“Ordered a shirt online - it came rather promptly - BUT it came with SECURITY SENSOR STILL ATTACHED. As it was the only item available, customer service representative suggested I simply return it, which I did.
But Nordstrom Rack charges $10 RETURN FEE and AN ADDITIONAL $10 RETURN PROCESSING FEE!!!!!! This return was not because I changed my mind. The problem was the fault of Nordstrom Rack employees and the item was unwearable.
I truly fee like it was a case of "got-cha" and I will NEVER shop there again! Makes the whole Nordstrom operation - stores included - look bad.”
“I went to Nordstrom Rack at town and country. I was looking to see to find a jacket for winter. There was one I liked, but I needed a certain size . I met a man buy the name of David . He was happy to assist me and called a couple of stores in the valley and I found one. He also informed me about buying online and it would be sent to my house . I love this store , its better then all the Nordstrom Racks in the valley. The quality is top notch and layout makes it easy . David and Nichole helped me so much to match a certain look . With there expertise and advice I was able to make my decision with confidence. That's service at it's best. Thank you , David and Nichole for making this my favorite store in the valley.”
“Eileen who works at the Rack at Cascade Station has always been cheerful and always easy talk to. She loves her job and likes myself loves clothes. She is truly a bright light at this Nordstrom Rack store!”
“Thank you, Issac, at Southcenter Rack, you went above and beyond for me and my need for reading glasses! I appreciate you! And my new purse, which I found while you were looking for my reading glasses!”
“I went to the Bayshore store looking for an outfit for my son to wear to a friend’s wedding. Jean and Ciope were so helpful! I purchased 2 complete awesome outfits for him! They helped me choose 2 suit jackets, slacks, shirts, ties, and shoes to complete the looks. I could not have done it without their help and my son looked and felt great! Both Ciope and Jean had great suggestions and worked with me to find just the right pieces! Thank you ladies! He wore the second “fit” this weekend to another wedding! 5 stars for going above and beyond!”
“Where to begin ... the shoes I ordered were twice the price of any other retailer, however, Nordstrom Rack was the only retailer that had my size. Top add pain to injury, they actually INCREASED the price before shipping the shoes. When the shoes arrived, they weren't in a proper shoe box, were 4 sizes too big, & they were not even the color I ordered. Never again.”
“This was one of the worst shopping experiences I've had. I made several purchases costing hundreds of dollars, then never received a receipt in email. I had to call Customer Service to have it issued.
Shame on me, but I hadn't read their review policy, assuming it would be comparable to any quality department store. One of the items I had purchased was a pair of shoes for my nephew's birthday that was a couple of months away. Unfortunately, the shoes did not fit. He never wore them as he couldn't even get his foot into the shoe. I took them back to the Nordstrom Rack store and was told they would not accept them as it had been 67 days since the purchase - even though the shoes were still in the box with the stickers, packing, etc., and had never been worn. So, unless you're a last-minute gift-buyer, you're pretty much out of luck if something doesn't fit the person you bought for. I get that the store clerk was just telling me the policy, but she did it rudely and before I could even ask a question about it, she shouted "next" to the person next in line to move me along.
I will never buy from Nordstrom Rack again.”
“I love Nordstrom rack, great shoe selection and overall find great clothes here. I will say one downside is when they make you sign up for rewards and ask too much personal information in order to get points off you have to give them your SS and I will never give away that to a stranger. This is for the checkout desk not reviewing for delivery”
“Wanted pants that did not have a price tag. Cashier was unable to look up a price so I had to leave the pants. And there wasn’t another one to bring to the register. I also had to wait on two long lines. One to return and one to purchase. I should be able to return an item and purchase items in the same transaction or at least without waiting on two lines. Will not shop here anymore.”
“I bought a Tory bag online in this store and an empty box arrived at my house. From the cameras I could see that the delivery was made by an ordinary car, nothing from FedEx or UPS, the box in which they put the product was not sealed or nothing is saying something unprofessional, I have called customer service 5 times and they tell me that they are not going to make any refund, it is a lack of respect that they have stolen $450 dollars from me and they do not assume their responsibility, I do not recommend that you buy online here because They use official companies for delivery”
“I bought a jacket couple weeks ago and I found the security tag was left on after I got home. I brought it back and just want them remove it and they refused to do it bc I lost my receipt! Unbelievable!”
“I Ordered shoes online and I have waited several weeks for them to come
I just received a random email that they were returned and I was refunded
I called snd was told by the representative when I called that the shoes were damaged
Not sure how this happens horrible experience wouldn’t recommend purchasing anything online. This is the second time that I’ve had major issues with the online process in Nordstrom rack.”
“I was shopping for new guests towels so I thought of the Nordstrom Rack at the Tempe Marketplace. I asked a store clerk about where the towel section was, and she took me there. She also had to go into the back room to see if they had more of the towels I wanted, and she came up empty. She then went onto to say the other stores would have them but she offered to get them for me and bring them to Tempe Marketplace Store. I was so overwhelmed with this act of kindness. I then found she was the store manager, and her name is Jody. She brought the true meaning of customer service back into my life and you should be proud of having her in your store. Trudi”
“A few weeks ago, I found my dream flats at Nordstrom Rack in Skokie, IL. - and forgot them outside the fitting room. I called the store the next morning and spoke to Cheryl - who took the time to search the store and put two versions of the shoe on hold - until I could get there later that day. She was so helpful and sweet. And went the extra mile to find them and store them behind the counter. Service like that is so rare these days - and so personal. I wanted to commend her. She is one of the reasons why we love Nordstrom Rack...Please take care of staff like her!”
