Nordstrom Reviews

“ The suede boots were loose in the box the suede was rubbed and worn in a few places I called customer services and was told how to return and I ordered a new pair that I was told were coming straight from the warehouse Since they were coming from the warehouse I expected a pristine pair of new boots. ”

“ I paid for postage and started having a bad, sick feeling of the negative Customer Service. ”

“ I received my order damaged. I reached out to Nordstrom and they did not care and just said to return it to get my refund. So, I submit a return and then notice there's a return label included in my package. So I went ahead and used that one. I called to make sure it was fine to use that one instead of the one provided online and she said that was fine. I then asked if it would slow down my refund and she said it would not. Well, my return FINALLY got delivered back to Nordstrom and I reach out asking how long it would be for me to get my refund now that is delivered back. They said that there is no activity showing on the return label upon tracking it. I explained I used the one provided and was told this was not issue. However, apparently it does slow down the refund timing because they have no way to track my return now. I am being told to wait 14 days! Seriously?! I receive a damaged order and have to wait this long...so it's going to be over three weeks before I even see my money back for a damaged order! I also tried submitting a review about my experience with my order on Nordstrom and they kept rejecting my review. Apparently honest feedback is not allowed. I also have been live chatting with an Elicia and she was zero help and I explained my frustration and her response was so sorry for the inconvenience and have a great rest of your day. Customer service is JOKE! ”