you're having issues. Please contact our support team via email: support@nordvpnteams.com and they will be happy to help you.

Posted 4 years ago

“It works as expected. However, there are some problems. 1. I believe NordVPN Teams customers mostly are SMB. Forcing your customers to ask for an invoice each time when payment is made is ridiculous. I know you are working on it but you need to work faster. Generate a simple pdf is not rocket science. 2. After declined payment all users were marked as inactive and dedicated server deleted. I didn't receive any messages from you that there is a problem which I have to solve. After fixing the payment issue I had to activate all accounts one by one. 3. Some newly added users for some reason are inactive. Some times license is not added after inviting new team members. New employees have already huge onboarding plans and problems with NordVPN don't help when something is not working correctly. 4. NordVPN is lacking attention to detail. For example, this form where I type this review. There are questions about some item deliveries... Forgot to delete default template questions? Not a big problem, but it adds up.”

Helpful Report

Posted 4 years ago

Hi, Žygimantas. Thanks for getting in touch and please accept our apologies for any inconvenience you have experienced thus far. We take all feedback very seriously and we’re striving to resolve and improve a number of areas of our product. Thanks again for flagging these observations and for helping us improve NordVPN Teams.

Posted 4 years ago

NordLayer is rated 4.7 based on 173 reviews