Hi Laura,
We understand your concern regarding the delay in receiving your shipment. We can confirm that your order was shipped out, and delivered successfully on February 21st.
We take pride in prompt shipping, but unfortunately, inclement weather caused USPS carrier delays that affected your shipment. We apologize for any inconvenience this may have caused.
Feel free to email us at support@oasiskratom.com for further assistance.
Hi Jessica. We appreciate your feedback. The prices of our regular offerings have not changed. For example one kilo has always been $79. Our bundle offerings don’t typically have set prices as they are seasonal or sometimes monthly specials that are offered by management. For example, the 5 kilo bundle. The price of this bundle will vary.
We strive to provide the best value for our customers and regularly review our pricing to ensure competitive rates. Please stay tuned for future offers. Our emailed discounts will vary. Thank you for your support and understanding.
“First off , super awesome to have the opportunity to try free Kratom , and a hefty amount . Opening the bag , it smells very fresh , and tastes fresh , was very excited to see what benefits would be had . The unfortunate truth, is that the reasons why I choose to take Kratom , pain relief , wasn’t met at all . My body was hurting and had to wait another 4 hrs before taking more of a diff kind to get relief . That said, I am still very grateful for the opportunity. This free offer , and only having the choice between crushed leaf or 2 varieties of powdered leaf , were these offered because they aren’t in fact very active with alkaloids ? Would have imo been a better move to offer the choice of anything so folks could actually see what quality you folks have , would’ve been a better promotional approach . Thx 🙏”
Hi Brandon, thank you for taking the time to share your experience with us. Feedback like this is vitally important to us so we know what we can do to make it better next time. If you have any additional suggestions for how we can improve your experience, please don’t hesitate to reach out to us at support@oasiskratom.com
“Was advertised as same day shipping if ordered by 3 pm on a weekday. I ordered hours before 3 pm last Friday and it did not ship until Saturday. And this vendor is literally a mile away from my home. I will go back to Kraken Kratom.”
“I've been purchasing through Oasis for a few years now and while I love the easy of use of their website and it's purchasing opriontons, i can say that shipping has begun to take longer and the product the offer has become weaker. This is unfortunate because of the ease of use. The last 2 orders I've placed have given me a product that leaves me very disappointed.”
Hi John,
Tracking shows that your package was delivered 1/6/23. Please email us at support@oasiskratom.com if you need assistance with a missing package. Thank you!
“At the present time I have been waiting for my order for over a week. I checked with customer service and apparently it is still sitting in Las Vegas somewhere. I Purchased the extract to share with friends on New Year's Eve. So much for that idea. As of this time I am still not sure where my order is. I will update this review depending on the outcome. Please standby…”
Hi Robert,
It appears your package experienced a carrier delay and was delivered Monday, September 12th. You can email us at support@oasiskratom.com if you need further assistance.
Thank you for taking the time to share your feedback with us. We are disappointed to hear the product that you ordered did not meet your expectations. We asked that you email us at support@oasiskratom.com so we can offer you better support and rectify these issues. We want to provide you with products that meet your satisfaction. We will watch your email so that we can take care of this issue in an efficient manner.
“I've tried sevral times to get ahold of your company and no response. 3 times in a row iv ordered white mang da and have recieved kratom with a lot of red in it. It's basically all red. When I first started using you guys the kratom was awesome. Very disappointed. The kratom on the left is from another company, and the two scoops on the right is your guys white!”
Thank you for taking the time to share your feedback with us. We are disappointed to hear the product that you ordered did not meet your expectations. We asked that you email us at support@oasiskratom.com so we can offer you better support and rectify these issues. We want to provide you with products that meet your satisfaction. We will watch your email so that we can take care of this issue in an efficient manner.
Thank you for taking the time to share your feedback with us. We are disappointed to hear that your shipment arrived late. We asked that you email us at support@oasiskratom.com so we can offer you better support and rectify the shipping delay. Your satisfaction is of the utmost importance to us, and delays are not something we take lightly.
Thank you for taking the time to share your feedback with us. We are disappointed to hear that your shipment arrived late. We asked that you email us at support@oasiskratom.com so we can offer you better support and rectify the shipping delay. Your satisfaction is of the utmost importance to us, and delays are not something we take lightly.
