Nordstrom Reviews

1.6 Rating 205 Reviews

14 %

of reviewers recommend Nordstrom

1.6

Based on 205 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Nordstrom deliver? How long does Nordstrom take to deliver? Does Nordstrom deliver on time? How is accuracy and good condition of items delivered by Nordstrom?

Returns

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Customer Service

How can I contact Nordstrom? How quickly does Nordstrom resolve customer queries?

Get Answers to Your Questions

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Visit Website

Phone:

ph:+1-319-846-4140

Email:

kate.detoye@nordstrom.com

How quickly does Nordstrom resolve customer queries?

Helpful Report

(1 week ago)

Greater than 33% of reviewers feedback is Nordstrom resolves customer queries within an hour.

Helpful Report

(1 week ago)

56.25%

Industry Average

“ The WORST customer service no matter what the store is. Employees are rude and never help customers. In fact, they always seem annoyed when someone asks for help. What kind of works are we living in? Nordstrom supposed to be a high end store and the service does not reflect that. ”

- Anonymous

“ I called customer service right away. ”

- Lily

“ Terrible customer service. ”

- Joelsweetie

Nordstrom Reviews

Customer Service - Average