“Well the prices are good if you have a discount code. Quality is alright, I'd like to sample other strains before making bigger purchases as I have bought different strains only to find out that they don't touch the pain. I recently purchased a kilo on February 14 2025..I'm still waiting for the package to reach the post office and get scanned in. Apparently the label was created on the 14th just never got taken to the post office...I don't know what else to think. I haven't received it yet and can't track my package...so??? I'm not sure how long I should wait before trying to call the customer service.
I used to be highly impressed with this business about 5 years ago. I just haven't had the best of luck in the communication department, or picking high quality strains and now I can no longer say the shipping is fast. Whenever I receive my order I will write a review about the potency. That's what I am most interested in so I don't buy a huge amount of bunk. However if you are not a daily user as myself, you may like the quality and potency. I just hope this stuff is better than the last batch. Seems to be different every time.”
We truly apologize for this experience. We can confirm that your shipment was dropped off with USPS on the 14th. Unfortunately, we are currently experiencing shipping delays due to severe winter storms affecting the Midwest and Northeast states. These delays are beyond our control and are impacting our carriers' operations.
If you have any questions in the meantime, please feel free to reach out. Thank you for your patience and understanding.
“The packaging is great, the shipping is great, however the hulu kratom gives me a headache. It is however really good powder, the powder is so fine it feels like velvet something I have never had experienced in a kratom strain before. Not for me but others may like.”
Thank you so much for taking the time to provide us with your valuable feedback.
Firstly, we are glad to hear that you find the packaging and shipping processes to be great. We strive to ensure that our customers have a positive and hassle-free experience from the moment they receive their order.
We're sorry to hear that our Hulu Kratom strain has not met your expectations. Please send us an email if you'd like some assistance with this order, support@oasiskratom.com. We're here to assist you in any way we can!
Oasis Support Team
Dear Jessica,
Thank you for your feedback. Our bundle offerings don’t typically have set prices as they are seasonal or sometimes monthly specials that are offered by management. For example, the 5 kilo bundle. The price of this bundle will vary. We sincerely apologize for any confusion or dissatisfaction this may have caused you.
Your loyalty as a customer means the world to us, and we are committed to continuously improving to meet your expectations.
“The price was great, I caught a special but I wasn’t impressed with the potency of the Gold Bali I ordered, unfortunately I will probably have to go back to my other place, it’s a little bit more, but worth it.”
“I'm normally a green kratom person but thought I'd try this one. Definitely not for me. I also think they may have sent me only a 500g instead of a Kg by accident but they haven't replied to my email that was sent 3 days ago to confirm either way.”
Hi Drayton! Thank you for your review. It looks like we've resolved your concern via email. If there's anything else we can do to assist you, we'd be happy to help! You can email us directly at support@oasiskratom.com if you are needing further assistance.
“I mean... i just ordered a kilo of Green Maengda. And they sent it to me in a vacuum sealed bag with a freezer zip bag to put it in.... what happened to the respectable bags with names and labels and light protection? I thought you were a responsible shop but now you sending stuff like it's drugs. Wtf man?”
Hello,
Sorry to hear that your product arrived damaged. Please contact our customer support team at support@oasiskratom.com. They will be able to help rectify this issue.
Thank you for taking the time to share your feedback with us. We are disappointed to hear the product that you ordered did not meet your expectations. We asked that you email us at support@oasiskratom.com so we can offer you better support and rectify these issues. We want to provide you with products that meet your satisfaction. We will watch your email so that we can take care of this issue in an efficient manner.
Thank you for taking the time to share your feedback with us. We are disappointed to hear the product that you ordered did not meet your expectations. We asked that you email us at support@oasiskratom.com so we can offer you better support and rectify these issues. We want to provide you with products that meet your satisfaction. We will watch your email so that we can take care of this issue in an efficient manner.
“I have purchased UEI from various vendors and the product has always performed up to expectations. When I tried your brand, there were no effects. Not even the more subtle effects of a green or yellow. You certainly provided a large portion of something for a very reasonable price. And it was delivered in a very reasonable time frame.”
Thank you for taking the time to share your feedback with us. We are disappointed to hear the product that you ordered did not meet your expectations. We asked that you email us at support@oasiskratom.com so we can offer you better support and rectify these issues. We want to provide you with products that meet your satisfaction. We will watch your email so that we can take care of this issue in an efficient manner.
