“I was shopping for new guests towels so I thought of the Nordstrom Rack at the Tempe Marketplace. I asked a store clerk about where the towel section was, and she took me there. She also had to go into the back room to see if they had more of the towels I wanted, and she came up empty. She then went onto to say the other stores would have them but she offered to get them for me and bring them to Tempe Marketplace Store. I was so overwhelmed with this act of kindness. I then found she was the store manager, and her name is Jody. She brought the true meaning of customer service back into my life and you should be proud of having her in your store. Trudi”
“A few weeks ago, I found my dream flats at Nordstrom Rack in Skokie, IL. - and forgot them outside the fitting room. I called the store the next morning and spoke to Cheryl - who took the time to search the store and put two versions of the shoe on hold - until I could get there later that day. She was so helpful and sweet. And went the extra mile to find them and store them behind the counter. Service like that is so rare these days - and so personal. I wanted to commend her. She is one of the reasons why we love Nordstrom Rack...Please take care of staff like her!”
“Great deals on EVERYTHING! I purchased several shirts and they were delivered quickly. One of them was too big so I returned to my local store. They kindly refunded my money right away. Great customer service!”
