“I don't think this is quite Oasis's fault, but the last couple orders from them seem to have gotten stuck in the mail for at least a week after their expected delivery date. On both Oasis's and USPS's trackers, on the expected day of delivery the status went to "In transit to next facility, arriving late." This most recent order still has not arrived.”
Michael, thank you for taking the time to rate us! We greatly appreciate your feedback and your continued support as a loyal customer. Your kind words resonate with us, and we are glad to hear that you find our product to be of good quality.
We wholeheartedly agree with your sentiment that excellent customer service is paramount for any business to thrive. Customer satisfaction is our number one goal and we're here to assist if you need us. Email: support@oasiskratom.com / Phone: (725)215-0238
“Promt delivery ..... Great bonus points for purchases ..... The only reason its not a five star review is that on sevral occations i had to bag my own Kratom, which is a Messy Pain ..... Other than that Luv this company ! Oh and best Kratom out there ..... Hands Down !”
“Your website said to inform you if there's any other companies that beat your price, I found one, and they do laboratory testing and they're a part of the American kratom association, it's from a company called harvest kratom, the prices for a kilo are $60 and they give you a 10% discount if you subscribe which puts it down to $54. Let me know when you can beat that price, until then I'm going to buy from them. Thanks!
https://harvestkratom.com/product/red-bali-kratom-powder/”
“I have tried many types and brands. Oasis is high quality, and shipped fast. I prefer a white in the morning and red at night but for someone who wants to get the best kratom experience, buy green from OasisKratom.”
“I bought the sample pack but the packaging did not indicate what type each pack was. Only 1 was labeled, green dragon, all capsules look the same . I am not sure if they are all green dragon or What. It would be nice if I could have tried different kinds like red or white ect. Also on the back of each package is a stuck on label directly over the ingredients list keeping you from seeing what is in it. Could not remove without tearing up the package. 1 ingredient I could see was Arsenic and lead, not sure if that is safe?? Covering up only makes it look more suspious. I am amazed at how much better I feel. Much more energy and much less muscle pain. I have been on opiates for 50 years and my doctor retired and all the new doctors refuse to perscribe. I was not sure of dosage to take but I tried 4 in the morning and it seems to last 6-8 hours. There is no euphoria noted like when you take opiodes, just a real feeling of Pain relief. I am really amazed at how much better I feel and the extra energy i have. Just would like to know what all I got so I can reorder.”
We understand your concern with the packaging and labeling, as we strive to ensure our customers are fully informed. Much like any other product in the state of California, we are required to put prop 65 warnings on anything containing any amount of heavy metal. Heavy metals are naturally occurring in the plant in trace amounts. There’s absolutely no chemicals or heavy metals added.
If you cannot identify the strains that you received, please email us at support@oasiskratom.com
“Good kratom. The only thing negative I can say is that the kg size powder used to come vacuum sealed and now is no longer shipped vacuum sealed ot is shipped in a sealed bag but it was much nicer vacuum sealed.”
Thank you for your feedback regarding our kratom. We appreciate your positive review. We have recently made some adjustments to our process to ensure the freshness and quality of our products. While we no longer vacuum seal the kg size powder, rest assured that it is still sealed in a high-quality bag to maintain its freshness. If you have any further questions or concerns, please don't hesitate to reach out to us.
“Y'all seem to have your "act" togther regarding the quality of and section of products you offer. You have a well thought out website. Easy to use. Most importantly you appear to believe in customer service. Customer service is paramount if you want me to continue coming back as a "valued" customer. It must be your number one Mission Statement. Finally, you believe in efficiency. You get your product out quickly. Your doing a good job. But don't get cocky! If you do, it's the kiss of "death" for your company.
Mike Morrison”
“First time purchase - the shipping was surprisingly quick! Amanda was personable and helpful. I can't speak to the quality yet, as the kilo is still unopened - gotta finish up my other brand kratom first.”
“It would be awesome for returning customers who has no credit or debit cards that makes large orders more than $100 through COD to not verify again to place orders. Thank you!”
We really appreciate your feedback. Unfortunately we can only offer COD orders at $100 or less on our website. If a returning customer would like a larger COD, the order can be emailed to us directly at support@oasiskratom.com
