Npower Reviews

Name: Npower
Address: -, - -, Peterlee
Rating: 1.14

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

1.1

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Npower 1 star review on 22nd November 2017

Doinita

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Payed npower over £700 in May to get my account cleared only to be told were now £800 in debt and still owed £164 from May! We have apparently used £400 worth of gas throughout summer even though we cook with electric and our shower is also electric and only our kids use the bath! They're still demanding the money off us even though we have asked for evidence of our usage and for our meter to be checked! As soon as I can leave npower I will be and I would not recommend them to anyone!! You spend ages waiting to speak to someone who isn't helpful at all!”

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Posted 10 years ago

“Con Artists Am with Npower for both my gas and electric and up till February 2014 paid by direct debit for both, but after numerous phone calls did not receive a bill for either for almost 2 years. Then got back dated bills in January 2014 showing I was in credit by over £900 for gas however got another bill in February 2014 stating I owe them over £1200 for gas. I rang was told I hadn't received bill for 2 years and was told they had problems with their system which isn't my problem. Was told that they would send my account to the back office to investigate and someone will be in touch once resolved (28 days max) Since have made numerous calls and keep being told the same thing. No one can explain how I was in credit and then in less than 4 weeks owe them over £1200 for gas all I keep being told is there is something not right with your account (tell me something I don't know) stopped my direct debits in February 2014 as they were going to take out over £300 a month. Still waiting for a reply have also sent emails but no reply. Keep being told my account is on hold till this is investigated but then I get letters threatening to cut me of and have to ring up again just seem to be going in circles. Not the first time this has happened but have had enough switching to British gas. Keep away from this company is all I can say.”

Helpful Report

Posted 11 years ago

“Billed £90 per month for energy (after they said they could save us money if we changed from British Gas). Did not inform us of any debt on the account, but we ended up running up a debt of £800 in a matter of 2 - 3 months! They insist that we pay it all upfront, "no room for negotiations" from the customer service team. Other issues include wait times on hold for 1-2 hours at a time, they never call back when they say they will, and they have no concept of what they are doing to people! We have passed everything over to the Ombudsman and they are still seeking to get an attachment of earnings to pay off the debt that we do not owe! When we asked for all of our paper work to be sent through they charged us £10, and also sent us random private and confidential information belonging to other customers! Utterly shocking, how they still operate is beyond me!”

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Posted 11 years ago

“Well done npower .. Brought a grown man to tears, truly the worst customer service ever. Now £800 in credit and dd goes up!!!”

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Posted 11 years ago

“NPower customer service phone line now: "Our current wait time is ... greater than ... one hour".”

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Posted 11 years ago

“nPower, you disgusting bunch. Can now add high prices to s**t customer service and general incompetence.”

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Posted 11 years ago

“npower customer service - yesterday's wait time 1hr+. Today shut 30 mins early due to high demand - there's a surprise!”

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Posted 11 years ago

“Npower really need to stop sending me customer service surveys, do they not realise the horrendous responses they'll receive back?!”

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Posted 11 years ago

“NPower literally has the worst customer service imaginable!”

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Posted 11 years ago

“Recieved dreadful customer service again from npower today. Will they ever get it right? More to the point, do they care?”

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Posted 11 years ago

“never use npower - they overcharge your account by £200 and provide appalling customer service”

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Posted 11 years ago

“Shocking customer service from npower this week, I will be changing electricity providers without a doubt”

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Posted 11 years ago

“ARE UTTER RUBBISH! So hard to get in contact with poor customer service, problem still not solved problems npower rubbish”

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Posted 11 years ago

Npower is rated 1.1 based on 393 reviews