Nordstrom Reviews

1.6 Rating 188 Reviews

13 %

of reviewers recommend Nordstrom

1.6

Based on 188 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Nordstrom deliver? How long does Nordstrom take to deliver? Does Nordstrom deliver on time? How is accuracy and good condition of items delivered by Nordstrom?

Returns

How is Nordstrom returns process?

Customer Service

How can I contact Nordstrom? How quickly does Nordstrom resolve customer queries?

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Visit Website

Phone:

ph:+1-319-846-4140

Email:

kate.detoye@nordstrom.com

How quickly does Nordstrom resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 32% of reviewers feedback is Nordstrom resolves customer queries within an hour.

Helpful Report

(3 weeks ago)

72.50%

Industry Average

“ They always have the merchandise that I am interested in available in my size and shipping is always on the low end of the estimate. Customer service for returns is super easy, and the representatives you deal with are outstanding. ”

- Dana

“ Customer service is 5 out of 5. (Park Meadow CO) Dropping Ivanka Trumps line is 100 out of 5. Good decision!! Thank you! ”

- Jean M.

“ Long time customer. Tops for quality and unbelievable service. I even read the book the Nordstrom way to teach our teams how to do it right. Retail is about performance so if you don't outdo other brands your gone. Capitalism at its best. For those that are naysayers pay no mind, keep focused on what you do best, selling great products and providing outstanding service. I'm not going anywhere! ”

- Anonymous

Nordstrom Reviews

Customer Service - Good