Nordstrom Reviews

"Please do not buy any product at the Nordstrom online shopping. I bought Parfums de Marly Meliora Eau de Parfum online with Nordstrom, they send me am empty package and when I reported the incident, they refuse to send me the product or do a return. Please be careful ... You have alot of thiefs working with this facilities and Nordstrom do not want to take any responsibility."

"I ordered a Skims dress to be picked up at the downtown Seattle store. It took forever to ship, and arrived too late. I was in town visiting and hoped to pick it up before I left.\r\n\r\nSadly it arrived three days after my two week visit. Then, as an added disappointment, I got an email saying thank you for picking up your package! When I did not pick it up.\r\n\r\nI called customer service right away. The man I spoke with contacted the store, who indicated that they made a mistake and they would change the status. \r\n\r\nTwo days later it still shows as picked up. I called customer service again and had to repeat my story a second and third time because the woman I was speaking to had a hard time understanding my story. \r\n\r\nThen she put me on hold and never came back. I took a screen shot of the phone, ten minutes on hold is an eternity. \r\n\r\nCan anyone at Nordstrom help me fix this? What do I have to do to not get charged for a dress I didn\u2019t pick up? That someone marked as picked up incorrectly?\r\n\r\nIs it stolen? I thought one had to provide a QR code, what happened to that?\r\n\r\nSomeone please help a girl out."

"If I could give this a 0 star, I would. I bought this product on boxing day, it was 50% off. I received this product without a price tag. When I asked the chat why this item does not have the uggs tag on it, and if it's a returned product, they said that yes, They do resell products that are returned by other customers as sales items. I did not know Nordstrom, a luxury store, sells return items as sales item. So I received a refurbish product and that was why it was on sale. Isn't this something they should let consumers know about? They offered me a return. I asked them to send me what I ordered, but a new one, one that has the uggs tag attached to it so that I know it's a new product and they said I can reorder it after I return this one, but pay the new regular price (it is no longer 50% off). Nordstrom's customer service is disappointing, they offered no acceptable solution. So Hey! If you purchase a sales item from Nordstrom, just know it can be a product someone else has returned....without a tag. ENJOY your refurbish product!"

"Here's the exchange I had with them in 4 weeks....they believe whatever Ontrac delivery driver says without using logic at all. I reordered exact items as the lost merchandise, they're bags for my daughters. \r\nHere's my last message to them. \r\n\r\nThank you for trying but I haven't seen a US company worse than you. Now, let's go forward and show me the proof it was, indeed, delivered and accepted. Please don't give me another run around! I, need proof my house had\/received it. You have to prove me wrong. \r\n\r\nDelivery company versus customer, you stay one sided? Who's telling the truth? Now, let's go legal. Show me the photo of the package infront of my door or a signature someone in my house accepted it. Without it, you're not going to win in court so please handle this well and right. If you can't, we're talking civil lawsuit and bad online reputation.\r\n\r\nOther companies,\u00a0 like Amazon, could show photo of package or refund. So you 100% believe verbal word from your delivery partner and not your customers a bit. Did you see I spent another $2,000 with some items exactly the same. It's not even worth it, it's principle.\r\n\r\n\r\nEveryone,\u00a0 is sending the same template denying my claim. I need a human\u00a0 brain to think of the circumstances around.\u00a0 I might just as well return all the succeeding orders as I start my online rants.\r\n\r\nI can't believe you're an American company. No consumer right and protection Ontrac delivery driver is king versus a customer who, in one month, spent $3,500 in your online store."

"I never leave reviews but I need to WARN people about my HORRENDOUS EXPERIENCE with NORDSTROM this week.\r\n\r\nQUICK STORY: Ordered a package from Nordstrom, it was left outside by the carrier (pic below), nobody rang the bell, and now it\u2019s gone.\r\n\r\nHere\u2019s are the problems -\r\n(1) Nordstrom defaulted to an illegitimate delivery service, and now they are turning a blind eye to the package being taken - sending templated emails (probably out-sourced to another country) in response to my inquiry.\r\n(2) This matters because I was not given an option to choose any particular delivery or mail carrier when I made this purchase. Nordstrom was solely responsible for that choice.\r\n\r\n(3) Unfortunately, Nordstrom allowed my package to be delivered by CDL which has a Better Business Bureau (\u2018BBB\u201d) rating of \u201cF\u201d (the worst rating possible) and over 45 consumer complaints logged against it. A simple Google search highlights countless additional complaints about the negligent behavior of CDL along with numerous reviews detailing lost and stolen packages. It seems IMPOSSIBLE THAT NORDSTROM HAS NO KNOWLEDGE OF THiS HISTORY OF LOST AND STOLEN PACKAGES and even more curious that Nordstrom continues to use CDL to deliver any packages let alone those of such high value at its loyal customer\u2019s expense.\r\n\r\nI was under the impression that what set Nordstrom apart from other luxury retailers was the quality and depth of its customer service. DO NOT BE FOOLED. Customer service on the phone and chat are lovely and empathetic. It\u2019s the back end where the denials and negligent customer service is happening - and where Nordstrom continues to disappoint and disregard it\u2019s customers, their commitment to the brand, and frankly, their money.\r\n\r\nWatch out buyers. Nordstrom unfortunately does not care at all about it\u2019s customers - they are a sham start to finish."

"I never leave reviews but I need to WARN people about my HORRENDOUS EXPERIENCE with NORDSTROM this week.\r\n\r\nQUICK STORY: Ordered a package from Nordstrom, it was left outside by the carrier (pic below), nobody rang the bell, and now it\u2019s gone.\r\n\r\nHere\u2019s are the problems -\r\n(1) Nordstrom defaulted to an illegitimate delivery service, and now they are turning a blind eye to the package being taken - sending templated emails (probably out-sourced to another country) in response to my inquiry.\r\n(2) This matters because I was not given an option to choose any particular delivery or mail carrier when I made this purchase. Nordstrom was solely responsible for that choice.\r\n\r\n(3) Unfortunately, Nordstrom allowed my package to be delivered by CDL which has a Better Business Bureau (\u2018BBB\u201d) rating of \u201cF\u201d (the worst rating possible) and over 45 consumer complaints logged against it. A simple Google search highlights countless additional complaints about the negligent behavior of CDL along with numerous reviews detailing lost and stolen packages. It seems IMPOSSIBLE THAT NORDSTROM HAS NO KNOWLEDGE OF THiS HISTORY OF LOST AND STOLEN PACKAGES and even more curious that Nordstrom continues to use CDL to deliver any packages let alone those of such high value at its loyal customer\u2019s expense.\r\n\r\nI was under the impression that what set Nordstrom apart from other luxury retailers was the quality and depth of its customer service. DO NOT BE FOOLED. Customer service on the phone and chat are lovely and empathetic. It\u2019s the back end where the denials and negligent customer service is happening - and where Nordstrom continues to disappoint and disregard it\u2019s customers, their commitment to the brand, and frankly, their money.\r\n\r\nWatch out buyers. Nordstrom unfortunately does not care at all about it\u2019s customers - they are a sham start to finish."

"Had the same issue as several others on here. Ordered an item that was never delivered and told it that their \u201cinternal investigation\u201d showed it was delivered. Pressed them for proof of delivery and they replied I\u2019d need a subpoena for them to provide it. I\u2019m a longtime customer, cardholder and Ambassador level Nordy club member and I will never order from them again. Terrible customer service."