OasisSpace Reviews

Name: OasisSpace
Address: 501 Silverside Rd, Wilmington, Delaware
Rating: 4.31

4.3 Rating 620 Reviews

83 %

of reviewers recommend OasisSpace

4.3

Based on 620 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

csr@oasisspace.com

Location:

501 Silverside Rd,
Wilmington
Delaware
19809

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OasisSpace 5 star review on 15th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Zipper on my bag came broken, after emailing OasisSpace two weeks ago n no response I'm very disappointed in their lack of customer service, I paid over $314.00 for my Walker n I think with spending that kind of money I should not have anything broken, If customer service receives this message, please get back to me! Debra Reader 339 West Woodlawn Ave Maple Shade, NJ. 08052 Email: christine.renteria@icloud.com”

Helpful Report

Posted 1 year ago

Hi Debra, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. We suppose a new shopping bag can make a new working item. Could you please kindly try again? Anyway, please let the representative know what part(s) you need. Also, any pictures or videos to illustrate the details would be highly appreciated. Thanks for your time. Have a smooth day!

Posted 1 year ago

“Lousy company”

Helpful Report

Posted 1 year ago

Hi Gerald, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Also, any pictures or videos to illustrate the details would be highly appreciated. Thanks for your time. Have a smooth day!

Posted 1 year ago

“The walker is very hard to manage. It feels like it is going to tip over forward at the slightest bump and it is hard to steer. I had terrible shoulder pain from walking 6 blocks with it. I am afraid to use it again and I wish I had nit purchased it.”

Helpful Report

Posted 2 years ago

“There was no way to communicate with you Wanted to speak with a person. Left a text that my physical therapist said the walker was not right for me. A big problem. I wanted you to cancel but instead you sent the box on to me. I needed it for a particular event this past weekend. I ordered another walker I would still like to send the one you sent to me back I was very disappointed with your lack of response and concern for the appropriateness of tending to my needs Thank you and I hope you will pay attention to what you sell and to whom I also hope you will read this Paula peterso Petersonpaula57@gmail.com”

Helpful Report

Posted 2 years ago

Hi Paula, Thanks a lot for getting in touch. It's the Market Team. We're sorry for any inconvenience and have forwarded your inquiry to the Support Team. A representative will follow up in 24 hours. Please keep an eye on your inbox, including the SPAM. Please understand that it's an online order and your response means a lot to our follow-ups. Thanks for your time again. Have a smooth day!

Posted 2 years ago

“Still haven’t received email to return product or money for the order I made before”

Helpful Report

Posted 2 years ago

Hi Josh, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Thank you for your time again. Keep in touch!

Posted 2 years ago

“Tried to get another tote bag for walker. Never given way to order and pay never got item the item and could not get a satisfactory reply to my requests”

Helpful Report

Posted 2 years ago

Hi Nancy, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Thank you for your time again. Keep in touch!

Posted 2 years ago

“Zipper on shopping broke and they haven't been able to send out the correct replacement even tho I paid for it.”

Helpful Report

Posted 2 years ago

Hi Barbara, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Thank you for your time again. Keep in touch!

Posted 2 years ago

“You have the worst customer service in the world. I am spreading the word around to NEVER use your company for any reason!!! You are a JOKE!!!”

Helpful Report

Posted 2 years ago

Hi Lee, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and have forwarded your inquiry to the Support Team. A representative will follow up in 24 hours. Please keep an eye on your inbox, including the SPAM. Please understand that it's an online order and your response litterally means a lot to our follow-ups. Thanks for your time again. Have a smooth day!

Posted 2 years ago

“The reason for the poor review is because of customer service and return policy. The product received was as promised. However, the intended user (my father) was not happy with the design claiming it hindered his mobility. We had it out of the box for about an hour. Everything was repackaged and I wrote customer service requesting authorization to return the item. Instead of receiving instructions on how to return the item and a shipping label I received a poorly written (in English) communication which used the words "wanna" and abbreviations like BTW. In short, instead of instructions on returning the item and how much it would cost the customer service person suggested I "gift" the item to someone else and I did they would refund me 6 percent of what I originally paid. I am not returning the item simply because I'm concerned that if I do I have no idea how much I will have to pay or what will be charged for a "restocking fee" (their website does not tell you the amount that will be charged). So, buyer beware. If you buy good luck in trying to return your purchase.”

Helpful Report

Posted 2 years ago

Hi John, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry to know that our products did not meet your expectations. And we've forwarded your inquiry to the team. A representative will follow up in 24 hours. Please keep an eye on your email inbox. As you know, your contact and response mean a lot for after-sales service online. Thanks for your time. Have a smooth day!

Posted 2 years ago

“Came close to pitching me forward several times.”

Helpful Report

Posted 2 years ago

Hi Glenda, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and have forwarded your inquiry to the Support Team. A representative will follow up in 24 hours. Please keep an eye on your inbox, including the SPAM. BTW, could you please share more info so the support team can further help? And any pictures or videos to illustrate the details would be highly appreciated. As you know, your contact and response mean a lot for after-sales service online.

Posted 2 years ago

“Received package wasn't what I wanted. Hard time getting a hold of someone. When someone finally messaged me make unprofessional and not helpful. You have to pay for item to be returned. So if you're ordering make sure you won't ve returning they suggest you keep it or sell it to someone. Unsatisfied with product and customer service.”

Helpful Report

Posted 2 years ago

Hi Noemi, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and have forwarded your inquiry to the Support Team. A representative will follow up in 24 hours. Please keep an eye on your inbox, including the SPAM. And any pictures or videos to illustrate the details would be highly appreciated. As you know, your contact and response mean a lot for after-sales service online. Thanks for your time. Have a smooth day!

Posted 2 years ago

“Bargaining over shipments question in the return very bad experience. Hope I don’t have to repeat that experience again.”

Helpful Report

Posted 2 years ago

Hi Mohammad, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry to know that our products did not meet your expectations. We noted that the Support Team has partially refunded the order. Therefore, we've forwarded your inquiry to the team. A representative will follow up in 24 hours. Please keep an eye on your email inbox. Thank you for your time again. We really hope you can go back after conversations with our representative. Have a smooth day!

Posted 2 years ago

“Very wobbly and not sturdy.”

Helpful Report

Posted 2 years ago

Hi Leslie, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and have forwarded your inquiry to the Support Team. A representative will follow up in 24 hours. Please keep an eye on your inbox, including the SPAM. BTW, could you please share more pictures or videos to illustrate the details info so the support team can further help? As you know, your contact and response mean a lot for after-sales service online. Thanks for your time again. Have a smooth day!

Posted 2 years ago

“Advertised no problem returns. Tried to return it. Gave me the run around. Did not provide return address. I still have walker I can’t use. Not happy.”

Helpful Report

Posted 2 years ago

Hi Lynn, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and have forwarded your inquiry to the Support Team. A representative will follow up in 24 hours. Please keep an eye on your inbox, including the SPAM. Please understand that it's an online order and your response means a lot to our follow-ups. Thanks for your time again. Have a smooth day!

Posted 2 years ago

“I purchased a Classic A 300 lb Stand up Straight Walker Mar. 22. After the output of the cost it doesn't perform as I need. It has thrown me forward several times and today I went over the front to ground. I sure this unit works well on smooth flat surfaces but if there is anything on the floor or ground it does not.”

Helpful Report

Posted 2 years ago

Hi Stephen, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and have forwarded your inquiry to the Support Team. A representative will follow up in 24 hours. Please keep an eye on your inbox, including the SPAM. Please kindly share more info so we can make everything go smoother. And any pictures or videos to illustrate the details would be highly appreciated. As you know, your contact and response mean a lot for after-sales service online. Thanks for your time. Have a smooth day!

Posted 2 years ago

“If you want to return something it’s almost impossible . With shipping and restocking fees you are lucky if you get half your money back.better be sure before you order something”

Helpful Report

Posted 2 years ago

Hi Robert, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry to know that our products did not meet your expectations. We noted that the Support Team has partially refunded the order. Therefore, we've forwarded your inquiry to the team. A representative will follow up in 24 hours. Please keep an eye on your email inbox. Thank you for your time again. We really hope you can go back after conversations with our representative. Have a smooth day!

Posted 2 years ago

“What the hell is OasisSpace? Got a text during a Sunday church service asking for a review of a company I never heard of. Pro marketing tip:ls: 1) if you are going to solicit reviews, identify your company or product 2) don’t send business texts on Sunday morning 3) make sure you have permission from someone before texting them.”

Helpful Report

Posted 2 years ago

Hi Deborah, Thank you for bringing this to our attention. We apologize for disturbing your Sunday church service and we never intend to disturb you during important moments. We promise you'll NOT receive similar marketing messages any more. For the text, you received it because you've taken a shower stool home on February 11, 2023 from OasisSpace. We'd like to receive your informative feedback to help others make a proper decision. Also, your message would help us to further improve our products and service. We're so sorry that it came in an inappropriate timing. Regarding the pro marketing tips, we highly appreciate your input and will ensure that our marketing team is aware of them. As always, we take privacy and permission seriously and will do our best to comply with all regulations and standards. Once again, we apologize for any inconvenience caused and thank you for your feedback. If you have any further concerns or questions, please feel free to contact us. Have a good time!

Posted 2 years ago

“No instructions No tools No help when tried to contact your company & whoever made the 1 of the 2...that I bought on the same day but arrived 3 days apart, but with the 1st 1, someone put the STICKERS "LA" "LB" backwards and appallingly that's the side that was up out of the box and 1st piece to put together so put "LA" to YOUR WRONG STICKERED "LA" & it locked the wheel into the tube for the seat......so never have been able to use it nor will yall help me *BUT I WANT A REFUND FOR THAT 1 IN A CHECK AS I DO NOT HAVE THAT CARD I PURCHASED IT WITH ANYMORE.....PLUS I BELIEVE I SHOULD BE SENT A FREE ONE FOR THE PROBLEMS ALL YOUR COMPANY HAS GIVEN ME.... I also have the other 1 I purchased and won't talk about on here until the 1st I got the 3 days before, taken care of BY REPLACING & CHECK SENT TO ME FOR THAT 1 ALONES REFUND......not to mention I haven't been able to use it and get out and about after bed ridden all month of December and that's why I needed to buy from you but can't believe still no 1 will contact me by phone about all this....and I take it as lack of care and honor and out of your site out of mind type workings.......so I've tried to get you to contact me about this through email like site says and then to put in phone number which I did but no 1 has contacted me or anything........”

Helpful Report

Posted 2 years ago

Hi Heather Potter, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Also, any more pictures or videos to illustrate the details would be highly appreciated. Thanks for your time. Have a smooth day!

Posted 2 years ago

“This walker is lousy and hard to maneuver especially coming off curbs wants to tip. Folding is lousy and not that easy and wish I could return and would never buy another one. Hard to fold trying to get in cat I will toss this thing in trash and take the money loss even still new never used. And will not be used waste of money not recommended.”