“I had an encounter with Nordstroms Rack today which was surreal in the way they insulted and embarrassed me because my mask wasn’t adjusted to their liking. I am not able to wear it snuggly as per dr order but they ran me out of the store as if I was a leper. Management on all levels were rude and refused to offer any measure of goodwill except a fake I’m sorry when I called to complain. In fact, they refused to call me back. I had to call several times which speaks volumes about their attitude towards their customers. They discriminate and blatantly do so without apology. Ironically, their own employees can be seen not wearing their masks ‘properly’. I have noticed the customer service in this store has declined drastically in the past few years but I would go since shopping options are limited in this town. The merchandise is more like something you would find in a Filene’s bargain basement (and I’m being generous)but the prices are inflated. Ironically, management and employees will embarrass their customers and yell across the store and yet they won’t bother to clean their carts or register areas. Hand sanitizer bottles are empty and rounders are crowded together to make social distancing nearly impossible. The hypocrisy is unbelievable and yet they have no problem insulting and embarrassing their customers. I noticed the personnel has been increasingly rude over the past couple years but today was something so outlandish, words can’t articulate it adequately.
I have NEVER been insulted, embarrassed and chased out of a store so clearly this is a rude group of bullies who will shamelessly disrespect people they target.”
“Great deals on EVERYTHING! I purchased several shirts and they were delivered quickly. One of them was too big so I returned to my local store. They kindly refunded my money right away. Great customer service!”
