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Npower Reviews

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

Company Reviews

1.1

Based on 393 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

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About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Npower 1 star review on 22nd November 2017

Npower 1 star review on 22nd November 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Smart meters are supposed to make life easier, no more providing meter readings - what a joke! I've had mine for a month & already npower want me to phone them with readings!! Also they still havnt changed my tariff that was arranged before the meters were even installed!”

Posted 5 years ago

“The ombudsman, ICO and ofgem must be absolutely swamped with complaints about Npower I cannot understand why anyone would stay with them , they are totally incompetent. My complaint is far too long to list and TBH just relieved I have switched . You couldn't pay me to be their customer again .How do they get away with their behaviour . My final bill was paid I switched and then another month later I had another final bill it's laughable at how incompetent they are .”

Posted 5 years ago

“Miss leading on how they work out your electric and gas bill, very low on keeping you I the loop! Not a good company”

Posted 5 years ago

“Absolutely appalling customer service, been waiting 6 weeks for their complaints person to contact me despite numerous phone calls and emails from. Just disgusting service, would never recommend or use again. Please avoid if you are looking to sign up with NPOWER!!”

Posted 5 years ago

“Worst service ever, moved onto a property serviced by them and ended up paying the dept of of previous owner took so long to sort ended up unable to heat my house. Not good when your disabled”

Posted 5 years ago

“Do not use N power. Move to them as they offered the lowest deal. I provided them with invoice from previous energy supplier. They set the direct debit at £75 month. A year on receive a final reminder to pay £550 why estimate at £75 when it should be £120 a month be careful signing up. Seems these companies lure you in with low monthly DD then invoice large bill.”

Posted 5 years ago

“Took over a business. Meter seemed like it had been tampered with so i informed npower to who said they will investigate. Ignored my emails and calls and sent the account to pastdyecredit. Both companies are terirble to deal with.”

Posted 5 years ago

“anyone else stuck with no meter to read with only estimated bills for the future because a meter was installed to a non compatible electric supply and they don't want to rectify it ?”

Posted 5 years ago

“Disrespectful, department blaming, rotten company If I could put 0 stars I would, terrible company with terrible customer service. Would discourage anyone from using. Had two meter changes booked and no one turned up and was never notified. 2 days off work and not so much as a phone call to tell me that an engineer would not be arriving. Sat in a freezing house until 8pm after calling three times throughout the day to check if the engineer was coming only to be told each time ‘it’s booked and he would arrive’. Utterly terrible service especially in both instances, and the fact that NO ONE would have told me that an engineer was not arriving is just disrespectful and terrible beyond customer service. This company is rotten at the core and I hope customers stand up for being treated like this. All this while this my account is being handled by a complaint manager after previous issues. Never ever will I use npower again.”

Posted 5 years ago

“The worst electric company in the world. There back bill policy is a shambles. someone i knew got £800.00 refund and my situation was worse. If your supplied by them ask about backbill on your account. The chances are you are entitled to it. There systems do not work and bills are wrong hence back bill.”

Posted 5 years ago

“Stay away from Npower. They are trying to bill me for electric at a time I was not living in the house - 3 months earlier from date of move in. As you all know this is fraud to do this. This now has gone to Ombudsman to deal with and believe it or not just had a debt collector at door even though the ombudsman is dealing with the situation. This is what Npower is like - SO STAY WELL AWAY you have been warned.”

Posted 5 years ago

“Terrible - gouge direct debits ever-higher (despite my regular meter readings showing a growing gulf between my actual energy readings and their fantasy), assuring me that everything would be squared when I changed supplier. More than two months later, they are holding several hundred pounds and no reply at all to my multiple attempts to get clarification. Don't forget, they confirm they owe me this money ACCORDING TO THEIR OWN SYSTEM! Spent an hour waiting to speak to a lobotomised call centre moron, who said (and I quote), "I don't know anything" and "We can't change our system". A bizarre mix of incomprehensible doublespeak and complacent incompetence. Avoid like the plague, no matter how cheap they are.”

Posted 5 years ago

“Don't touch them with a bargepole. I had a prepayment meter, moved out of a property with money still on the meter, and received a bill after one month because supposedly I hadn't send the meter reading, and the outstanding balance on the prepayment meter doesn't count! Thankfully I now live in a property without prepayment meter and supplied by another supplier.”

Posted 5 years ago

“AVOID AVOID AVOID!!! Staff agreed things in telephone conversations which were later denied so decided I would do everything via their online chat to which on one occassion after outlining why I was contacting them their advisor ended the chat without any warning or comment! Trying to put my payments up by £99 a month despite having agreed a lower fixed rate than what I was on. Complaints department won't listen to me anymore and despite emailing their CEO Paul Coffey (who doesn't reply except via his PA to say email passed to complaints department who have already said they wont enter into further communications on the matter!) I am not getting a response anymore. 14 years with them, no customer loyalty, would probably get listened to if I was a new customer! Time to change!!!!!!!!!!!!!”

Posted 5 years ago

“avoid this company in all costs, I moved to my new property and the previous owner was using Npower. I was out of gas for 2 months because I didn't have top up card for pre-paid gas meter. I rung Npower more than 10 times with request to send me new card. First they said I can pick up the card from given address of the shops when i went there they didn't have any and it was waste of journey. Than I asked Npower to send me the new card but they never send me. Eventually I had enough of them and switched to British Gas. When I switched to British Gas, Npower started to harass me by sending letter and calling me and asked to pay the previous owner debts. I made complains 5 times over the phone, each time they denied saying they never received any calls from. It's very badly managed company and in total mess!”

Posted 5 years ago

“Avoid this company... I recently changed supplier and found the process of switching from NPOWER very frustrating. They were still charging me almost 4 months after I gave notice to switch. The complaints process is very antiquated. I was kept on the phone for almost 1 hour and 40 mins and passed through to 3 different people who refused to give me there name due to data protection !!! Really...”

Posted 5 years ago

“Worst energy company around they don't turn up for appointments and try to refuse the £30 for not turning up they don't call unless it's for a reading they Don't answer calls when there's a problem and if they do they are rude to you their prices go up monthly even though you have a fixed plan I would not recommend them with my life”

Posted 5 years ago

“Smart meter installed 1/10/18. Did not work within 30 minutes of installation. Two appointments later and numerous telephone calls indoor device not reading correctly. Npower smart meter helpline totally dismissive and quite sarcastic”

Posted 5 years ago

“I moved to npower in July, one of the reasons I moved was warm home discount. Tried to claim it today, 22/10/18, even though I'm on a low income I do not meet npower criteria in one section. I have claimed with another company for the last three or four years, each company as it's own policy on this, next year will be leaving as ended up worst off instead of saving.”

Posted 5 years ago

“The most incompetent company I have ever dealt with. The actually made more mistakes than I thought was even possible. Here's what happened: 1. In May I moved into a house, phoned the national meter line who said npower supplied the house. 2. Gave npower my opening reading and immediately requested a switch to another supply who were cheaper. 3. In June Npower tried to stop me moving to another supplier, when I asked why they said somebody in the office had requested that supply was switched from npower to npower which blocked my move to another company. Phoned up and they said they would sort it out. 4. In July I tried again to move to another supplier and they blocked it again saying I was in the process of moving to npower. Never once did I ask to switch to npower, I gave them my opening reading out of courtesy because they already supplier the property. 5. In August I wrote a complaint with all this info, they took 5 weeks to respond with a phone call to tell me everything was sorted. 6. In October I get a letter saying they are going to take direct debits from November from my account yet I haven't had a supply with them and I haven't had a bill so I don't owe them any money. 7. I put in a GDPR subject access request in July and they ignored it. To embarrassed to show me what data they hold. A complaint is now going to the ombudsman for the energy supply and to the ICO for ignoring the DSAR request.”

Posted 5 years ago

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Npower is rated 1.1 based on 393 reviews