Npower Reviews

Name: Npower
Address: -, - -, Peterlee
Rating: 1.14

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

1.1

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Npower 1 star review on 22nd November 2017

Doinita

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SHOCKING! Absolutely appalling - billing, customer care, boiler maintenance care packages (a joke!) - avoid at all costs.”

Helpful Report

Posted 10 years ago

“Avoid at all costs - if I could have given zero stars I would have. Once you realise that they are a bunch of clowns and leave them they will pursue you for fictional bills years after you have switched from them. The unhelpful, ignorant and downright rude customer service staff will not help you to resolve the issue.”

Helpful Report

Posted 10 years ago

“Don't go near them. I complained about not getting a bill for about 18 months. All my telephone complaints got lost so I started to send them by email. My first two email complaints (according to Npower) didn't count as they didn't give me a complaints number although I got a email reply headed 'Complaint' from them. Then I got a number and was told my bill would take 28 days to generate but my complaint would expire after 10 days. No bill arrived so I started again, and again and again. After five complaints and still not a correct bill I wrote to the Chief Executive. Even then no one read my complaint - still they ignored all my concerns, I even when gave them the readings I had taken regularly over the period (now two years). The executive complaints team re-did the calculation again still using the wrong dates and the wrong meter readings and concluded I didn't have a complaint. For information I did discover that the not charging for electricity if they haven't billed you for over a year only works if you pay when your bill arrives. If you pay by direct debit then they still keep the amount you have paid on account they just don't charge if it would have cost more. Hence my neighbour got £450 knocked off his bill and I got £13. I have given up trying to get Npower to understand the simplest of complaints and I have moved to another supplier, no they weren't much cheaper but at least when I ring them then something happens.”

Helpful Report

Posted 10 years ago

“Given them one star as you can't give less. Currently in dispute with them as I brought to their attention that I hadn't had a bill for over 18 months and was over £1700.00 in credit. They cannot bill u for energy used over 12 months old so in theory, only need to Bill me for the last 12 months. They are now trying to tell me I have used nearly £3000.00 in energy in the last year and that I am in debit to them for £700. Have started the switch today to go elsewhere. This is meant to be going through ombudsman who quite honestly, are nearly as bad! Don't go to npower!”

Helpful Report

Posted 10 years ago

“Npower has got to be the most dishonest company I have ever dealt with. After leaving them and settling my account. I have had many demands for further payments of different amounts. Do not switch to them you will come to regret it.”

Helpful Report

Posted 10 years ago

“I was with npower for just over a year. During this time I was paying £68 a month for a 2 bed flat where I lived alone. A few months in, I was sent a bill saying that my direct debit was going to be increased to £200 a month!! I contested this and it was put down to a computer default. And returned to my normal rate. Towards the end of my tenancy I was sent a bill to say that I was £700 in credit. I called to collect this money, but was told that it would be refunded to me on the closure of my account or if I continued with them as a provider, my payments would be reduced next year to included this money. On closing the account I was sent a final bill for £770.06! For a years worth of electricity and with paying direct debits. I contested this, but was told it was correct. I went to the financial ombudsman who investigated and told me the calculations were correct but a goodwill gesture would be taken off, if I was to accept that the bill was correct. Today, 13 months after leaving the property I have been sent a bill from npower for £4.62! After all this time they have readjusted my bill and actually looked at my usage over the year instead of trying to grab my money. I have paid his amount and will never again use npower as a fuel provider. If I were you, I would stay away. Nothing but stress and worry about the extra money...which I do not have!! I should sue for this stress and worry!!!!”

Helpful Report

Posted 10 years ago

“NPOWER ARE APPALLING ,THE SERVICE IS TERRIBLE, THEIR ENGINEERS WHEN THEY TURN UP, TURN UP WITHOUT THE PARTS,THEY DON'T KNOW WHAT THEY ARE DOING. THE COMPANY IS AN ABSOLUTE JOKE,I WOULDN'T STAY WITH THEM ,EVEN IF THEY CHARGED NOTHING FOR THE COVER. MR C S”

Helpful Report

Posted 10 years ago

“Long waiting times to reach the team. Many different teams, not talking to each other causing problems. Gas meter inspection- Got a letter from them to book one. booked one and assumed it was done. one week later threatening email advising to charge me 150 pounds if I don't book this. phoned again and booked this. person who took the call could not send a confirmation letter. advised me to call after a weeks time to check if this has gone through because it is done by a third part. called today and I am told I had an inspection done but not sure if this is sufficient. also have another booked for next week. spend over one hour trying sort this out. three other issues like this. I will change next time.”

Helpful Report

Posted 10 years ago

“Appalling customer service. Waiting time over 30 minutes. Will definitely be changing to any other supplier”

Helpful Report

Posted 10 years ago

“Totally useless. Still emailing me regarding a fully paid account closed over a year ago. They do not listen and by any standard of behaviour should not be allowed to trade. I would not recommend them.”

Helpful Report

Posted 10 years ago

“Hopeless, changed to them a month ago and they are incapable of taking a meter read from me either online or by phone, even after 3 attempts over 3 weeks…waste of time…utterly poor company”

Helpful Report

Posted 10 years ago

“Changed to npower recently ever since all ive had to do is to ring to coninuously sort the issues. Recently november 14 gave up to date readings to find they owed me over 500 as i had over paid. Even though im in so much credit they seem to change my dd payments higher after sorting that i requsted some refund not the whole amount. And since november still no refund. After ringing again today 20/01/15 they have no answer why i havent got it wouldnt lodge a complaint.. i mean why cant they just do as they say... instead every phone call i am back to square one and now i have to start a process again get new reading and call back... i know its not a big thing but when you are diasbled and use aids its not easy reaching the meter to read it.. and having to wait till someone can come and do it for me.. and ill most likely have to wait again to get told it will be another month before i get this refund... ive never come across a service so slack and unfair and upsetting... apaulling customer service and i have decided to report and find another provider.. im 67 and never had a problem with other providers and now im in the worst days with health i have issues again and again with npower.. i would not reccommend to anyone and cannot wait to move”

Helpful Report

Posted 10 years ago

“npower is the worst of all fuel companies. It cannot be trusted at all. It has no system. Nobody at npower knows what is going on. It is the most corrupt company to rip off consumers. It should really shut down. British Gas should purchase npower and get rid of it completely. British people will be safe without npower.”

Helpful Report

Posted 10 years ago

“Dangerous, cannot get a response on the phones, over two hours and cut off twice so far. Three months trying to get an engineer to sort problem with meter - now a plumbing contractor is going to condemn my connection”

Helpful Report

Posted 10 years ago

“Been paying for gas and electricity by DD on a fixed rate but they did check actual meter usage and their estimated usage was way off. When changing suppliers was hit with a £500 bill days before Christmas. Thanks Npower, Merry Christmas, would never recommed you to anyone!”

Helpful Report

Posted 10 years ago

“I have been chasing a refund for 3 weeks now and still getting told that this hasn't been processed, it's a complete nightmare getting any answers i have spoken to various people who all say the same thing. I will be cancelling my account and moving elsewhere.”

Helpful Report

Posted 10 years ago

“They don't like refunding you your credit and make allsorts of excuse. These con artists owe me about £300 which is in my credit when I ask them for it, they make ever excuse not to send it to me and can not give me a date for my refund. when I asked them "when will I get my refund ?" their answer is "how long is a piece of string" Please Please Please don't sign up with these morons. YOU WILL REGRET IT.”

Helpful Report

Posted 10 years ago

“I moved home four weeks ago and was told by npower that I had credit of £181. Still waiting for my money dispute telephone calls and being kept waiting on the phone for over half an hour. Their customer service is rubbish so be warned.”

Helpful Report

Posted 10 years ago

“Horrendous!! Nothing but hassle and total Incompetence all accompanied with awful customer care!”

Helpful Report

Posted 10 years ago

“I have recently changed my gas and electricity supplier from NPower as I found them to be totally incompetent. They told me that I owed them £1900 which I knew was incorrect as I had been hospitalised for a month when I was alleged to have used over 1000 units of gas. I queried this and after repeated enquiries, without and result I contacted the Fuel Ombudsman and it was found that far from owing them, I was in credit by £400. Their Back Office and Customer Relations Depertments are totally incompetent and continually blame it on their computer system.Their online accounts are down more often than not. I would not touch them with a barge pole.”

Helpful Report

Posted 10 years ago

Npower is rated 1.1 based on 393 reviews