Nordstrom Reviews

1.6 Rating 203 Reviews

13 %

of reviewers recommend Nordstrom

1.6

Based on 203 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Nordstrom deliver? How long does Nordstrom take to deliver? Does Nordstrom deliver on time? How is accuracy and good condition of items delivered by Nordstrom?

Returns

How is Nordstrom returns process?

Customer Service

How can I contact Nordstrom? How quickly does Nordstrom resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Nordstrom.

Visit Website

Phone:

ph:+1-319-846-4140

Email:

kate.detoye@nordstrom.com

How quickly does Nordstrom resolve customer queries?

Helpful Report

(1 week ago)

Greater than 33% of reviewers feedback is Nordstrom resolves customer queries within an hour.

Helpful Report

(1 week ago)

61.11%

Industry Average

“ Nordstrom is always easy to work with as far as exchanges go, I typically purchase shoes from them on-line and if for some reason the fit/size is not perfect they will exchange them in store or via return shipment. Their customer service is wonderful most of the time. I love the options and quality that is offered at Nordstrom, I am a shopper for life! ”

- Lafeen, Lindsay

“ They always have the merchandise that I am interested in available in my size and shipping is always on the low end of the estimate. Customer service for returns is super easy, and the representatives you deal with are outstanding. ”

- Dana

“ Customer service is 5 out of 5. (Park Meadow CO) Dropping Ivanka Trumps line is 100 out of 5. Good decision!! Thank you! ”

- Jean M.

Nordstrom Reviews

Customer Service - Average