Nordstrom Reviews

1.6 Rating 203 Reviews

13 %

of reviewers recommend Nordstrom

1.6

Based on 203 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Nordstrom deliver? How long does Nordstrom take to deliver? Does Nordstrom deliver on time? How is accuracy and good condition of items delivered by Nordstrom?

Returns

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Customer Service

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Phone:

ph:+1-319-846-4140

Email:

kate.detoye@nordstrom.com

How do I contact Nordstrom?

Helpful Report

(1 week ago)

You can contact Nordstrom by Telephone, Live Chat and Email.

Helpful Report

(1 week ago)

61.11%

Industry Average

“ I have been a loyal customer with Nordstrom for some time now but for some reason my next day delivery has not been on time,I pay for my order to be delivered next day for a reason,but my last two orders was Not,this is not good service,why have the option but not deliver ,hope this get better but if not they should NOT have the option,I was told I will be refunded tho,I just wish this matter could be resolved 😩 ”

- Deshara Stewart

“ Awesome service at Irvine Spectrum Nordstrom. ”

- mckeefery

“ When my order didn't arrive instead of giving me the runaround she asked if I would like a replacement or refund. The customer service rep kept it short sweet and to the point, I have had SOOOOOO many negative experiences when a shipping company miss delivers I was not expecting this to be any different. (The woman who helped me was Nakeyda Y.) I am going to be going out of my way to shop at Nordstroms this Christmas. ”

- Halli

Nordstrom Reviews

Customer Service - Average