Octopus energy Reviews

2.0 Rating 1,040 Reviews
23 %
of reviewers recommend Octopus energy

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Octopus energy 1 star review on 4th April 2024
Silia
Octopus energy 1 star review on 4th April 2024
Silia
Octopus energy 1 star review on 4th April 2024
Silia
Octopus energy 1 star review on 4th April 2024
Silia
Octopus energy 1 star review on 4th April 2024
Silia
Octopus energy 1 star review on 4th April 2024
Silia
Octopus energy 1 star review on 4th April 2024
Mabel
38
Anonymous
Anonymous  // 01/01/2019
Joined Octopus Energy recently, competitive prices and great service - use my link for £50 CREDIT towards your upcoming bills when switching share.octopus.energy/ denim-sun-5
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Posted 2 years ago
Octopus energy is a very fair and helpful company who always listen to their customers needs and have been rated by which as being the best energy supplier
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Posted 2 years ago
Great service from Octopus energy My smart meter was not working properly phoned octopus and could not believe they had a engineer at my house within two hours who fixed the problem I was very impressed would recommend Octopus 100%
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Posted 2 years ago
It is so simple to send your readings communication with this company is second to none would recommend all the time .
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Posted 2 years ago
I have been with Octopus over a year, and it is the best move I have ever made. Have now mived to Green Energy Supply with them which is excellent- best ever price for Dual Fuel I have ever had. Excellent customer service who are always happy to help, also polite, and friendly, which gives me so much confidence in having Octopus as my energy supplier. A huge thank you to all. 👌.
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Posted 2 years ago
I have been an Octopus Energy customer about five years. I rate then as a super company, why? ……. I pay less now on standing order than I did five years ago with a different provider; The billing is straightforward; The choice of different tariffs is limited and therefore makes the choice easier and less confusing; The bill will tell you if there is a cheaper tariff for you and how much you may save; If I have a query or question, I e-mail and get a result quickly and clearly; I have recommended a few people and get rewarded for my trouble, which I would do regardless of the reward. Thank you Octopus!
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Posted 2 years ago
I love Octopus energy. They have real people like Krystal, who respond more quickly than you think they are going to. I have had so much stress from awful customer service elsewhere( and cancer twice) that a smiling efficient email is worth a lot.
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Posted 2 years ago
Superb telephone service
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Posted 2 years ago
Wow I was on the fence about going with these guys until I read the angry comments about how they pulled ads from GB news. Couldn't be happier to join up now.
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Posted 2 years ago
Great service and good deals - moved from Bulb which was a shambles. Even more impressed with your stance on GB News which shows that organisations can be morally and ethically sound and can make a valid stance against fascism.
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Posted 2 years ago
Keeps customers informed on how much energy is being used and have incentives to keep customers interested in participating.
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Posted 2 years ago
Good tariff rate with this supplier, easy hassle free switch, no problems at all. Sign up with my link below and u and I earn Free 50 credit- https://share.octopus.energy/nice-peach-194
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Posted 2 years ago
Great rates, just purchased an electric vehicle and the octopus go tariff is ideal, the referral scheme is great offering £50 Great rates, just purchased an electric vehicle and the octopus go tariff is ideal, the referral scheme is great offering £50 credit for new customers using this: share.octopus.energy/fawn-queen-536
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Posted 2 years ago
I've read a lot of the bad reviews on here and am really surprised. I've been with them for around 3yrs, had absolutely no problems. They have been nothing but helpful and supportive especially through the pandemic. Yes they have said they're raising my DD but I emailed them saying no, I can't afford it, they have always accepted my lower offer. They are the only company to tell me I may be eligible for help as I'm on a low income and given it. They are responsive and listen. Can only assume the people on here giving bad reviews got a 'bad apple' in an otherwise great barrel. Sorry but for me they are an A** provider.
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Posted 3 years ago
Very good to deal with, quick response via IT on info or queries, cannot really fault them at all. They have put together a good business model based mainly in my opinion on there IT presentations making use easy.
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Posted 3 years ago
I have just switched to octopus It couldn't have been simpler I had a lovely gentleman called Jake W he was so helpful patient so I would like to say a big thank you to him.Sharon Day.
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Posted 3 years ago
Have just had a smart meter fitted within a week of asking . Meter fitted by Ben who did a great job . However a friend is having trouble getting a bill from octopus despite sending in meter readings . She is finding it hard to get someone to help . I’m sorry about this as I persuaded her to change companies and now I feel let down .
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Posted 3 years ago
After being with Green Star which was a nightmare Octopus was the complete opposite They make it so simple to give readings and you can speak to people who Know what they are doing
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Posted 3 years ago
Brilliant company great prices and excellent customer service
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Posted 3 years ago
First class company supporting green energy.
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Posted 3 years ago
Octopus energy is rated 2.0 based on 1,040 reviews