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Npower Reviews

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

Company Reviews

1.1

Based on 393 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

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About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Npower 1 star review on 22nd November 2017

Npower 1 star review on 22nd November 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What an awful company! I have had nothing but issues with NPower from incorrect billing to just the worst complaint management. I have now switched to Octopus who are actually charging me correctly and treating me like an actual customer. Don’t use NPower you will have nothing but issues”

Posted 4 years ago

“Marie was a Very very helpful advisor today when I called npower. Verythema happy customer.”

Posted 4 years ago

“They are horrible people they send me £475 bill I was shocked & when I cancelled with them for 3 weeks they send me £122 bill I hope they burn down in deep hell don’t use them at all”

Posted 4 years ago

“It’s a most of horrible supplier what I ever seen in my life,my first bill was 664£ per 3 month,I been shocked!!! When I switch to another supplier,they send my last bill 220£ ,totally 884£ per 5 month?? If anybody ever paid that money???? ((((”

Posted 4 years ago

“My daughter starting off on her own was quoted £300 a month for gas and electric in her 2bed flat. This is 10 times what I pay in a 3 bed house. Disgusting.”

Posted 4 years ago

“The list is long. Initially I placed 4 sites with Npower (one they already supplied). They failed to register the sites. When chased it took some time to get them registered. I raised 2 complaints which failed to have any effect. When I then complained on their website I was contacted within 30 minutes. This time things started to happen, though the person I dealt with showed limited empathy and insisted on going through all the same checks everytime we spoke despite the many months of debate we had. However they then set the contracts up to align with the dates they had registered them NOT the date on the legally binding contract. Once again it took some time and some convincing that this is what they should do. Agreeing compensation for the fact that the customer was on out of contract rates for many months due to their failure took ages. Now the bills make absolutely no sense because they have gone through a number of cancel rebill processes. And in some cases are over 60 pages long despite these being really simple nHH meters. I have recently been promised a statement of account to help me understand the bills but this has not been forthcoming. All in all this has been a disaster. the culture of Npower seems to be one of never admitting responsibility or liabilty irrespective the clarity of the error. The general tone of conversation generally lacks any empathy again despite the facts. Accessing Npower is likewise very difficult, long hold times, excessive security, no notable records held of previous discussions so each time you start again. I have resisted taking this approach for over a year but can resist no longer.”

Posted 4 years ago

“If i could give a zero star, i would. Will not go into my situation but very similar to every other comment on here, they make up bills, threaten to send debt collectors, wont take my proof of 'photo' showing readings. Have tried to deal with them 8 times over about my issues, getting no-where every time. I give up. I will never use npower again.”

Posted 4 years ago

“I left npower in 2017 owing them nothing as I had a pre-payment meter I’ve just got a letter from past due credit solutions saying I owe npower £144.49 not a chance will they be getting this ripping off bxxxxxds”

Posted 4 years ago

“Awful company! I was loyal for over 13 years (never missed a bill). I then moved house and had confirmation I had paid in full and closed the account! 6 months after I moved out I get harassed for more money for my previous address that I don’t own/live at any more. N Power say they’ve made a mistake and forgot to add up my bill correctly (even though I was on a smart metre) and it’s taken them 6 months to realise?! I called up and explained my situation to be told I had to pay it due to someone at Npower making a mistake! They put me on hold so I could speak to a manager and then hung up on me. It might be a coincidence but it happen right before they closed at 8pm :(”

Posted 4 years ago

“If I could give NPower less than 1 star I would. Worst customer service I have ever received. I have been overcharged for the last 6 months (my bills suddenly doubled after years of being a customer), they have caused me financial difficulty, are not doing anything to help, I've told them to take me to court as they wont be getting another penny from me, the robbing b******s. Avoid at all costs.”

Posted 4 years ago

“Lost my account said don't worry took me to court and added a thousand in charges lied and backtracked on everything they said told me to apply for chairs grant had to send all paper work to them and they don't return it, said no we can't help you as it's npower fault, they said I hadn't been taken to court when I had sent me a refund for 150 saying all paid up then letter for solicitor Comes I was physically sick”

Posted 4 years ago

“Absolutely disgusting service!! Put our direct debit up and charged us a huge bill on top as apparently we were using a lot more electric through the winter. Swallowed this bill until they then told us it was going up again and we had another £300 to pay on top of our direct debit payments. Sent a statement through which makes no sense at all and passed around to all different people who didn’t have a clue what they were saying. Was put on hold for long wait times after being on the phone nearly an hour to then have the message of the office is now closed and the phone cut off on me. I will never use NPOWER again and seriously don’t know how these people are still in business. You are absolute thieves and rob people of everything they have. Counting down the days for my contract to end. Didn’t realise how many awful reviews this company had and so wish I had seen this before I signed up. Please don’t make the mistake we did and take your money elsewhere as these people do not have a clue about customer service and will take everything you have.”

Posted 4 years ago

“Appalling customer service, including the complaints department. Amounts billed each month are all over the place, even when on a direct debit and the bills are queried - only to be hit with a huge final bill when switching (and then another one 9 months later as they claim the first one was incorrect!). The worst energy company I have ever dealt with.”

Posted 4 years ago

“Avoid this company They try to send in debt collectors who charge extra rates even when the bill is not due I would rather put pins in my eyes than deal with this company”

Posted 4 years ago

“God help anybody who wants a meter fitted .I have been waiting 4 weeks and told I can't get a date for at least another 2 weeks. If that date is cancelled (like my last date ) you have to give 2 weeks notice for the same job before you get another date. What a rubbish system . It could only be operated by a Monopoly and stay in business . I have spent literally hours on the phone and still havent got a fitting date.”

Posted 5 years ago

“Avoid Npower like the plague - 1 star is far too generous for these clowns. I switched my account from Npower in November last year - it's now mid April and I'm still waiting for the refund of overpaid direct debits. £89 taken in overpayments may not be a lot to Npower but it's a lot to me. At least 4 times Customer 'services' (lol) have promised the refund is being processed. Nothing. Nothing. Nothing. Now I've just been told they are sending a cheque rather than refunding back into the bank account they sucked the money out of in the first place. So, if this cheque ever appears, it's a trip to the Bank and a 4-working-day wait for the cheque to clear. You couldn't make it up. One of the biggest mistakes I've made in recent years was to sign up with Npower - DON'T MAKE THE SAME MISTAKE I DID”

Posted 5 years ago

“The biggest joke of a company I have ever been with, the hit me with a £500 bill when I left and said I owed it over as they say my direct debit wasn’t covering it, if it’s not then let me know and I’ll up it not hit me with a bill at the end. I still don’t see how I owe this bill as my new provider is charging a lot less and no under payment, every time I’ve tried to call them to sort it they have pasted me from pilar to post. It’s nearly been a year since I left and the issue is still on going. I have now given up chasing it and am going to pay but I keep getting red letters and they won’t set up a direct debit. It’s like there purposely trying to make it difficult for customers. I can safely say I will never is them again.”

Posted 5 years ago

“Thieves, proper crooks ! They should close down proper.”

Posted 5 years ago

“Npower has a shocking customer service, they have no attention to details, disjointed, worst complaint department and very poor communication on account and billing changes. Please stay well clear of Npower if you care about how you like to be treated and handled as a customer.”

Posted 5 years ago

“Found out last August 2018 n power had blocked me from switching without reason and had me on a hyper inflated tarrif, in order to save around £2300.00 i had to take a new contract with them on a lower rate. which they are charging me more than they quoted. its now March 2019 and not resolved my case handler craig wardrobe is always away and wont call me back they know its made me feel suicidal and dont care, i went to the Ombudsman he found them guilty on several counts and sent them his request at resolving this issue so far they deny it, and used it as a means of saying they cannot talk to me about anything they are still screwing me and wont tell me whats going on! Why isnt there a body of law that can tackle this kind of criminality. Ombudsman has obviously worked in their favor. im still locked in and waiting for them to call and let me go elsewhere like the Ombudsman requested.”

Posted 5 years ago

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Npower is rated 1.1 based on 393 reviews