“This is my 2nd kratom order with them. The 1st order was much larger than this 2nd order. Both orders arrived quickly, and were packaged well for the shipping and arrived in fine condition with no damage. The envelopes the kratom came in were sufficiently durable and labeled clearly and resealable as needed. I haven't opened the kratom in the 2nd order yet so I cannot comment on the performance of the product or how it looks or feels which is why only 3 stars. The 1st order seemed to be of high quality and performed well. I ordered way less this time so that I could spread my purchases out among different companies, just to have a variety. I did not order less because of any problem or issue with this company. The only complaint I have with this company is this: I had questions prior to my 1st order and could NOT reach them by phone after many tries over many days. To be fair, I did not ever leave voicemails mainly due to my unavailability after my attempted calling, due in part to my different time zone. I finally did reach them and my questions were answered courteously, sufficiently and properly. Prior to my 2nd order, which was roughly a year after my first order, I tried calling again and the result was the same over 2-3 days, and different times. Could not connect. Nobody ever picked up.
I gave up. True, I could have left a voicemail and/or emailed which I did in the past with good success but I chose to call in. For me, if you have a number it should work fairly well. It never did for me with this company so this facet of their business was annoying and disappointing.”
Thank you so much for taking the time to leave us a feedback about OasisKratom!
We apologize for missing your phone calls, which may have been due to a time zone difference. In the future, if we ever miss your call, please leave a voicemail, and someone from our team will surely get back to you promptly. We appreciate your understanding and value your business. We strive to provide excellent customer service and will work to improve our communication channels.
Once again, thank you for choosing OasisKratom and for sharing your feedback. We look forward to serving you again.
Warm regards,
OasisKratom Team
Thank you for sharing your feedback with us. We appreciate your loyalty and understand your concerns regarding our discount offerings. Please note that our bundle offerings are already deeply discounted to provide the best value for our customers. We regularly review our pricing to ensure competitive rates while maintaining the quality of our products. Your understanding and continued support mean a lot to us. If you have any further questions or feedback, please feel free to reach out.
“Good pricing and selection but without "speed" effect ratings, really hard to acclimate to their products. Other vendors offer insights that work as a guide and this is missing from this vendor. I likely won't return purchase unless it's added in the immediate future.”
Thank you for sharing your feedback with us. We appreciate your kind words about our pricing and selection. We strive to provide the best possible experience for our customers, and your feedback helps us in achieving that. If you have any further concerns or questions, please feel free to let us know. We are here to assist you.
“I remember a few years ago buys this brand in California and it was great! Since then I have tried it in powder form, 1 kilo quantity and it has never been as good. Just bought a kilo last week and it is very weak.”
Thank you so much for your feedback. We strive to provide exceptional quality products and customer service to all our customers. You can always reach out to us and we'd be more than happy to assist you, support@oasiskratom.com
Hi David,
We are constantly striving to provide the ideal experience for our customers, and your input helps us to define that experience. We appreciate you taking the time to give your feedback and look forward to serving you again in the future.
“I don't understand why i have to bag the powder into plastic bags ? you have the means and the equipment to do so ...... I do not and its hard not to make a mess !”
Hi Aaron,
Thank you for your feedback! We truly appreciate it. We strive to provide the best of quality kratom at an affordable and competitive rate and make sure that our customers have an enjoyable shopping experience. We want to make sure that each and every one of our customers is satisfied, so if you have any other questions or concerns, please don't hesitate to reach out to us at support@oasiskratom.com
Thanks!
OasisKratom Team
“I didn't receive what I ordered. I ordered 1 g x 50 packs of kava extract and received 1 packet of 50 grams. I have a very strict Health department, I needed the individually 1g packs to sell to customers.”
Hi Neil,
Thank you for taking the time to share your feedback. We're always here to help, so please don't hesitate to get in touch with us if you need assistance, support@oasiskratom.com
“I ordered the White Borneo powder Kratom, and an extract shot. I thoroughly enjoyed the powder Kratom and would put it above any and all of the many different vendors I have tried! However, the extract shot was kind of a let down. Not very strong with little results.”
“Can't really review the product because I'm still waiting for the stuff. According to the tracking info, the package sat for a week with no movement. Guess it was the New year.”
“READ ALL…. First time trying Oasis. I got the White Dragon strain on the premise that it’s a very potent strain (white Maeng da and white elephant hybrid). But it’s not even as strong as Green maeng da from other vendors I use. Makes me wary of trying other strains from Oasis if this one isn’t very strong.
Having said that, shipping was quick and the price was cheaper than my other vendors. The deals are good and they seem to have a solid business. Those things alone may make it worth it to you. Just because it didn’t work as well for me doesn’t mean it won’t work for you. Worth a shot!”
Hello... We are glad to hear that your product arrived quickly. However, we are disappointed that it did not reach your expectations. Please email us at support@oasiskratom.com and we will try to help you with this issue.
Thank you for taking the time to share your feedback with us. We are disappointed to hear the product that you ordered did not meet your expectations. We asked that you email us at support@oasiskratom.com so we can offer you better support and rectify these issues. We want to provide you with products that meet your satisfaction. We will watch your email so that we can take care of this issue in an efficient manner.
Thank you for taking the time to share your feedback with us. We are disappointed to hear the product that you ordered did not meet your expectations. We asked that you email us at support@oasiskratom.com so we can offer you better support and rectify these issues. We want to provide you with products that meet your satisfaction. We will watch your email so that we can take care of this issue in an efficient manner.
“I ordered 1- green ,1-red and received 2 green. Oasis did offer to send me a red at 1/2 price plus shipping. Only problem was I ran out of red before the replacement arrived.”
Thank you for taking the time to share your feedback with us. We are disappointed to hear that your shipment arrived late. We asked that you email us at support@oasiskratom.com so we can offer you better support and rectify the shipping delay. Your satisfaction is of the utmost importance to us, and delays are not something we take lightly.
Thank you for taking the time to share your feedback with us. We are disappointed to hear that your shipment arrived late. We asked that you email us at support@oasiskratom.com so we can offer you better support and rectify the shipping delay. Your satisfaction is of the utmost importance to us, and delays are not something we take lightly.
“I've got to say I am a little disappointed. I ordered a kilo of golden maeng da and seem to have received green vein maeng da. The bag was even marked golden maeng da but it is definitely green vein.”
Thank you for taking the time to share your feedback with us. We are disappointed to hear the product that you ordered did not meet your expectations. We asked that you email us at support@oasiskratom.com so we can offer you better support and rectify these issues. We want to provide you with products that meet your satisfaction. We will watch your email so that we can take care of this issue in an efficient manner.
“I was please with the price but the quality of the kratom is not what I was expecting, nor does it have the characteristics of ULTRA ENHANCED kratom. From what I've researched ( and recieved from other companies), ULTRA enhanced has chunks and denser peices mixed throughout from processing, this looks exactly the same as regular kratom powder”
Thank you for taking the time to share your feedback with us. We are disappointed to hear the product that you ordered did not meet your expectations. We asked that you email us at support@oasiskratom.com so we can offer you better support and rectify these issues. We want to provide you with products that meet your satisfaction. We will watch your email so that we can take care of this issue in an efficient manner.
Thank you for taking the time to share your feedback with us. We are disappointed to hear the product that you ordered did not meet your expectations. We asked that you email us at support@oasiskratom.com so we can offer you better support and rectify these issues. We want to provide you with products that meet your satisfaction. We will watch your email so that we can take care of this issue in an efficient manner.
